# eConnect > eConnect is the leading facial-recognition intelligence platform for casinos, stadiums, and venues. Recognize who matters the instant they arrive, link faces to IDs, plates, and transactions, and turn the cameras you already run into a searchable identity layer. ## eConnect — Facial-recognition intelligence for gaming, stadiums, and venues. URL: https://econnect.ai/ > eConnect is the leading facial-recognition intelligence platform for casinos, stadiums, and venues. Recognize who matters the instant they arrive, link faces to IDs, plates, and transactions, and turn the cameras you already run into a searchable identity layer. AI That Helps You Know Every Face That Matters ### Your VIPs and your threats walk in the same door . Your cameras already exist. We turn them into an intelligent system that lets you instantly recognize everyone coming and going, accurately, seamlessly, and in real time. ▶ Watch It in Action Visit a Customer < 1 sec Recognized at the door 10,000+ Live camera channels Millions Faces matched monthly Travis Whidden, CTO Recognized at the door in under a second. Runs on the cameras you already have. One face opens the full investigation. Upcoming Shows IACSP Conference · Tribal Security & Surveillance Conference · HITE Oktoberfest 2026 Learn more → Meet Ace #### Ask a question in plain language. Ace answers from your eConnect data. Meet Ace → Who is on property now? Example data 842 people on property now Customers 621 Employees 173 Vendors 48 2026 International Casino Surveillance Survey #### Surveillance teams again named eConnect more often than any other facial recognition provider. Properties running facial recognition were asked which system they use. 37 percent named eConnect. The next named provider drew 19 percent. See the results → 59% of surveyed properties run facial recognition 82% of facial recognition users report a fairly large or a huge impact on detection 58% of properties without facial recognition plan to invest Safeguarding the world’s most secure venues See the software 1. Recognize 2. Investigate 3. Respond #### One workflow, from first sighting to response. The intelligence no one else has #### We don’t just recognize a face. We map who they came with. Threats move in networks. eConnect connects the people, places, and patterns—from arrival to the gaming floor—so your team can act before the network does. ✓ Identify recurring associates. ✓ See encounter frequency and locations. ✓ Move from one image to the full investigation. Watch the Association Engine demo → See every demo in the video library → One face becomes a network Watch the Association Engine in action ##### Search by Face Give eConnect one photo and it finds every match of that person across your property, each a confirmed sighting with the time and place. ##### The Watchlist Dashboard One place for the people and plates that matter. Different faces across the top rows, license plates below, every hit a confirmed match with the time and place. ##### Instant Mobile Alerts The instant a flagged person is seen, the right phone gets the alert, with who, where, and when. Explore the platform → Only eConnect does this #### Turn your camera wall into a searchable identity layer. Most properties cannot search their own crowd by face. eConnect captures a high-quality identity at entry and builds a record that grows more valuable every day, unique to your floor and impossible for anyone else to copy. That is the difference between hours of scrubbing footage and one click to the person, their network, and their history. ✓ Searchable by face, not a pile of clips. ✓ Faces linked to IDs, plates, and transactions. ✓ The data foundation for the next wave of AI. Digital ID capture Searchable by face Watchlist match VIP recognition Plate ↔ face Dwell & value One platform #### Everything that protects your property, connected. One modular suite on the cameras and systems you already run. No rip-and-replace. ##### Facial Recognition The franchise engine. Enroll once, recognize on every return, in under a second. Learn more → ##### POS Connect Ties faces to transactions to surface internal theft and sweethearting at the register. Learn more → ##### LPR (License Plate) Reads plates at entry and links vehicle to face for a complete arrival picture. Learn more → ##### Self-Exclusion Catches enrolled and banned patrons on return, automatically, even years later. Learn more → Explore the full platform → Results that matter #### What that intelligence delivers. ##### Loss stopped Fraud and theft surfaced in the data, before it compounds. ##### Investigations in minutes A photo to a full timeline and associates, not days of video review. ##### Bans that hold Banned patrons caught on return, even years later. ##### Safer communities Support for BOLOs, missing persons, and anti-trafficking. See the outcomes → Customer proof #### Trusted by operators who need results every day. See how leading properties use eConnect to improve entry workflows, strengthen investigations, and support safer operations across the floor. Proactive surveillance ilani Casino Resort ##### From reactive review to proactive prevention The surveillance team at ilani Casino Resort uses eConnect facial recognition to find barred guests, help police find people at risk, and stop problems before they start. They do not need a name. They only need a face. “ So with facial recognition, I don’t need to know your name. I just need to know your face. The technology does that for me. It recognizes you and it tracks you for me. ” Dalton Schadewitz, Surveillance Investigations Supervisor , ilani Casino Resort Read the case study → Expedited entry Jake’s 58 Casino Hotel ##### Skip the line, not the security New York law says the casino must check the license of every guest. With one entrance, the lines went far into the parking lot. Now a returning guest looks at a device and gets a green light, and every guest is still checked. “ our security team is beyond grateful for this. It makes their lives a million times easier. ” Evan Proios, IT technologist, public sector and gaming , Jake’s 58 Casino Hotel Read the case study → Facial recognition Angel Of The Winds Casino Resort ##### Catching the majority of bad actors Security once studied mug books and checked IDs only for guests who looked under 30. Today eConnect facial recognition and POS Connect catch the majority of bad actors and put the right alert in front of the right team. “ It’s really been a game changer. ” Brad, Technical manager , Angel Of The Winds Casino Resort Read the case study → ##### Customer results you can review now ✓ Real customer stories drawn from published case studies and live property deployments. ✓ Verified examples of faster entry workflows, stronger investigations, and better protection across the floor. ✓ Clear results that help operators evaluate how eConnect performs in active gaming environments. Explore more customer results → Where we focus #### The busiest buildings in town, and the hardest to know. Casinos and live venues move more people, mostly strangers and different every day, than almost any place. We are built for those two worlds, not stretched thin across everyone. ##### Casinos & Gaming Self-exclusion, VIP alerts, AML forensics, and expedited entry. Licensed in gaming jurisdictions. ##### Stadiums & Venues Frictionless entry and threat detection across a 70,000-seat footprint. ##### Hospitality & Restaurants POS theft detection and guest recognition at the front door. Why casinos and venues → Why Choose eConnect #### eConnect Advantage ##### Purpose-Built for Gaming & Hospitality Designed specifically for casinos, stadiums, restaurants, and entertainment venues. ##### Seamless Integration Works with your existing camera infrastructure, so no expensive overhauls are required. ##### Real-Time Threat Detection Stay a step ahead with AI-driven alerts for banned individuals, VIPs, and internal theft. ##### Operational Insights Turn your surveillance system into a powerful business intelligence engine. ##### Lifetime Support We're with you every step of the way, with training, updates, and expert help built in. #### See it run on a real floor. We will arrange a visit to an eConnect customer site, where an operator who runs it every day shows you exactly how they make the system work for them. The most convincing proof is the one already in production. Arrange a site visit --- ## Products URL: https://econnect.ai/products > The eConnect product line: Facial Rec, Red Light Green Light entry and access, POS Connect, LPR Connect, and the Casino Connect suite — RatingsConnect, TITO Connect, Baccarat Analyzer, and eC Alerts. One identity platform behind all of it. Products ### One identity platform. Every product built on it. Every eConnect product ties back to the same face-first identity layer, running on the cameras and systems you already have. Pick the one you need, or run the whole suite together. 