Security and operational oversight across the IGT floor
eConnect joins IGT systems data to surveillance video so security and operations have a clearer view of who is playing, who is claiming, and who is present where they should not be.
How the integration works
Machine, player, and cash access events from IGT systems can stream into eConnect and be matched to the identity recognized at the device. Each ticket printed, redeemed, or voided can be reviewed with the face beside it.
The analytics layer can then aggregate those bindings into operational oversight such as device level exception patterns, redemption anomalies, and the recurring individuals behind them.
Supporting product visual
eConnect layers on top of the systems a property already runs, binding them to one identity and one investigation record.
What the integration delivers
Redemption binding
Ticket printing and redemption events can be matched to the recognized person at the machine or kiosk.
Device level exception analysis
Floor anomalies can be reviewed against who was present, not only against which device reported them.
Identity centered event review
Floor activity and related video can be organized around the person involved.
Operational pattern visibility
Recurring exception patterns become easier to review across time and devices.
Where teams put it to work
Each page follows the same structure so operators can compare partners quickly: overview, workflow, capabilities, use cases, visuals, and a clear next step.
Kiosk redemption review
A redemption can be reviewed with the kiosk event and supporting face together.
Floor exception analysis
Repeated anomalies on a bank of machines can be organized around the people tied to them.
Cash access oversight
Security can review who used the device and what happened in one investigation flow.
How the data moves
eConnect reads from the partner platform, resolves identity, and returns intelligence. Nothing on the property has to be replaced to support that workflow.
IGT Systems
Partner platform
eConnect
Intelligence layer
IGT floor and cash access events feed eConnect so transactions, video, and identity can be reviewed together.
What changes for the team
The outcome should be a tighter response path, a cleaner investigative record, and better continuity between identity, video, and operations.
Investigations in minutes, not days
A single photo resolves to a timeline, the associated video, and the linked events. Reviewers stop scrubbing footage and start reviewing evidence.
One record, one truth
Identity, video, and operational data live in the same investigation record, so compliance requests and legal holds are answered from one place.
No system to rip and replace
The platform a property already bought, trained on, and budgeted for stays in place. eConnect adds the intelligence layer on top of it.
Bans that actually hold
A person removed once is recognized on the next visit, whether that is next week or three years later. Enforcement stops depending on who happens to be on shift.
Request a demo for eConnect and IGT
We can walk through the partner workflow on systems like yours and show how the alert, identity, and video record stay connected.