Ace AI Assistant

Know who is on property now.

Ace gives operators a private AI interface to approved eConnect data. Ask a plain-language question. Get a current answer with supporting records.

eConnect
Ace
Example data
Ace assistant
Main property · All approved modules
Live
Question: Who is on property now?
Ace answer: People on property now
842
as of 9:14 PM
Customers
621
Employees
173
Vendors
48
Current loyalty guests
27
View all
  • E. Rossi
    High limit salon · Arrived 7:42 PM
    Diamond
  • C. Walker
    Main floor · Arrived 8:05 PM
    Platinum
  • L. Chen
    Steakhouse · Arrived 8:31 PM
    Gold
Sources
Patron & loyalty
Employee records
Vendor records
Example screen. Names and counts are sample data.
  • Customer controlled
    Run inside the customer environment.
  • Module aware
    Use only enabled and approved data.
  • Role based
    Apply existing eConnect permissions.
Capabilities

One question. Multiple eConnect data sources.

Property now
842 people on property · 7 zones
Live
Example data
621Customers
173Employees
48Vendors
One dot is about six people
Selected zone
Back of house
People
104
Customers
0
Employees
71
Vendors
33
Open list

Current property population

Count customers, employees, vendors, and other approved groups currently on site.

  • Totals by group and by zone.
  • Open any zone to see the people in it.
Ask Ace
“How many employees are in back of house?”
27 loyalty guests on property
Latest arrival: L. Chen, Gold, 8:31 PM
E. Rossi
Diamond
Arrived 7:42 PM · Hotel lobby
Example data
Arrived
Hotel lobby
Now
High limit salon
Visits this year
31
Play today
Baccarat
Host
Notified

Loyalty and VIP awareness

Show current loyalty guests, arrival status, tier, location, and related activity when that data is enabled.

  • See tier, arrival time and current location.
  • Follow related play activity.
Ask Ace
“Which Diamond guests arrived tonight?”
Search
All enabled modules · Main property
Example data
Activity near the cage after 9 PM
14 results · 0.4 s
  • Incident
    Payout dispute at cage window 3
    IR 20417 · Assigned to security
    9:12 PM
    Open
  • Watchlist
    Self-exclusion list match for review
    Cage entrance camera · Confidence high
    9:18 PM
    Review
  • ID scan
    ID scanned at cage window 2
    Age verified · Document valid
    9:21 PM
  • Camera event
    Queue over threshold at the cage
    Camera 04 · 11 people in line
    9:24 PM
  • Rating
    Table rating closed at BJ 12
    Player rated · 46 minutes
    9:31 PM

Operational search

Search incidents, watchlists, patron records, ID data, ratings data, and camera events from one interface.

  • One query reads every enabled module.
  • Filter the results by record type.
Ask Ace
“Show activity near the cage after 9 PM.”
Ace answer
Vendor records · Access events · Camera events
Example data
Which vendors are on site now, and where are they?
48 vendors are on site. 33 are in back of house. 15 are at the loading dock.
All 48 checked in at the vendor desk today. Two badges expire before 11 PM.
Back of house 33Loading dock 15
Source records
Vendor records48
Access events112
Camera events6
Camera snapshots
  • Camera snapshot: Loading dock · Cam 02
    Loading dock · Cam 02
    9:40 PM
  • Camera snapshot: Service corridor · Cam 11
    Service corridor · Cam 11
    9:38 PM
  • Camera snapshot: Vendor entrance · Cam 07
    Vendor entrance · Cam 07
    9:21 PM

Answers with evidence

Return summaries, counts, lists, and links to source records for follow-up review.

  • Each answer lists its source records.
  • Open the camera snapshots for review.
Ask Ace
“Which vendors are on site now?”
Data environment

Ace uses the eConnect modules the customer enables.

The installed modules define the data scope. Ace applies existing permissions and returns only data that the user can access.

Enabled module. Ace can read it.
Module not enabled. Ace cannot read it.
Ace
Permissions check
  • Patron & loyalty
  • Employee records
  • Vendor records
  • POS / ratings
    Not enabled
  • ID scanner data
  • Camera events
  • Incidents & reports
  • Watchlists
Ace
Permissions check
  • Patron & loyalty
  • Employee records
  • Vendor records
  • POS / ratings
    Not enabled
  • ID scanner data
  • Camera events
  • Incidents & reports
  • Watchlists
The workflow

How Ace works

Every question follows the same five steps. Ace checks access before it reads any data.

  1. Step 1

    User question

    “Who is on property now?”

    Who is on property now?
  2. Step 2

    Access control check

    Check role, site, and module access.

    Role
    Site
    Module
  3. Step 3

    Ace query engine

    Interpret the request and build the search.

    people
    on property
    now
    by group
  4. Step 4

    eConnect data environment

    Read approved data from enabled modules.

  5. Step 5

    Answer and evidence

    Return the answer, summary, and links to source records.

    842
    people
    3 source records linked
Connected data sources
  • Patron & loyalty
  • Employees
  • Vendors
  • POS / ratings
  • ID scanner
  • Camera events
  • Incidents & reports

Ask Ace your first question.

Book a demo. We show you Ace with the eConnect modules your property uses.

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