2026 International Casino Surveillance Survey #### Surveillance teams again named eConnect more often than any other facial recognition provider. Properties running facial recognition were asked which system they use. 37 percent named eConnect. The next named provider drew 19 percent. See the results → 59% of surveyed properties run facial recognition 82% of facial recognition users report a fairly large or a huge impact on detection 58% of properties without facial recognition plan to invest ##### Facial Rec The engine the whole platform is built on. Enroll once, recognize on every return in under a second. Learn more → ##### Red Light Green Light Scan an ID once and returning guests clear by face — and credential staff, vendors, and contractors the same way. Green means go, red means check. Learn more → ##### POS Connect Ties every register transaction to the camera frame that recorded it, surfacing theft and sweethearting. Learn more → ##### LPR Connect Reads plates at entry and links each vehicle to a face for a complete arrival picture. Learn more → #### Casino Connect The casino-floor suite: player ratings, ticket redemption, baccarat game protection, and real-time alerts, all tying floor activity back to the same identity layer. ##### RatingsConnect Automated player ratings that value carded and uncarded play alike. ##### TITO Connect Ties ticket-in / ticket-out redemptions to a face, so the identity and the transaction arrive together for AML monitoring and fraud detection. ##### Baccarat Analyzer Game-protection analytics that flag advantage play and procedural anomalies in real time. ##### eC Alerts App Real-time match alerts to staff phones the instant an event fires, across every eConnect application. Each product stands on its own, and every one shares a single identity layer, so a scanned ID, a recognized face, a license plate, and a register transaction all resolve to the same person. Customer proof #### Trusted by operators who need results every day. See how leading properties use eConnect to improve entry workflows, strengthen investigations, and support safer operations across the floor. Proactive surveillance ilani Casino Resort ##### From reactive review to proactive prevention The surveillance team at ilani Casino Resort uses eConnect facial recognition to find barred guests, help police find people at risk, and stop problems before they start. They do not need a name. They only need a face. “ So with facial recognition, I don’t need to know your name. I just need to know your face. The technology does that for me. It recognizes you and it tracks you for me. ” Dalton Schadewitz, Surveillance Investigations Supervisor , ilani Casino Resort Read the case study → Expedited entry Jake’s 58 Casino Hotel ##### Skip the line, not the security New York law says the casino must check the license of every guest. With one entrance, the lines went far into the parking lot. Now a returning guest looks at a device and gets a green light, and every guest is still checked. “ our security team is beyond grateful for this. It makes their lives a million times easier. ” Evan Proios, IT technologist, public sector and gaming , Jake’s 58 Casino Hotel Read the case study → Facial recognition Angel Of The Winds Casino Resort ##### Catching the majority of bad actors Security once studied mug books and checked IDs only for guests who looked under 30. Today eConnect facial recognition and POS Connect catch the majority of bad actors and put the right alert in front of the right team. “ It’s really been a game changer. ” Brad, Technical manager , Angel Of The Winds Casino Resort Read the case study → ##### Customer results you can review now ✓ Real customer stories drawn from published case studies and live property deployments. ✓ Verified examples of faster entry workflows, stronger investigations, and better protection across the floor. ✓ Clear results that help operators evaluate how eConnect performs in active gaming environments. Explore more customer results → #### See the products that fit your floor. Tell us what you are trying to protect and we will show the pieces that matter, running on a real deployment. Most demos take 30 minutes. Learn More --- ## Platform URL: https://econnect.ai/platform > A modular facial-recognition platform on the cameras and systems you already run: Red Light / Green Light entry, facial recognition, POS asset protection, LPR, and self-exclusion. The platform ### 360° coverage, from the parking lot to the floor. One identity layer on the cameras you already run. Add entry, POS, LPR, and AML as you grow. What is identity management? #### Three pillars. One identity platform. A scanned ID, a recognized face, and a flagged transaction, all the same person. ##### Red Light / Green Light Entry Scan an ID once and returning guests clear by face in an instant. Green means go, red means check. The eClear scanner is the verified front end; expedited entry is the payoff. See it in action → ##### Facial Recognition Software Recognize, search, and connect faces to data, live or recorded. Proven in casinos and built to perform anywhere people come and go, from stadiums to venues to hospitality. See it in action → ##### POS Asset Protection Stop register theft and shrink loss with behavioral analytics and POS-to-video sync. Exception-based monitoring that pays for itself and turns the point of sale into ROI. See it in action → Mobile alerting ID scanning device Multi-venue DB face sharing Dynamic dashboards Behavioral analytics Desktop POS application Key venue integrations eConnect University & onsite training How it works #### Many inputs. One identity. The right action. A scanned ID, a recognized face, a license plate, and a register transaction all resolve to the same person inside the eConnect brain. That single record is what drives the entry decision, the watchlist alert, and the POS employee investigation. See the product #### Real screens, real deployments. The actual application and live installations, from the search-by-face console to POS-to-video review and expedited entry on the floor. ##### Search by face Pull up anyone by a single image. Every match links to their full history on property. ##### POS-to-video sync Each register line item is tied to the exact camera frame that recorded it. ##### eClear ID scanner Verify an ID once at the door, then recognize the guest by face on every return. ##### Live recognition Recognize, search, and connect faces to data on the cameras you already run. ##### Expedited entry lanes Returning guests clear by face in seconds. Green means go, red means check. ##### From the floor to the arena Proven in casinos and built to scale to stadiums, venues, and hospitality. Integrates with everything #### Keep your systems. Centralize your data. eConnect connects the systems you already run, NVR and VMS, casino management, player tracking, POS, TITO, and kiosks, into one data core. We turn that data into insight at floor speed, so your team decides with confidence. - ✓ Runs on the cameras you already own, no new hardware needed. - ✓ Bulk enroll outside images and watchlists, including state exclusion lists. - ✓ Cloud or on premise, built and supported in the United States. Existing NVR / VMS Casino Management Systems Player Tracking / Loyalty POS TITO / Cage / Kiosks ID & Passport Scanners LPR Omnigo / CIP Reporting Sports-betting kiosks Product deep dives #### Go deeper on the suite. ##### Facial Recognition Engine Persistent enrollment, search-by-face, cross-property database, find-known-associates, and the data connections that make a face meaningful. Explore facial recognition → ##### POS Asset Protection Suite Stop internal theft at the register: behavioral analytics, POS-to-video sync, and exception-based alerting. Explore POS protection → ##### LPR (License Plate) Reads plates on the LPR you already run, ties each vehicle to a face, and returns the similar plates an exact search would miss. Explore LPR → Related reading #### From the eConnect blog 5 Critical Casino Software Tools to Stop Crime How Casinos Can Reduce Security Risks Amid Labor Shortages How Casinos Around the U.S. Are Using License Plate Recognition --- ## Ace: the AI assistant built into eConnect URL: https://econnect.ai/ace > Ace is the AI assistant built into eConnect 11. Ask who and what came through every entrance and exit. Get the time, the camera and the photo. #### Watch CTO Travis Whidden introduce Ace 3:55 Ace The AI assistant built into eConnect 11 ### Every entrance. Every exit. Ask Ace. Ace knows who and what came through every door on your property. Ask in plain English. Get the time, the door and the photo. Ace answers from - Face recognition - License plates - Cameras - Casino ratings - Baccarat - TITO - Point of sale - User activity Request an Ace demo See what teams ask Ace eConnect 11 Example data Who came through the north entrance after 2 AM? 3 modules read Face recognition License plates Cameras Four people and one vehicle. One person is on your watchlist. 7ABC123 North gate · LPR 01 2:09 AM In Watchlist match 98.7% North entrance · Cam 03 2:14 AM In Known guest 97.1% North entrance · Cam 03 2:14 AM In Known guest 94.8% North entrance · Cam 03 2:16 AM In Known guest 96.3% North entrance · Cam 04 2:31 AM Out Open the video at 2:14 AM North entrance · Cam 03 CDC Gaming Reports video demo #### Watch Ace at work. Travis Whidden, our CTO, runs Ace live for CDC Gaming Reports . 9:39 Video courtesy of CDC Gaming Reports ↗ One question, every module #### One question crosses every module. Your team types the question. Ace does the correlation work. Face recognition License plates Cameras Point of sale User activity TITO Baccarat Casino ratings Ace ##### Surveillance and security Example Who came in after 10 PM and has not left? 1,282 people are still inside. Two are on your watchlist. Casino floor 742 1 on watchlist Hotel tower 386 Steakhouse 58 Sportsbook 96 1 on watchlist North entrance Hotel lobby Valet Each dot is 10 guests One person on your watchlist 4 modules read Faces Zones Watchlists Cameras ##### Table games Example Which tables ran hot last night? Three tables held well above their average. Hold against table average, last night BAC 03 +41% BJ 12 +28% BAC 07 +22% RLT 02 +6% BJ 05 −9% 2 modules read Ratings Table games ##### Marketing and hosts Example Which entrance do our top players use, and when do they arrive? Most come in through valet, between 8 and 10 PM. Top player arrivals, by entrance and hour Valet North Hotel 5 PM 6 PM 7 PM 8 PM 9 PM 10 PM 11 PM 12 AM 1 AM Fewer More 3 modules read Faces Tags Zones ##### Loss prevention Example Which exception types are driving our discount volume? Manager comps drive almost half of it. Share of discount volume, this month Manager comp 46% Employee meal 21% Happy hour override 17% Open discount 11% Other 5% 2 modules read Point of sale Exceptions ##### Executives and admins Example Summarize this month across every module I have access to. A steady month. Plate reads are up 12 percent. This month, across your modules Face detections 1.4M +4% Plate reads 186K +12% Watchlist alerts 37 −5% POS exceptions 214 −8% 4 modules read Faces Plates Watchlists Point of sale Ace eConnect 11 Example data Has this plate come through the north gate this week? 3 modules read License plates Face recognition Cameras Yes. Three visits this week, each one after midnight. Close crop 7ABC123 North gate · LPR 01 Full scene Mon In 12:41 AM Out 3:02 AM Wed In 1:15 AM Out 2:48 AM Fri In 2:09 AM Still on site Same visit as face ID 7852 at the north entrance, 2:14 AM Answers with proof #### Every answer shows its work. A short answer first. The photo, the time and the door right under it. The photo Every face and plate comes with its photo. A plate read shows the close crop and the full scene. The time and the door Each crossing shows the time, the entrance or exit, and the camera, in your local clock. The video at that moment Camera links open