Incident workflows that start with identity, evidence, and venue context already in place
24/7 Software is now treated as a featured partner experience on the eConnect ecosystem page. The integration is positioned around joint incident management workflows that tie eConnect identity intelligence to 24/7 Software incident reporting for stadiums, arenas, gaming properties, and large venues.
How the integration works
When eConnect raises a watchlist hit, facial recognition event, point of sale exception, or behavior alert, it can push a structured event into 24/7 Software with the subject identity, camera, timestamp, and supporting evidence already populated. The operator confirms, dispatches, and investigates instead of transcribing the event by hand.
When an incident in 24/7 Software results in an ejection or other action, that subject can be enrolled into an eConnect watchlist so synchronized incidents, facial recognition events, and supporting evidence stay connected across future investigations and SOC workflows.
Supporting product visual
eConnect synchronizes evidence with the 24/7 Software incident workflow, so identity, video, and operational data stay in one record.
What the integration delivers
Joint incident management workflows
Identity intelligence and incident reporting operate together so venue teams can move from alert to dispatched response in one workflow.
Synchronized incidents and supporting evidence
Facial recognition events, subject context, timestamps, camera references, and supporting evidence can be carried into the incident record.
SOC ready alert routing
Recognition alerts can route through existing command center dispatch and escalation rules for stadiums, arenas, gaming properties, and large venues.
Closed loop ejection workflows
An ejection or incident outcome in 24/7 Software can enroll the subject into an eConnect watchlist for future recognition events.
Where teams put it to work
Each page follows the same structure so operators can compare partners quickly: overview, workflow, capabilities, use cases, visuals, and a clear next step.
Stadium ejection workflow
A fan ejected during the event can be enrolled and recognized when they return on a future game day.
Arena command center dispatch
A watchlist hit at a gate can become a dispatched task with photo, location, and clip context already attached.
Gaming and large venue SOC review
SOC teams can trace a subject from identity event to incident outcome with synchronized evidence and reporting context.
How the data moves
eConnect reads from the partner platform, resolves identity, and returns intelligence. Nothing on the property has to be replaced to support that workflow.
24/7 Software
Partner platform
eConnect
Intelligence layer
eConnect pushes structured identity events into 24/7 Software, incident outcomes can enroll subjects back into eConnect watchlists, and both systems support a faster venue investigation workflow.
What changes for the team
The outcome should be a tighter response path, a cleaner investigative record, and better continuity between identity, video, and operations.
Faster investigations for venue teams
Investigations move faster when identity intelligence, incidents, and supporting evidence stay synchronized across both systems.
Bans that actually hold
A person removed once is recognized on the next visit, whether that is next week or three years later. Enforcement stops depending on who happens to be on shift.
One record, one truth
Identity, video, and operational data live in the same investigation record, so compliance requests and legal holds are answered from one place.
Investigations in minutes, not days
A single photo resolves to a timeline, the associated video, and the linked events. Reviewers stop scrubbing footage and start reviewing evidence.
One incident workflow for venues and SOC teams
The page now treats 24/7 Software as a flagship experience centered on joint incident management for stadiums, arenas, gaming properties, and large venues.
Recognition events can open structured incidents with context attached
Dispatch teams work from subject, location, evidence, and event timing together
Investigations move faster because the report does not start blank
Security operations centers stay aligned to the tools already in use
Closed loop identity and reporting
The combined workflow connects incident response and future prevention by carrying subjects and supporting evidence across both systems.
Ejections and incident outcomes can enroll a subject into a watchlist
Future facial recognition events can be tied back to prior incidents
Evidence remains easier to trace across reports and alerts
Repeat offender reviews can be organized around identity instead of typed names
Request a demo for eConnect and 24/7 Software
We can walk through the partner workflow on systems like yours and show how the alert, identity, and video record stay connected.