Manual security, and a system that did not match.
Security had to recognize guests by sight. To keep excluded players out, officers studied mug books.
The casino had an ID scanning program, but it did not tie into facial recognition. Staff checked IDs only for guests who looked under 30. In hindsight, the casino says it missed a lot of bad actors.
The first facial recognition vendor did not solve the problem. Pictures did not match accurately, so people on watch lists went undetected.
Accurate facial recognition, from a partner it knew.
Accurate facial recognition was the top priority. The casino already used eConnect for POS, and the director of security knew the company. So the choice was easy.
The platform now flags people for the team and sorts them into groups. Each group sends a specific alert to the people who need to know.
- ✓VIP alerts, so the player development team can greet players.
- ✓Excluded patron alerts, so security can escort them out.
- ✓A close watch list, for guests who are not banned but need to be followed.
- ✓Special alerts for tribal gaming, security and surveillance.
The majority of bad actors, caught.
Cameras at the entrances capture high quality photos. POS Connect gives security the video for each transaction. The system also makes it easy to move or add a camera.
The casino received a BOLO alert with a home video and a picture of a suspect. He stole a car and tried to rob a casino. The team ran the images through facial recognition and knew his ID within three minutes, with his visit history and vehicle information.
The casino can also tier VIPs by activity and recognize top tier guests faster. eConnect support helps with daily chats and weekly check ins. The observation team piloted eConnect University.