the recorded video at the moment that matters. The steps it took Each answer lists the modules Ace read, so you can check the work. The thread #### Ask the next question the way you would ask a colleague. Follow ups build on the last answer Ask the next question the way you would ask a colleague. Ace keeps the context. Sessions are saved Reopen last Tuesday’s investigation exactly where you left it. Reports on request Ask for a report and get one. It is eConnect branded, with charts, and you preview it in the chat. Ace emails it from your own address, and only after you confirm. Session · Bar 2 voids Example data Show Bar 2 voids by employee this week. J. Ortiz logged 11 of the 19 voids, most after 11 PM. J. Ortiz 11 M. Lee 5 R. Patel 3 Build me a PDF of that and email it to the shift manager. Bar 2 voids, this week.pdf eConnect report · 2 pages · charts included Send to the shift manager from your address? Cancel Send How it works #### Three steps, every time. Step 1 ##### Ask Type a question in plain English. You do not need to know which module holds the answer. Step 2 ##### Ace does the legwork It checks what you can see. Then it picks the modules, builds the queries, ranks the results and draws the chart. Step 3 ##### Get the answer and the proof A short answer first. Then the charts, tables, photos and video behind it. Trust and permissions #### It only sees what you can see. Ace works inside eConnect permissions. Your administrators stay in control. Your permissions, every time Ace runs as the signed in user. It returns only data that person can access. Closed modules stay closed If a user cannot use a module, Ace never gets the tools for it. It cannot reach that data. Admins decide who uses Ace Administrators turn Ace on or off for each permission group. Every session on record Sessions are recorded and have usage limits. Secrets stay out Camera credentials and other secrets are removed before anything leaves. CDC Gaming at G2E 2026 #### Built for AI. Kept on site. Henry Valentino tells CDC Gaming why eConnect rebuilt its platform for AI and keeps casino data behind your own firewall. Read it on CDC Gaming ↗ 6:50 #### Ask Ace your first question. Book a demo. We show you Ace working with the eConnect modules your property runs. Request an Ace demo Explore Version 11 --- ## Facial Recognition Engine URL: https://econnect.ai/fr > A persistent, searchable facial-recognition identity layer that runs on your existing cameras, recognizing returning guests, VIPs, and flagged individuals in real time. Facial Recognition Engine ### Developed to casino standards. Ready for any venue. A persistent, searchable identity layer that runs on your existing cameras, recognizing returning guests, VIPs, and flagged individuals in real time, and connecting every face to the data that gives it meaning. Your frontline defense #### Why surveillance teams choose eConnect FR. ##### Designed for casinos Built around gaming operations, not a generic FR tool retrofitted to fit a casino floor. ##### Cut investigation time A photo to a full activity log with video playback. What took days of manual review now takes minutes. ##### Uncover collusion Connect faces to players, associates, and transactions to expose collusion between patrons, or patrons and staff. ##### Catch theft & laundering Surface theft, comp abuse, and money-laundering patterns hiding in everyday transactions. Core features #### Everything a surveillance team needs to know a face. ##### Persistent facial enrollment Faces enroll once and persist. Every return visit is recognized, building a searchable history that compounds over time. ##### Search by image of suspect Run any photo and instantly see every camera, date, and time that face has been on property, then review the activity. ##### Activity log with video playback Every match lands in a searchable activity log tied straight to the video. Review exactly what happened, when, and where. ##### Instant alerts with live feed Real-time alerts surface the live camera feed, priority tags, camera location, and alert notes, so the floor team acts immediately. ##### Internal database of faces Your own enrolled database of banned, self-excluded, VIP, and watchlist individuals, owned and controlled by you. ##### Shared database across properties Operators with multiple sites share intelligence across properties, so a threat known at one venue is known at all. ##### Find known associates Surface the people a subject arrives with and travels alongside, turning a single face into a network. ##### Unlimited tags & users Tag faces without limit and give the whole team access. No per-seat caps on users or accounts. ##### Mobile alerts Real-time push notifications the instant a match fires: VIP arrivals, banned individuals, or flagged events, anywhere on property. ##### Case manager Build, document, and preserve cases inside the platform, ready to escalate to HR, law enforcement, or litigation. ##### Matches through change Recognizes individuals despite dramatic changes in appearance: age, weight, hair, and time. See it in the software #### Real screens from the platform your team works in. Facial recognition is only the start. Every face lives in a database organized by tags and categories, queried over time, watched live across every camera, and rolled up into dashboards. These are live screens from the application. Tags and categories. Advantage Player, Cheat Watch, Self Excluded, VIP, FBI Most Wanted, and your own labels, each one a trigger that fires a mobile alert, popup, or team notification. Query Manager. Slice the detection history by tag, time, and location, charted over any window from the last hour to the last sixty days. Associations. The person in the center linked to everyone they are seen with and how often, with the strongest connection in red. No other platform does this. Insights dashboards. Prebuilt and custom views across facial recognition, POS, casino, and LPR, ready for surveillance, food and beverage, and the General Manager. Sees through disguises #### Built to catch the people trying hardest not to be caught. Hats, hoods, glasses, facial coverings, a taped nose, a new beard, years of aging, dramatic weight change: eConnect matches through deliberate evasion, not just casual change. A well-known advantage player who tours casinos in disguise specifically to avoid detection was matched at over 90% confidence against a clean reference photo. Hats & hoods Glasses Facial coverings Bandages New beard Weight & age Connect data to faces #### A face is only powerful when it is connected. - ✓ ID scanning: verify and enroll identity at entry. - ✓ TITO & cage transactions: link a face to the money. - ✓ CMS & loyalty data: tie faces to player accounts (LNW, Aristocrat, Konami, IGT). - ✓ License-plate recognition: associate a face with a vehicle. - ✓ Table-games protection: advantage-play and cheat detection. - ✓ Weapons detection: surface threats as they arrive. Deep integrations #### Built into your surveillance stack. - ✓ VMS: native app & push alerts, certified across major manufacturers. - ✓ Incident-tracking systems: two-way sync of profiles, so records stay aligned. - ✓ eClear access control: deploy FR-driven access control on property. - ✓ ID scanners, kiosks & cage: across the patron journey. Unique in the industry #### Tie existing surveillance & casino data to faces. Not just a face, but a full profile drawn from the systems you already run. No other casino platform connects the dots. ##### A database for every detection Persistent enrollment captures every detection of a person over time, a complete visual history per individual, not a single snapshot. ##### Detection-activity timeline See a person's on-property activity charted by date. Spot frequency, escalation, and the days they show up. ##### Associated license plates Every plate tied to a face, so a person and their vehicles are linked in one profile. ##### Detections by area See where on property a subject spends time, which pits, machines, and zones they gravitate to. ##### Automatic Associate Finder A network graph that automatically surfaces who a subject travels with, exposing crews and collusion at a glance. ##### TITO redemption tracker Track ticket redemptions for carded and uncarded players, tying cash-out behavior to a face to expose fraud. The eConnect-only capability #### Associate any data with a face, even when it is not obvious. Stand a patron in front of a TITO kiosk and eConnect automatically ties the redemption value, the transaction details, and the player loyalty-card account to their face, even when they are not obviously carded. No other casino platform does this. Automate existing operations #### The same engine runs the everyday, too. ##### Expedited entry: Red Light / Green Light Enroll once, then verify returning guests by face in an instant, cutting redundant ID checks and moving lines, while flagged individuals are caught at the door. ##### Time & attendance Contactless, face-based time clock for staff. No badges to share or buddy-punch. ##### Vendor badging Recognize and badge vendors and contractors with the same identity layer that protects the floor. Related reading #### From the eConnect blog Debunking Facial Recognition Myths How Accurate Is Facial Recognition Technology When It Comes to Different Races? 