The camera saw it. The question is who it was, and whether they have done it before.
Game protection has never been short of video. What it has been short of is identity and history. eConnect adds both to the floor a property already watches, so a single incident resolves into a pattern, a team, or a procedure problem.
92%
name internal theft and fraud a top threat
53%
name advantage play a top threat
50%
name cheating a top threat
Source: 2026 International Casino Surveillance Survey, conducted by Debra Hilgeman, Ph.D., Raving Consulting Company. Top threats, report page 78. Surveillance leaders could name more than one, so the answers overlap.
Where game protection actually spends its week.
Each one below is a separate problem with a separate tell. The common thread is that none of them resolve from a single clip. They resolve from a person, a history, and the people that person keeps arriving with.
Table games
Card and dice handling, payout accuracy, dealer procedure, and the chip tray. The camera has always covered the table. What was missing was a record that says who was sitting there, on which nights, with whom.
Baccarat AnalyzerRating accuracy
A rating that does not match the play costs the property twice, in comps given away and in a player profile that is wrong from then on. Ratings can be checked against the video and against the person who was actually in the seat.
RatingsConnectAdvantage play
Counters, hole card players, edge sorters, and the teams that work in rotation. The individual is a problem. The team is the problem, and teams are found by association, not by watching one seat.
Advantage play detectionTicket and kiosk fraud
Ticket in and ticket out activity linked to the face at the kiosk, so a redemption pattern becomes a person rather than a ticket number.
TITO ConnectInternal collusion
The dealer and the player who keep appearing on the same shift. Association mapping surfaces the pairing without anybody having to suspect it first.
Facial recognitionRegister and outlet loss
Voids, refunds, no sales, and comps in food and beverage, scored against peers and bound to the video that recorded them.
POS exception reportingOne seat is an incident. Six visits is a case.
A surveillance operator watching a table sees one session. The same person on six nights across three months, twice beside the same second player, is a different fact entirely, and it is not visible from the table. It is visible from a sighting history.
eConnect keeps that history on the property. One photograph returns every prior appearance with a time and a place, and association mapping shows who the person repeatedly arrives with, moves with, or appears beside across incidents.
- ✓One photograph to a full sighting history in seconds.
- ✓Recurring associates surfaced without anyone naming them first.
- ✓Table activity, ratings, ticket redemption, and register events on one person record.
- ✓Runs on the cameras and the recorder already installed.
Deployed scale
325+
clients protected
10,000+
live camera channels
Source: eConnect company figures as published on econnect.ai. Client count and founding date from the Company page, camera channels and match accuracy from the home page.
Game protection, answered
- What is game protection?
- Game protection is the discipline of keeping the games honest and the results correct: watching procedure at the table, catching cheating and advantage play, verifying payouts and ratings, and detecting collusion between staff and players. It sits beside asset protection, which covers the register, the cage, and the rest of the property.
- What do surveillance teams say the top threats are?
- In the 2026 International Casino Surveillance Survey, 92 percent of surveillance leaders named internal theft and fraud a top concern, 53 percent named advantage play, and 50 percent named cheating. Report page 78.
- How does facial recognition help game protection specifically?
- It answers the question a camera cannot: who is that, and have they been here before. A table game incident is usually one visit in a pattern. Recognition turns a face into a sighting history and shows who that person repeatedly arrives with, which is how a team is found rather than a single player.
- Does eConnect replace a table games analytics system?
- No. eConnect connects to the casino management and player tracking systems that hold the ratings and the floor data, and adds the identity layer and the video join on top. The floor system keeps its job.
- Can a game protection case be exported for a regulator?
- Yes. Every event is a timestamped record with the video located against it and an audit trail of who was matched, when, and by whose authority, so a case is produced from a query rather than rebuilt from memory.
Put it on your floor.
We will run it against the tables and the cameras you already have, and show you what the history looks like.
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