eConnect version 11 is here. Your entire property on one browser.

A manager can check the floor from a laptop in a back office with nothing to install, while the surveillance room runs the desktop app on the wall. Everything your property is licensed for appears in one navigator: cameras, cases, point of sale, face and license-plate recognition, baccarat, casino ratings, TITO, site maps, and usage reporting. Views dock and tear off, layouts persist per user, and light and dark themes are both first-class. A surveillance room and a corporate office are not the same room.

Every hour your team spends alt-tabbing between applications, or waiting for someone with the right software installed, is an hour not spent watching the floor. One client, one login, one place to look.

The hard part was never capture. It was that answering a simple question meant knowing which module to open, which query to build, and which columns to compare.

Ask “which cameras are actually producing detections this month?” and, instead of twenty minutes of building a query, grouping it, and cross-referencing a camera list by hand, the assistant queries the right modules, ranks the result, draws the chart, notes what is unusual about it, and offers the follow-ups you were about to ask. The answer arrives in under a minute.

• It draws, not just describes. Answers arrive as real interactive charts: bar, line, pie, donut, with the underlying table beneath them.
• Every chart is a door. Click a bar and the module opens, pre-filtered to exactly that segment and time range.
• It keeps the thread. Follow-ups build on the last answer, and sessions are saved. Reopen last Tuesday’s investigation exactly where you left it.

Everything the assistant produces is wired back into the application:

1. Ask in plain English. It picks the right data sources itself, 72 of them, across every module you are permitted to see.
2. Get the finding, not just the figures. When four test feeds are swamping the site cameras, it says so in a sentence rather than leaving you to spot it in the numbers.
3. Open the evidence. Click a bar and the module opens filtered to it; camera cards carry the real recorded frame and open the viewer seeked to that moment.
4. Keep it. Pin the chart to a dashboard as a live widget that re-runs its own query, or take it as PNG or CSV.

Faces and plates join the conversation too. Ask about a person and subject cards come back: face crop, tags, detection counts, and associated vehicles. Ask about a vehicle and plate cards come back with the capture image.

Point of sale, face recognition, license plates, casino ratings, TITO, baccarat, cameras, and user activity all sit behind the same conversation.

Questions your team can now ask:

• Summarize this month across every module I have access to.
• Which exception types are driving our discount volume?
• Show me every plate seen at the north entrance after midnight.
• Which tables had ratings activity but no bet sessions logged?
• Who has been logging into the system outside their shift?
• Build me a PDF of that and email it to the shift manager.

Ask for a report and you get one: eConnect branded, charts included, previewed in the chat before it leaves. Ask it to email and it sends through the server relay, from your own address, always behind an explicit confirmation.

Tools for modules a user is not licensed or permitted for are not merely hidden from the answer. They are never offered to the model in the first place, so it cannot reach for them. Availability is controlled per permission group by your administrators, every session is recorded and quota-bounded, and camera credentials and secrets are stripped before anything leaves.

• Identifying people: similar-face suggestions, server-side subject merge with conflict handling, bulk enrollment from a folder, connection graphs, and semantic search.
• Vehicles: the plate crop and scene arrive with the alert, similar-plate matching so a misread does not break the chain, and people to plate associations in both directions.
• Working a case: detach a case onto a second screen, a full activity log, and the ability to correct the record by removing a bad detection.
• Running the floor: alerts in seconds from one unified engine (desktop and browser), a deeper casino suite, faster POS grids with event scoring, 2D/3D site maps with a time scrubber, and video with recognized faces marked on snapshots.
• Trust and uptime: delegated administration, reviewable permission changes, reportable usage and audit tracking, and a hardened build with a test gate in front of every release.
• For whoever runs it: nothing to install for occasional users, point and go setup that handles self-signed certificates, and layouts that stick per user.