8 Questions to Ask When Evaluating Casino Facial Recognition Software 3 Reasons Why Facial Recognition Speed Matters The Reality of Using Facial Recognition Systems for Casinos How Our Facial Recognition App Enhances Casino Surveillance Common Casino Crimes and How Facial Recognition Stops Them in Their Tracks How Casinos Can Reduce Security Risks Amid Labor Shortages --- ## Red Light Green Light URL: https://econnect.ai/red-light-green-light > Scan an ID once, and returning guests clear by face in an instant — and credential staff, vendors, and contractors the same way. Green means go, red means check. Guest entry & access ### Red Light Green Light Scan an ID once, and returning guests clear by face in an instant — and credential staff, vendors, and contractors the same way. Green means go, red means check. What it does Red Light / Green Light turns a one-time ID check into everyday, frictionless entry, and extends the same face-verified control to your doors, back-of-house, and restricted areas. A guest is verified at the eClear scanner on the first visit and enrolled; on every return, eConnect recognizes them by face and waves them through, while flagged or excluded individuals are stopped at the door. Staff, vendors, and contractors are credentialed contactlessly by face, so a badge cannot be shared and tailgating surfaces in real time. - ✓ Scan a driver license or passport once at the eClear scanner, with age and authenticity checked on the spot. - ✓ Enroll the guest by face at that first scan, recognized on every return. - ✓ Cut redundant ID checks and shorten entry lines while staying compliant. - ✓ Flagged, banned, and self-excluded individuals are caught at the door automatically. - ✓ Contactless, face-verified access for staff, vendors, and contractors — no badge to share. - ✓ Badge-versus-face checks surface badge sharing and tailgating in real time. - ✓ Runs on the cameras, entry points, and access-control systems you already operate. ##### Verified front end The eClear I.D. Scanner reads driver licenses and passports, checks age and authenticity, and enrolls the guest by face — fast, contactless, and audit-ready — so the first visit does the compliance work for every visit after. ##### Recognized on return Returning guests are matched by face in under a second and cleared without a second ID request, while banned and self-excluded patrons are stopped before they reach the floor. ##### Staff and vendor access A verified face is the credential for staff, vendors, and contractors, so there is nothing to lend or clone, and badge-versus-face checks catch sharing and tailgating as they happen. Part of the eConnect platform, sharing one identity layer with facial recognition, POS, LPR, and watchlists. #### See Red Light Green Light in action. See Red Light / Green Light expedited entry and face-verified access running on a working floor. Most demos take 30 minutes. Learn More --- ## POS Asset Protection Suite URL: https://econnect.ai/pos > Connect the POS and cameras you already run and let a behavioral-intelligence engine surface employee theft before it hits your bottom line. Exception-based POS asset protection. POS Asset Protection Suite ### Power up your POS. Connect the POS and cameras you already run, and let a behavioral-intelligence engine surface employee theft and other bad acts before they hit your bottom line. No reviewing every transaction, just the exceptions that matter. How it works #### POS data + video, joined by intelligence. Every transaction is analyzed in real time. When something deviates, an unusual void, comp, discount, or skim pattern, it is flagged and paired to the exact video, so your team verifies in seconds instead of scrubbing hours of footage. ##### Behavioral intelligence engine Analyzes transactions in real time to flag outliers and suspicious patterns, exception-based, so you focus only on what looks wrong. ##### POS ↔ video sync Links each flagged transaction to its corresponding video for instant verification of theft or an operational issue. ##### Behavioral analytics Compare team members side by side to spot the outlier who may be skimming. Performance deviations made visible. ##### Dynamic dashboards Auto-refreshing dashboards keep potential theft and anomalies in front of your team, always current. ##### Mobile alerting Real-time push notifications to iOS/Android, from self-exclusion hits to large or unusual purchases, anywhere on property. ##### Incident & case management Share, comment on, and preserve POS and video evidence in one place, ready for HR action, law enforcement, or litigation. ##### Live Analyst (add-on) Have an eConnect expert remotely monitor your revenue centers and report back with the evidence you need to act. ##### Unlimited users No seat limits, with well-defined groups and roles so the whole surveillance and F&B team can work in it. ##### Desktop POS application Built for multiscreen 4K/HD analytics workstations, with custom dashboards tuned to each operation. See it in the software #### The interface your surveillance team works in. Purpose-built dashboards put voids, refunds, comps, and item-ring patterns in front of your team and tie every exception back to the video. These are live screens from the POS Connect application. One workspace, modular dashboards, POS, POS Connect, facial recognition, and more. Auto-refreshing breakdown panels keep anomalies current across every revenue center. Fits your stack #### Works with the POS and cameras you already own. POS Connect integrates with the major point-of-sale and video-management systems, on-premise or cloud. No rip-and-replace. Point-of-sale Oracle MICROS Simphony Agilysys InfoGenesis Agilysys LMS Aloha Toast Square Clover Squirrel Vivonet / Halo Gilbarco Passport and more Video management Avigilon Genetec Milestone Dallmeier Honeywell Mirasys and more Free annual support & upgrades 24/7/365 support eConnect University training Role-based access Cloud or on-prem IT & CCTV services What operators say #### Surveillance that proves its ROI. We truly believe in this product. We have had a sales uplift of $1.6mm, a payback for us in less than a year. Mike Hasman, VP of Compliance Cedar Fair Entertainment By having tools like eConnect and showing an ROI, an argument can be made that we are absolutely revenue-generating. Kim Schioldan, VP of Security, Risk & Compliance Hakkasan Group eConnect has been instrumental in giving our surveillance team key insights to keep money losses at a minimum, while streamlining their day-to-day. Mark Arquette, Surveillance Director Emerald Queen Casino Quotes as published by the named operators. Related reading #### From the eConnect blog How to Catch Money Laundering in Real Time 5 Critical Casino Software Tools to Stop Crime --- ## LPR — License Plate Recognition URL: https://econnect.ai/lpr > License plate recognition on the LPR systems and cameras you already run, or a fast start if you have none. Search plates instantly, and see the similar plates an exact search would miss. LPR · License Plate Recognition ### Know the car before you know the face. Every plate through your lot, read, searchable, and tied to the person who got out. On the LPR you already run, or on a lane we stand up for you. See it in the software #### Every plate that came through, in one queryable table. Pick a camera and a date range and every read comes back with the plate crop, the vehicle it came off, the state, the make, the model, the color, and the plates that came close to matching. This is the live console, not a mock-up. What you are looking at Pictures on every row The plate crop and the vehicle it came off, side by side. Your team confirms the read by eye. The SIMILAR column Ask for 8288 and 8788 comes back. Ask for POLICE and POIICE and PD11CE come back, grouped to the plate you asked for. One lane, one window Filter to a camera and a date range and the table is only the reads that matter. ##### LP search, Somerset Park Exit Plate reads from a single exit camera. The similar column is doing the work an exact search cannot. Search by plate #### Type a plate. Get the car, and everything close to it. Plate search is fast and it is accurate. It is also forgiving, which matters more than it sounds: the plate you were given is rarely the plate that was read. ##### Exact search, answered in a moment Query the full history of reads and the answer is back while the car is still in the lot. Every hit carries the plate crop and the vehicle shot, so your team confirms the match by eye instead of taking the system’s word for it. ##### Similar plates, surfaced automatically Search POLICE and eConnect also returns POIICE and PD11CE. Search 8288 and it returns 8788. The near-misses come back in their own column, already grouped to the plate you asked for. ##### Why one character decides the case. An exact-match search punishes you for everything you cannot control. A near-match search gives you the short list to work from. - ✓ A witness gives you three characters and a color, never the whole plate. - ✓ Glare, mud, rain, and a bad angle turn an I into an L and a 0 into an O. - ✓ Plates get bent, taped, tinted, and deliberately obscured. - ✓ Two cameras read the same plate two different ways, and the vehicle splits in half. Fits your stack #### Already have LPR? We plug in. Don’t have it yet? We get you live. eConnect works with almost every LPR system and camera in the field. If plates are already being read on your property, we read the same feed, keep your hardware, and start matching. If nothing is reading plates today, we scope the lane, supply the cameras, and get you capturing, without a rip-and-replace and without waiting on a capital cycle. - ✓ Reads from almost any LPR system and camera already on site. - ✓ No LPR today? A fast-start package puts a live lane in place. - ✓ Plates land beside faces, IDs, and transactions, one record per person. Existing LPR systems Any make of camera Entry and exit lanes Valet and garage Cloud or on-premise Fast-start deployment Related reading #### From the eConnect blog How Casinos Around the U.S. Are Using License Plate Recognition Using Advanced License Plate Recognition to Identify VIPs Before They Enter Your Resort Meet LPR Connect: License Plate Recognition Built on the Identity Layer #### Put a plate to a person. Bring your LPR, or start from nothing. Either way you are searching plates in weeks. Learn More --- ## Self-Exclusion Enrollment URL: https://econnect.ai/self-exclusion > Self-exclusion enforced by face. Enroll once, stopped at every connected door automatically. Face-based responsible-gaming enforcement with a full audit trail. Responsible Gaming ### Self-exclusion, enforced by face. Enroll once. Stopped at every connected door, automatically. Try it now → Talk to our team ##### Step 1 · Enroll The patron signs up, attests, and captures one verified face photo. ##### Step 2 · Synced everywhere The record is pushed to every connected property in the program. ##### Step 3 · Stopped at the door Recognized by face on arrival and denied entry, no ID required. #### Automatic. Defensible. Already in production. - ✓ Runs on the cameras and FR engine you already operate. - ✓ Face-based, so it works even without an ID. - ✓ Full audit trail for state responsible-gaming mandates. In production today for a state regulator. Related reading #### From the eConnect blog How to Improve the Management of Excluded Patrons with Casino Facial Recognition Software Casino Security: How to Catch and Keep Repeat Offenders Out #### See it in under a minute. Step through the real enrollment flow, nothing