Casino case management built on real identity data
CIP is an incident reporting and case management backbone in many casino surveillance departments. eConnect supplies the identity and the evidence pointer that turn a case file into something more defensible.
How the integration works
eConnect events can flow into CIP as structured incident records with the recognized subject, the watchlist that matched, the camera, and the video reference. A surveillance agent opens a case that already contains the who, the when, and the where.
Subjects tracked in CIP, including trespass notices and related case files, can synchronize into eConnect watchlists so a person removed from the property can be recognized again at the entrance without a second enrollment workflow.
Supporting product visual
eConnect layers on top of the systems a property already runs, binding them to one identity and one investigation record.
What the integration delivers
Structured case creation
Recognition events can become CIP incident records with subject, camera, and clip reference attached.
Trespass list synchronization
Subjects on a CIP trespass list can be enrolled into eConnect watchlists automatically.
Evidence traceability
Each case can carry the audit history and video reference tied to the original alert.
Identity based case review
Cases can be organized around the person involved instead of only around a typed name.
Where teams put it to work
Each page follows the same structure so operators can compare partners quickly: overview, workflow, capabilities, use cases, visuals, and a clear next step.
Trespass enforcement
A trespass notice entered in CIP can enroll the subject and support recognition at the next entry attempt.
Advantage play case file
Recognized appearances of a suspected advantage player can be appended to the case more consistently.
Identity centered compliance review
Activity can be reviewed by verified person rather than only by the name provided at the window.
How the data moves
eConnect reads from the partner platform, resolves identity, and returns intelligence. Nothing on the property has to be replaced to support that workflow.
CIP Reporting
Partner platform
eConnect
Intelligence layer
eConnect can write structured incident records into CIP and CIP subject lists can synchronize back into eConnect watchlists.
What changes for the team
The outcome should be a tighter response path, a cleaner investigative record, and better continuity between identity, video, and operations.
One record, one truth
Identity, video, and operational data live in the same investigation record, so compliance requests and legal holds are answered from one place.
Trespass notices are easier to enforce
A notice served can become a recognition rule the same day instead of a page in a binder.
Investigations in minutes, not days
A single photo resolves to a timeline, the associated video, and the linked events. Reviewers stop scrubbing footage and start reviewing evidence.
Bans that actually hold
A person removed once is recognized on the next visit, whether that is next week or three years later. Enforcement stops depending on who happens to be on shift.
Request a demo for eConnect and CIP
We can walk through the partner workflow on systems like yours and show how the alert, identity, and video record stay connected.