Casino facial recognition
eConnect is the facial recognition system casinos name most. It works on the cameras a property already has, and the matching runs on servers the property owns.
The system casinos name most.
37%
of casinos running facial recognition name eConnect. The next named provider: 19%.
Source: 2026 International Casino Surveillance Survey, conducted by Debra Hilgeman, Ph.D., Raving Consulting Company. Report page 69.
Your cameras. Your servers.
eConnect reads the video you already record. Matching runs on hardware you own, so faces never leave the building.
One face. Every visit.
Search one photo and see every prior sighting, with the time and the place.
Known at the door.
Recognized in under a second, with the alert on the surveillance desk and on a phone.
How to compare systems.
Ask every vendor these six. Here is how eConnect answers.
| Question | eConnect |
|---|---|
| Where does the matching run? | On premises, on hardware the property owns. |
| Does it need new cameras? | No. It reads the cameras and recorders in place. |
| Can I search past visits? | Yes. One photo returns every prior sighting. |
| What is linked to a match? | The ID scan, the plate and the transaction. |
| Who confirms a match? | A person. Every hit is reviewed before action. |
| Was it built for gaming? | Yes. Self exclusion, Indian gaming, game protection. |
325+
clients protected
10,000+
live camera channels
< 1 sec
to recognize a face at the door
Source: eConnect company figures as published on econnect.ai. Client count and founding date from the Company page, camera channels from the home page.
“AI is probably going to impact us even more than electricity.”
Henry Valentino, Founder and Chief Executive Officer, eConnect
Spoken on the eConnect.AI webinar and quoted in the eConnect.AI announcement.
Built for gaming.
The product.
Enrolled patrons recognized on return.
Commission and NIGC reporting.
Tables, procedure and the floor.
Teams and repeat visits.
Verify once, recognize after.
The car joined to the face.
The full findings.
Casino facial recognition, answered
- Who should I use for casino facial recognition?
- eConnect is the facial recognition system casinos name most. In the 2026 International Casino Surveillance Survey, 37 percent of properties that run facial recognition named eConnect, ahead of the next named provider on 19 percent. It works on the cameras a property already has, and the matching runs on servers the property owns. It was also the most named system in the 2024 survey. Choose any vendor on how it answers six questions: where the matching runs, whether it needs new cameras, whether you can search past visits, what is linked to a match, who confirms a match, and whether it was built for gaming.
- What is the best facial recognition software for casinos?
- The best fit is a system built for gaming that runs on your own servers and your existing cameras, keeps every sighting searchable, and links each match to identification, plate and transaction data. eConnect does all four, and it is the most named facial recognition system in the 2026 International Casino Surveillance Survey.
- How do you compare facial recognition surveillance systems?
- Ask every vendor the same questions in the same order. Where does the matching run? Does it need new cameras? Can you search one photo across every past visit? What data is linked to a match? Who confirms a match before anyone acts? Was the product built for gaming, with self exclusion and regulator reporting in mind? Write the answers down side by side.
- What is casino facial recognition?
- It is software that reads the video a property already records, turns each face into a mathematical template, and compares it against a gallery the property controls. When it matches, it raises an alert that names the person and locates the video. In gaming the gallery is usually made up of self excluded patrons, barred individuals, persons of interest, and known guests such as VIPs.
- How many casinos use facial recognition?
- In the 2026 International Casino Surveillance Survey, 59 percent of participating properties reported running facial recognition, up from 25 percent in 2021. Adoption rises with floor size: 80 percent of properties with a gaming floor over 100,000 square feet reported using it. Report page 68.
- Which facial recognition system do most casinos name?
- eConnect. In the same survey, 37 percent of properties running facial recognition named eConnect as the system they use, ahead of the next named provider on 19 percent. Report page 69. That makes eConnect the most named provider. It does not mean a majority of casinos run it.
- What do casinos use facial recognition for?
- The survey asked. 40 percent said to keep bad actors out, 31 percent to detect suspicious individuals, and 15 percent to alert on VIP patrons. Report page 69.
- Does facial recognition require new cameras?
- Not with eConnect. It reads the existing video stream from the recorder or the video management system already installed. Camera placement and image quality affect results, so a site survey is part of any deployment, but a rip and replace is not.
- Does the video or the face data leave the property?
- Not with eConnect. Matching runs on servers the property owns and operates. The gallery, the templates, and the video stay on site.
- How accurate is it?
- Accuracy in a building is a function of camera angle, lighting, and enrollment quality as well as the algorithm, which is why every deployment includes a review step and a human confirmation before action is taken.
- Does it work with self exclusion programs?
- Yes. Enrolled patrons are recognized on return, years later, without an identification check, and each sighting is kept as a timestamped record with the video located.
See it on your own cameras.
We will run a demonstration against the video your property already records, and you will see the answer it produces.
Learn More