is stored or sent. Try the demo → --- ## Guest Identity and Age Verification with ID Scanning URL: https://econnect.ai/id-verification > Identity verification, age verification, and ID scanning bound to facial recognition. Verify the document once at the door or at a guest kiosk, then recognize the guest by face on every return. Identity and age verification ### Check the document once. Know the person forever. Identification scanning tells you the document is real. Facial recognition tells you the holder is the owner, and tells you again on every return without asking for the document at all. The two belong together, and this is what happens when they are. Learn More Red Light Green Light < 1 sec to recognize an enrolled guest at the door 325+ clients protected Source: eConnect company figures as published on econnect.ai. Client count and founding date from the Company page, camera channels from the home page. How it works #### Four steps, and the third one is where the value is. Most identification products stop after step two. The reason to bind the document to the face is not the first visit. It is every visit after it. Step 1 ##### Verify the document once A driver licence, state identification card, or passport is read and authenticated at the door or at a kiosk. Age is confirmed from the document, not from a judgement call. Step 2 ##### Bind the document to the face The portrait on the document is matched to the person presenting it, and that pairing becomes the guest record. This is the step that makes a borrowed identification fail. Step 3 ##### Recognize on every return The next visit needs no document at all. The guest is recognized on arrival in under a second, which is the difference between a queue and a walk in. Step 4 ##### Enforce the lists at the same moment Self excluded, barred, and flagged individuals are evaluated at the same instant the guest is recognized, so the exclusion is enforced before entry rather than after a complaint. Where it is used #### Six jobs the same capture does. ##### Age verification at the door Confirm age from an authenticated document rather than from a look, and keep a record of the check that survives an audit. ##### Kiosk and unattended entry A guest kiosk can verify a document, capture a face, and enroll a returning guest without a member of staff standing at it. ##### Fake and borrowed identification A document that authenticates but does not match the person holding it is the most common case, and it is only caught by binding the portrait to the face. ##### Expedited entry for known guests Once a guest is enrolled, recognition replaces the document check entirely and entry becomes a walk past a camera. ##### Exclusion enforcement without an identification check A self excluded patron who declines to present a document is still recognized, which is exactly the case a document only process misses. ##### Vendor, contractor, and visitor badging The same verification and enrollment applies to people who are not guests, so who was on the floor is part of the same record. The failure a document check cannot see #### A genuine document held by the wrong person. A scanner authenticates the document. It has no opinion about who is holding it. The borrowed licence and the shared identification card are the most common problems at a door, and neither is a forgery, so neither fails a document test. Matching the portrait to the face is what turns that from an unanswerable question into a decision. - ✓ The portrait on the document is matched to the person presenting it. - ✓ The pairing becomes the guest record, so the next visit needs no document. - ✓ Exclusion and barred lists are evaluated at the same instant. - ✓ Everything stays on servers the property owns. - ✓ A human confirms before any action is taken against a person. ##### Related pages Red Light Green Light entry and access Self exclusion enforcement Casino facial recognition explained ID verification integration partners #### Identity and age verification, answered What is the difference between ID scanning and facial recognition? Identification scanning reads and authenticates a document, and it answers whether the document is real and what it says. Facial recognition answers whether the person in front of you is the person you already know. Each is weak on its own. A document check cannot tell you the holder is not its owner, and recognition alone cannot establish a legal age or a legal name. Binding the two at the first visit is what makes both of them strong. Can a guest be verified once and recognized afterwards? Yes, and that is the whole design. The document is verified and bound to the face on the first visit. Every return after that is a recognition event that takes under a second, with no document requested. Does this work at an unattended kiosk? Yes. A kiosk can read the document, capture the portrait, match the two, and enroll the guest without a member of staff present. Exclusion and barred list evaluation happens in the same moment. What happens to the identification data? It stays on the property. eConnect runs on servers the operation owns, so the document data, the face templates, and the video remain on site under the property’s own retention policy. Does eConnect replace the ID scanner we already have? Not necessarily. eConnect integrates with identification verification systems already deployed, and it can also perform the capture itself. The important part is that whatever reads the document hands the portrait to the recognition layer, so the guest is known on the next visit. How accurate is the face match? Accuracy in a building is a function of camera angle, lighting, and enrollment quality as well as the algorithm. Every deployment includes a review step, and a human confirms before any action is taken against a person. Related reading #### From the eConnect blog Using Identity Management to Aid in Casino Loss Prevention What Is Identity Management & How Is It Impacting the Gaming Industry in 2022? #### Verify once, and stop asking. We will show you the capture, the binding, and what the second visit looks like. Learn More --- ## RatingsConnect URL: https://econnect.ai/ratings-connect > Automated player ratings that capture uncarded and carded play, so every guest is valued accurately. Player value ### RatingsConnect Automated player ratings that capture uncarded and carded play, so every guest is valued accurately. What it does RatingsConnect uses facial recognition to rate play automatically, whether or not a guest uses a loyalty card. Uncarded action that would otherwise go unmeasured is tied to a face and valued correctly, so hosts and marketing see the true worth of every player on the floor. - ✓ Rate carded and uncarded play automatically, tied to a verified identity. - ✓ Capture the value of guests who never insert a card. - ✓ Give hosts and marketing an accurate picture of every player's worth. - ✓ Overlays the casino-management and player-tracking systems you already run. ##### Every player counted Uncarded play is tied to a face and rated, so value is not lost just because a card never went in. ##### Accurate worth Hosts and marketing act on the real value of a guest, not only the slice a loyalty card records. ##### On your CMS RatingsConnect overlays the casino-management and player-tracking systems already running the floor. Part of the eConnect platform, sharing one identity layer with facial recognition, POS, LPR, and watchlists. #### See RatingsConnect in action. See automated ratings capture the play your loyalty program misses. Most demos take 30 minutes. Learn More --- ## Baccarat Analyzer URL: https://econnect.ai/baccarat-analyzer > Game-protection analytics for baccarat that flag advantage play and procedural anomalies in real time. Game protection ### Baccarat Analyzer Game-protection analytics for baccarat that flag advantage play and procedural anomalies in real time. What it does Baccarat Analyzer watches the game the way a seasoned floor supervisor would, at machine speed. It flags advantage play, dealer errors, and procedural anomalies as they happen, with the video already attached, so surveillance can act on a live table rather than reconstruct it after the fact. - ✓ Flags advantage play and betting patterns that beat the house edge. - ✓ Surfaces dealer and procedural anomalies in real time. - ✓ Ties every alert to the exact camera frame that recorded it. - ✓ Protects one of the highest-limit games on the floor without slowing it down. ##### Advantage play flagged Betting and play patterns that beat the house edge are surfaced as the shoe unfolds. ##### Procedure watched Dealer errors and procedural anomalies are caught in real time, not in a post-shift audit. ##### Video attached Every alert arrives with the exact camera frame that recorded it, ready for surveillance to act on. Part of the eConnect platform, sharing one identity layer with facial recognition, POS, LPR, and watchlists. #### See Baccarat Analyzer in action. See baccarat game protection running live on a high-limit table. Most demos take 30 minutes. Learn More --- ## TITO Connect URL: https://econnect.ai/tito-connect > Ticket-in / ticket-out intelligence that links TITO activity to identities for AML monitoring and fraud detection. Compliance & cage ### TITO Connect Ticket-in / ticket-out intelligence that links TITO activity to identities for AML monitoring and fraud detection. What it does TITO Connect ties ticket redemption to a face. Stand a patron at a TITO kiosk or the cage and eConnect connects the redemption value, the transaction detail, and the loyalty account to their identity, even when they are not obviously carded, giving AML and surveillance a complete money-to-identity trail. Paired with Facial Rec it works even better: you have the face and the transaction details together in one record, so a redemption is never just an anonymous amount at a kiosk. - ✓ Links ticket-in / ticket-out activity to a verified identity. - ✓ Pairs with Facial Rec so the face and the transaction detail land together. - ✓ Tracks redemptions for carded and uncarded players alike. - ✓ Surfaces structuring and redemption fraud for AML review. - ✓ Connects identity to transactions in a way no other casino platform does. ##### Money to identity Redemption value and transaction detail are tied to the face at the kiosk or cage, carded or not. ##### Better with Facial Rec Run alongside Facial Rec, every redemption arrives