eConnect and iTrak
Buyers search for an iTrak alternative for two very different reasons, and the right answer depends on which one applies. This page separates them.
What iTrak is, and what eConnect is
iTrak is incident reporting and case management software for gaming, published by Omnigo. It is where an incident is written up, routed, tracked, and closed, and it has been doing that job in gaming for more than twenty years.
eConnect is not an incident reporting system, and this page is not going to pretend otherwise. eConnect is the layer underneath: it detects the event, identifies the person, and attaches the video and the transaction record before anybody opens a report.
So the honest answer to the search is a question. If you want a different place to write reports, eConnect is not that product. If the reports you write keep starting from something a person happened to notice, then what you are missing is detection, and that is the thing eConnect adds.
iTrak is incident reporting and case management software for gaming, published by Omnigo.
Side by side, by the job you are trying to do
Every line describes what each product is built to do. eConnect makes no claim about iTrak performance, pricing, or customers, because we do not have that information.
| What you need | iTrak | eConnect |
|---|---|---|
| Write up an incident and route it for review | The core of the product. Structured reports, workflow, dispatch, records, and the case history a gaming operation is expected to keep. | Not what eConnect is for. eConnect produces the evidence record and hands it to the incident platform you already run. |
| Notice the incident in the first place | An incident enters when a person enters it, or when a connected system sends it. | eConnect generates the event. Recognition at the door, a point of sale exception, a plate read, or a behavior alert fires on its own and names the person. |
| Identify who it was | The identity is whatever the reporting officer types into the record. | The identity comes from the face, matched against a gallery the property controls, joined to the identification scanned at entry and the plate read in the lot. |
| Find the video | Attach the clip once somebody has located it. | The frame is located by the event itself. The record opens with the video already pointing at the moment. |
| Know the person came back | A search of past reports, if the same name was typed the same way. | The face matches on arrival, years later, whatever name is offered at the door. |
| Answer a regulator | The report and its audit history. | The event record, the video, the transaction line, and the audit trail of who was matched and when. |
Stay with iTrak when
- ✓You need incident reporting, guard tour, dispatch, or records management as a system of record.
- ✓Your requirement is the workflow around an incident rather than the detection of one.
- ✓You are standardizing case management across a group of properties.
Add eConnect when
- ✓Your reports keep starting from something an officer happened to see.
- ✓You want the same person recognized on return, without depending on a name.
- ✓You want voids, refunds, comps, and cage activity surfaced as exceptions rather than reviewed by hand.
- ✓You want the video attached to the event automatically, not found afterwards.
eConnect and iTrak, answered
- Is eConnect an alternative to iTrak?
- Not a like for like one. iTrak is incident reporting and case management. eConnect is detection, identity, and evidence. Properties that replace hand written detection with eConnect usually keep an incident platform, and Omnigo is an eConnect integration partner precisely so that the two can work together.
- Can eConnect send events into iTrak or another incident platform?
- Yes. Recognition hits, point of sale exceptions, plate reads, and behavior alerts can be pushed as structured incident data, so the report opens with the subject identified, the event data listed, and the video located. Barred person records held in the incident platform can flow back into eConnect watchlists.
- What does eConnect do that an incident reporting system does not?
- It finds the incident. An incident reporting system is excellent at everything that happens after somebody knows there was an incident. eConnect reads the cameras and the transaction systems continuously and raises the event itself, with the person identified and the video attached.
Put both in front of your team.
We will demonstrate eConnect against the systems you already run, and you can decide what it adds.
Request a demo