How to Use eConnect Red Light Green Light | Security Operator Training
Learn how to use eConnect Red Light Green Light for guest entry, including green, yellow and red results, ID verification, access alerts, and hardware care.
In this video, Nic provides an overview of the eConnect Red Light Green Light system for security personnel managing guest entry. The training covers the system hardware, basic software workflow, guest screening scenarios, and recommended equipment care.
You will learn how to
- Understand the face scanner, security display, status light, and ID scanner
- Respond to green, yellow, and red guest screening results
- Verify a first-time guest's ID when a yellow result appears
- Recognize returning guests who have already completed ID verification
- Review tags associated with a red access result
- Follow property procedures for banned, self-excluded, temporarily banned, or other restricted individuals
- Properly care for the face scanner, tablet, cables, and ID scanner
- Handle IDs that do not successfully pass verification without making assumptions about why they failed
Understanding Red Light Green Light
- Green
- The guest has previously completed ID verification and can proceed according to property procedures.
- Yellow
- Additional verification is required. Security can scan the guest's ID, and once successfully processed, the guest's face is associated with that verification for future visits.
- Red
- Access has been denied based on a tag associated with the individual. Examples may include banned guests, self-exclusions, temporary bans, or recently terminated employees. Security should review the displayed information and follow the property's established policies and procedures.
The Red Light Green Light system helps properties streamline entry while giving security personnel clear, actionable information at the point of access.
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