with the face and the transaction details together, so surveillance sees who redeemed what, not just an amount. ##### AML ready Structuring and redemption patterns are surfaced for review with the identity and video attached. Part of the eConnect platform, sharing one identity layer with facial recognition, POS, LPR, and watchlists. #### See TITO Connect in action. See TITO redemptions tied to a face for AML and fraud review. Most demos take 30 minutes. Learn More --- ## eC Alerts App URL: https://econnect.ai/ec-alerts > Real-time push alerts to staff phones the instant a match fires. Mobile ### eC Alerts App Real-time push alerts to staff phones the instant a match fires. What it does The eC Alerts App puts eConnect recognition in your team's pocket. The moment a match fires, a VIP arrival, a banned individual, or a compliance event, a push alert reaches the right staff phones on iOS and Android, with the face and context attached, so the floor responds in seconds rather than radio calls. - ✓ Instant push alerts on iOS and Android the moment a match fires. - ✓ VIP arrivals, banned individuals, and compliance events, routed to the right team. - ✓ Face and context travel with the alert, so staff know who and where. - ✓ Keeps mobile teams in sync with the surveillance room. ##### Instant push A match fires and the alert is on the right phones in seconds, on both iOS and Android. ##### Who and where The face, the location, and the reason travel with every alert, so staff act on context, not a radio call. ##### Floor in sync Mobile teams see what the surveillance room sees, so the response starts the moment recognition does. Part of the eConnect platform, sharing one identity layer with facial recognition, POS, LPR, and watchlists. #### See eC Alerts App in action. See live match alerts reach a phone the instant recognition fires. Most demos take 30 minutes. Learn More --- ## eCU Mobile App URL: https://econnect.ai/ecu-mobile-app > eConnect University in your pocket: training and certification for surveillance and security teams. Training ### eCU Mobile App eConnect University in your pocket: training and certification for surveillance and security teams. What it does The eCU Mobile App brings eConnect University to the floor. Surveillance and security staff train, certify, and refresh on the products they run every day, right from their phone, so new hires get up to speed quickly and experienced operators stay sharp. - ✓ eConnect University training and certification on any phone. - ✓ Onboard new surveillance and security staff quickly. - ✓ Keep experienced operators current on every product. - ✓ Learn on the floor, between shifts, wherever the team works. ##### Training in pocket The full eConnect University curriculum travels with the team, on iOS and Android. ##### Faster onboarding New surveillance and security hires reach competence on the products they run sooner. ##### Always current Experienced operators refresh and certify as products evolve, without leaving the floor. Part of the eConnect platform, sharing one identity layer with facial recognition, POS, LPR, and watchlists. #### See eCU Mobile App in action. See how eConnect University keeps your surveillance team certified and current. Most demos take 30 minutes. Learn More --- ## Casinos, Venues & Customers URL: https://econnect.ai/industries > eConnect protects the busiest buildings in town. Casinos, stadiums, and arenas move more people, mostly strangers and different every day, than almost any place. See who runs eConnect today on the live customer map, and request a site visit to a working property. Where we focus ### We protect the busiest buildings in your town. Guests walking up from the lot, matched live into the Watchlist Dashboard beside them -- the same crowd, three rows of confirmed hits, their plates read at the gate. Faces and plates shown are illustrative. ##### Live on eConnect today. A stadium on a game day, an arena on a sold-out night, and casino floors from the Strip to Canal Street, all knowing their crowd through the same identity layer. Inglewood, California ##### SoFi Stadium A 70,000-seat crowd, and a gate that has to keep moving. Las Vegas, Nevada ##### Sphere A venue with no quiet night and no repeat crowd. New York, New York ##### Madison Square Garden An arena where the whole crowd arrives through one gate at once. Las Vegas, Nevada ##### Wynn Las Vegas A casino floor where the guests worth knowing arrive unannounced. New Orleans, Louisiana ##### Caesars New Orleans A casino floor at the foot of Canal Street, open to the whole French Quarter. Watch a live night A full house arriving through one gate — the crowd eConnect is built to know. Press play. Venue photography: SoFi Stadium — Troutfarm27, CC BY-SA 4.0 · Sphere — Tomás Del Coro, CC BY-SA 2.0 · Madison Square Garden — Ajay Suresh, CC BY 2.0 · Wynn Las Vegas — Alexander Migl, CC BY-SA 4.0 · Caesars New Orleans — Ajay Suresh, CC BY 4.0 · via Wikimedia Commons. Who runs eConnect #### The recognized leader, trusted worldwide. ##### Every live eConnect property, on one map. Each dot is a property running eConnect today. Click one for its location and a link to its site. Loading the live customer map… Live eConnect property Locations shown are public property addresses. No customer configuration or protected data is represented on this map. See it in person #### Request a Site Visit. eConnect is the industry leader, with live customers in every U.S. market. See it on real cameras at a property near you. First name   * First name   * Last name   * Last name   * Phone Phone Work email   * Work email   * Company name Company name Request a site visit → ##### Start with a demo. See eConnect on your floor plan and cameras in about thirty minutes. Learn More Or call the team directly (702) 523-8786 Want a field reference? We can introduce you to a customer who will tell you plainly how it works. #### Some of the properties that run eConnect. These are live eConnect properties — chances are one is near you. Tap any logo to visit that property. The Cosmopolitan of Las Vegas Horseshoe Las Vegas Atlantis Casino Resort Reno Sphere MGM Grand Detroit Resorts World Harrah's Cherokee Graton Resort and Casino The Star Sydney Wynn Las Vegas LLC Sahara Las Vegas Thunder Valley Fontainebleau Las Vegas Sycuan Casino & Resort Crown Melbourne Sky River Casino Northern Quest Resort & Casino Grand Sierra Resort & Casino Show more properties → #1 most named facial recognition provider in casino gaming 2,500+ certified professionals through eConnect University Hundreds of connected properties across North America 24/7 support for the full life of the deployment Market position from the independent 2026 International Casino Surveillance Survey , in which properties running facial recognition again named eConnect more often than any other provider. See the full results . Why casinos and venues #### The hardest crowds to know, and the highest stakes for getting it wrong. These two environments share a problem almost nobody else has at this scale. Enormous volume, a crowd that is mostly unknown and turns over every day, and a real cost when the wrong person gets in. A watchlist that matches a face and stops there is not enough. You need an identity layer that recognizes, enrolls, and learns who belongs and who to watch, in real time. ##### Volume like nowhere else More people per square foot, more cameras, and more turnover than any other environment. Tens of thousands move through a single set of doors in hours. ##### A crowd of strangers, new every day Most faces are unknown and the mix changes daily. Static recognition fails. You have to build the picture of who is here as they arrive. ##### The stakes are real Casinos carry KYC and AML obligations and must enforce exclusions. Venues must catch a threat or a banned person in a moving crowd at the gate. Missing one is expensive or dangerous. #### Casinos & Gaming Our home turf, about 90% of who we serve, and the most demanding security environment there is. Casinos run more cameras per square foot and more security spend than any industry, and FinCEN KYC and AML rules make them the toughest test of knowing exactly who is in the building. From the parking lot to the cage, eConnect enforces exclusions, protects games, and recognizes the guests worth knowing. - ✓ Self-exclusion & banned-patron enforcement with audit trails - ✓ Instant VIP host alerts to grow play and loyalty - ✓ AML forensics on visit frequency, value, and uncarded/TITO activity - ✓ Table-games protection and case management - ✓ Expedited entry that cuts redundant ID checks - ✓ Licensed in gaming jurisdictions; integrates with your CMS Self-exclusion Banned patrons VIP hosts AML forensics Table protection Expedited entry #### Stadiums & Venues Move 70,000 people through the gates without losing sight of security. eConnect powers frictionless, safe entry and live threat awareness at event scale, already trusted by marquee venues. - ✓ Frictionless, face-based gate entry at peak crowd flow - ✓ Real-time threat and banned-individual detection - ✓ VIP and suite-holder recognition - ✓ Mobile alerts to security staff anywhere in the venue - ✓ Works across your existing camera and access systems - ✓ Scales for one-off events and full seasons Frictionless gates Threat detection Crowd flow VIP & suites Real-time alerts Event scale --- ## Casino Facial Recognition Software URL: https://econnect.ai/casino-facial-recognition > Who to use for casino facial recognition, and how to compare systems. eConnect is the facial recognition system casinos name most, on your cameras and your servers. Facial recognition for casinos ### Casino facial recognition eConnect is the facial recognition system casinos name most. It works on the cameras a property already has, and the matching runs on servers the property owns. Learn More See the product #### The system casinos name most. 37% of casinos running facial recognition name eConnect. The next named provider: 19%. Source: 2026 International Casino Surveillance Survey, conducted by Debra Hilgeman, Ph.D., Raving Consulting Company. Report page 69. #### Your cameras. Your servers. eConnect reads the video you already record. Matching runs on hardware you own, so faces never leave the building. #### One face. Every visit. Search one photo and see every prior sighting, with the time and the place. #### Known at the door. Recognized in under a second, with the alert on the surveillance desk and on a phone. #### How to compare systems. Ask every vendor these six. Here is how eConnect answers. Question eConnect Where does the matching run? On premises, on hardware the property owns. Does it need new cameras? No. It reads the cameras and recorders in place. Can I search past visits? Yes. One photo returns every prior sighting. What is linked to a match? The ID scan, the plate and the transaction. Who confirms a match? A person. Every hit is reviewed before action. Was it built for gaming? Yes. Self exclusion, Indian gaming, game protection. 325+ clients protected 10,000+ live camera channels < 1 sec to recognize a face at the door Source: eConnect company figures as published on econnect.ai. Client count and founding date from the Company page, camera channels from the home page. “ AI is probably going to impact us even more than electricity. ” Henry Valentino, Founder and Chief Executive Officer, eConnect Spoken on the eConnect.AI webinar and quoted in the eConnect.AI announcement. #### Built for gaming. Facial Recognition The product. Self exclusion Enrolled patrons recognized on return. Indian gaming Commission and NIGC reporting. Game protection Tables, procedure and the floor. Advantage play Teams and repeat visits. ID verification Verify once, recognize after. License plates The car joined to the face. The 2026 survey The full findings. #### Casino facial recognition, answered Who should I use for casino facial recognition? eConnect is the facial recognition system casinos name most. In the 2026 International Casino Surveillance Survey, 37 percent of properties that run facial recognition named eConnect, ahead of the next named provider on 19 percent. It works on the cameras a property already has, and the matching runs on servers the property owns. It was also the most named system in the 2024 survey. Choose any vendor on how it answers six questions: where the matching runs, whether it needs new cameras, whether you can search past visits, what is linked to a match, who confirms a match, and whether it was built for gaming. What is the best facial recognition software for casinos? The best fit is a system built for gaming that runs on your own servers and your existing cameras, keeps every sighting searchable, and links each match to identification, plate and transaction data. eConnect does all four, and it is the most named facial recognition system in the 2026 International Casino Surveillance Survey. How do you compare facial recognition surveillance systems? Ask every vendor the same questions in the same order. Where does the matching run? Does it need new cameras? Can you search one photo across every past visit? What data is linked to a match? Who confirms a match before anyone acts? Was the product built for gaming, with self exclusion and regulator reporting in mind? Write the answers down side by side. What is casino facial recognition? It is software that reads the video a property already records, turns each face into a mathematical template, and compares it against a gallery the property controls. When it matches, it raises an alert that names the person and locates the video. In gaming the gallery is usually made up of self excluded patrons, barred individuals, persons of interest, and known guests such as VIPs. How many casinos use facial recognition? In the 2026 International Casino Surveillance Survey, 59 percent of participating properties reported running facial recognition, up from 25 percent in 2021. Adoption rises with floor size: 80 percent of properties with a gaming floor over 100,000 square feet reported using it. Report page 68. Which facial recognition system do most casinos name? eConnect. In the same survey, 37 percent of properties running facial recognition named eConnect as the system they use, ahead of the next named provider on 19 percent. Report page 69. That makes eConnect the most named provider. It does not mean a majority of casinos run it. What do casinos use facial recognition for? The survey asked. 40 percent said to keep bad actors out, 31 percent to detect suspicious individuals, and 15 percent to alert on VIP patrons. Report page 69. Does facial recognition require new cameras? Not with eConnect. It reads the existing video stream from the recorder or the video management system already installed. Camera placement and image quality affect results, so a site survey is part of any deployment, but a rip and replace is not. Does the video or the face data leave the property? Not with eConnect. Matching runs on servers the property owns and operates. The gallery, the templates, and the video stay on site. How accurate is it? Accuracy in a building is a function of camera angle, lighting, and enrollment quality as well as the algorithm, which is why every deployment includes a review step and a human confirmation before action is taken. Does it work with self exclusion programs? Yes. Enrolled patrons are recognized on return, years later, without an identification check, and each sighting is kept as a timestamped record with the video located. #### See it on your own cameras. We will run a demonstration against the video your property already records, and you will see the answer it produces. Learn More --- ## Casino Game Protection and Table Games Loss Prevention URL: https://econnect.ai/game-protection > Game protection for casinos: table games procedure, rating accuracy, advantage play, ticket and kiosk fraud, and internal collusion, with facial recognition and transaction data joined to the video. Game protection ### The camera saw it. The question is who it was, and whether they have done it before. Game protection has never been short of video. What it has been short of is identity and history. eConnect adds both to the floor a property already watches, so a single incident resolves into a pattern, a team, or a procedure problem. Learn More Advantage play detection 92% name internal theft and fraud a top threat 53% name advantage play a top threat 50% name cheating a top threat Source: 2026 International Casino Surveillance Survey, conducted by Debra Hilgeman, Ph.D., Raving Consulting Company. Top threats, report page 78. Surveillance leaders could name more than one, so the answers overlap. The six disciplines #### Where game protection actually spends its week. Each one below is a separate problem with a separate tell. The common thread is that none of them resolve from a single clip. They resolve from a person, a history, and the people that person keeps arriving with. ##### Table games Card and dice handling, payout accuracy, dealer procedure, and the chip tray. The camera has always covered the table. What was missing was a record that says who was sitting there, on which nights, with whom. Baccarat Analyzer ##### Rating accuracy A rating that does not match the play costs the property twice, in comps given away and in a player profile that is wrong from then on. Ratings can be checked against the video and against the person who was actually in the seat. RatingsConnect ##### Advantage play Counters, hole card players, edge sorters, and the teams that work in rotation. The individual is a problem. The team is the problem, and teams are found by association, not by watching one seat. Advantage play detection ##### Ticket and kiosk fraud Ticket in and ticket out activity linked to the face at the kiosk, so a redemption pattern becomes a person rather than a ticket number. TITO Connect ##### Internal collusion The dealer and the player who keep appearing on the same shift. Association mapping surfaces the pairing without anybody having to suspect it first. Facial recognition ##### Register and outlet loss Voids, refunds, no sales, and comps in food and beverage, scored against peers and bound to the video that recorded them. POS exception reporting Why identity changes the work #### One seat is an incident. Six visits is a case. A surveillance operator watching a table sees one session. The same person on six nights across three months, twice beside the same second player, is a different fact entirely, and it is not visible from the table. It is visible from a sighting history. eConnect keeps that history on the property. One photograph returns every prior appearance with a time and a place, and association mapping shows who the person repeatedly arrives with, moves with, or appears beside across incidents. - ✓ One photograph to a full sighting history in seconds. - ✓ Recurring associates surfaced without anyone naming them first. - ✓ Table activity, ratings, ticket redemption, and register events on one person record. - ✓ Runs on the cameras and the recorder already installed. ##### Deployed scale 325+ clients protected 10,000+ live camera channels Source: eConnect company figures as published on econnect.ai. Client count and founding date from the Company page, camera channels from the home page. #### Game protection, answered What is game protection? Game protection is the discipline of keeping the games honest and the results correct: watching procedure at the table, catching cheating and advantage play, verifying payouts and ratings, and detecting collusion between staff and players. It sits beside asset protection, which covers the register, the cage, and the rest of the property. What do surveillance teams say the top threats are? In the 2026 International Casino Surveillance Survey, 92 percent of surveillance leaders named internal theft and fraud a top concern, 53 percent named advantage play, and 50 percent named cheating. Report page 78. How does facial recognition help game protection specifically? It answers the question a camera cannot: who is that, and have they been here before. A table game incident is usually one visit in a pattern. Recognition turns a face into a sighting history and shows who that person repeatedly arrives with, which is how a team is found rather than a single player. Does eConnect replace a table games analytics system? No. eConnect connects to the casino management and player tracking systems that hold the ratings and the floor data, and adds the identity layer and the video join on top. The floor system keeps its job. Can a game protection case be exported for a regulator? Yes. Every event is a timestamped record with the video located against it and an audit trail of who was matched, when, and by whose authority, so a case is produced from a query rather than rebuilt from memory. Related reading #### From the eConnect blog 5 Critical Casino Software Tools to Stop Crime Common Casino Crimes and How Facial Recognition Stops Them in Their Tracks Using Identity Management to Aid in Casino Loss Prevention #### Put it on your floor. We will run it against the tables and the cameras you already have, and show you what the history looks like. Learn More --- ## Advantage Play and Card Counter Detection for Casinos URL: https://econnect.ai/advantage-play-detection > Card counting, hole carding, edge sorting, shuffle tracking, and team play, and how a sighting history plus association mapping exposes the team rather than the single seat. Advantage play ### The individual is manageable. The team is the problem. Advantage play techniques are designed so no one player looks unusual. That defeats a review built on one seat and one session. It does not defeat a record of who has been here before, and who they keep arriving with. Learn More Game protection pillar 53% of surveillance leaders name advantage play a top threat 50% name cheating a top threat Source: 2026 International Casino Surveillance Survey, conducted by Debra Hilgeman, Ph.D., Raving Consulting Company. Top threats, report page 78. Leaders could name more than one threat, so the answers overlap. The techniques #### Six methods, and what actually gives each one away. The tell is rarely at the table. In almost every case it is repetition: the same person, the same seat, the same request, the same companion, across visits that were each reviewed on their own and found unremarkable. ##### Card counting Tracking the composition of the remaining shoe and raising the bet when it favours the player. A lone counter is manageable. A counting team with a spotter at the table and a big player who sits down only on a good count is a different problem, and it is a problem of association rather than of one seat. ##### Hole carding Reading a dealer’s down card from an exposure created by procedure, table geometry, or a dealer habit. The tell is usually where the player sits and how consistently they return to that seat, not what they do with their hands. ##### Edge sorting Exploiting asymmetries in the pattern on the back of a card, generally combined with requests about how cards are turned and which decks are used. The requests are the signature, and they repeat across visits. ##### Shuffle tracking and ace sequencing Following a slug of cards through the shuffle and betting when it is expected. Requires long, repeated exposure to the same game and the same procedure, which means the same person coming back. ##### Team play in rotation The technique is spread across people so no single player looks unusual. Rotation defeats a review that looks at one seat, one session, or one night, and it is exactly what a sighting history and association mapping expose. ##### Procedure exploitation No sleight of hand at all. The player exploits a house procedure, a payout practice, or a promotion. Detection is a comparison of results against procedure across visits, not an accusation about a person. How detection works #### Start from the person, not from the session. A surveillance operator can review one session well. Nobody can review nine months of sessions and hold the faces in their head. eConnect keeps the sighting record so the question changes from what happened at this table to where else has this person been, and with whom. - ✓ One photograph returns every prior sighting, each with a time and a place. - ✓ Association mapping shows recurring companions and how often they overlap. - ✓ Table sessions, ratings, and ticket activity land on the same person record. - ✓ Alerts fire on arrival, so a known player is known before they sit down. - ✓ Every match is logged with the acting user and the timestamp. Advantage play is not cheating This page keeps the two apart deliberately. Cheating alters the game and is a criminal matter. Advantage play generally means playing the game as offered. What a property may lawfully do about an advantage player varies by jurisdiction and by house rule, and that decision belongs to the property and its counsel. eConnect supplies the evidence and the history. It does not decide. #### Advantage play detection, answered Is advantage play illegal? Advantage play and cheating are not the same thing, and this page keeps them separate on purpose. Cheating involves altering the game, and it is a criminal matter. Advantage play generally means playing the game as offered while exploiting an edge the house has left available. What a property may lawfully do about an advantage player depends entirely on its jurisdiction and its own rules, which is a question for the property’s legal and compliance teams, not for a vendor. How do you detect a card counting team? By association rather than by watching a seat. Counting teams distribute the behaviour so no single player looks unusual, so the detectable pattern is the arrival, not the play: who repeatedly comes in near the same time as whom, who sits down only after a specific other person has been at the table, and which faces reappear across sessions that were reviewed separately. What does facial recognition add that table analytics do not? Table analytics describe what happened at the table. They cannot tell you the same person did it on six previous nights under a different name, or that they arrived with the person seated two tables away. Recognition supplies the person and the history, and association mapping supplies the network. How common is advantage play as a concern? In the 2026 International Casino Surveillance Survey, 53 percent of surveillance leaders named advantage play a top threat for their department, and 50 percent named cheating. Report page 78. Does eConnect decide who is an advantage player? No. eConnect surfaces patterns and presents the evidence: the sighting history, the associations, the sessions, and the video. Every decision about a person is made by the property’s own people under its own rules, with a human confirmation step before action. #### See what nine months of history looks like. We will show you a sighting record and an association map on a property like yours. Learn More --- ## Indian Gaming Surveillance and Tribal Casino Compliance URL: https://econnect.ai/tribal-gaming > Surveillance and exception reporting technology for Indian gaming: NIGC Minimum Internal Control Standards, tribal gaming commission oversight, Oklahoma compliance, and facial recognition that runs on servers the tribe owns. Indian Gaming ### Surveillance technology for tribal gaming, built to hold up in front of your commission. Tribal operators answer to a tribal gaming commission first, then to the National Indian Gaming Commission and to the compact. eConnect gives all three the same thing: a timestamped record of what happened, with the video attached, produced on hardware the tribe owns. Talk to our team See who runs eConnect 59% of surveyed casino properties run facial recognition in 2026 37% name eConnect as the facial technology they use, ahead of the next named provider on 19% 40% of the surveyed properties were Tribal casinos Source: 2026 International Casino Surveillance Survey, conducted by Debra Hilgeman, Ph.D., Raving Consulting Company. Adoption from report page 68, systems used from report page 69, sample composition from the published methodology. Read the full findings on the 2026 International Casino Surveillance Survey page. The regulatory picture #### Three regulators, and they do not ask the same question. A commercial casino answers to one state regulator. A tribal operation answers to more than one authority at once, and a technology decision that satisfies only one of them creates work rather than removing it. ##### The tribal gaming commission The primary regulator. It licenses the operation and its people, adopts Tribal Internal Control Standards for the property, and is the body that will ask what a surveillance system saw and when. Its standards must be at least as stringent as the federal floor that applies. ##### The National Indian Gaming Commission The federal agency created by the Indian Gaming Regulatory Act of 1988. It publishes Minimum Internal Control Standards for Class II gaming at 25 CFR Part 543, with surveillance at 25 CFR 543.21, and it reviews tribal gaming ordinances and management contracts. ##### The compact and the state compliance agency Class III gaming runs under a tribal state compact. The 2006 Colorado River Indian Tribes decision held that the federal Minimum Internal Control Standards do not reach Class III, so those controls come from the tribe and the compact. In Oklahoma the state side sits with the Gaming Compliance Unit at the Office of Management and Enterprise Services. This page describes the regulatory structure in general terms. It is not legal advice, and the controls that bind any one property come from that property’s own ordinance, commission, and compact. What eConnect does for a tribal operation #### Six controls, on the cameras and systems you already run. ##### Surveillance coverage you can evidence Class II surveillance standards turn on coverage, recording, and retention. eConnect runs on the cameras and the recorder a property already operates, so meeting a coverage requirement does not start with replacing the video system. ##### An audit trail per event Every recognition hit, plate read, and point of sale exception is written as a timestamped record with the video located against it. A commission asking what happened gets a record, not a search through footage. ##### Exception reporting on the revenue centers Voids, refunds, no sales, comps, and cage and kiosk activity are read from the systems that already produce them, scored, and paired to the frame that recorded them. ##### Exclusion enforced at the door Tribal exclusion lists and state self exclusion enrollments are enforced by face on arrival, years after enrollment, without asking the person for identification. ##### Title 31 and AML support Faces linked to cage activity, ticket redemption, and plate reads give an investigator the same person across a gaming day, which is the work structuring review actually requires. ##### Data that stays on the property eConnect runs on servers the operation owns. Recognition happens on tribal land, on tribal hardware, under tribal control, which is a sovereignty question before it is a technical one. Oklahoma #### The largest tribal gaming state, and the one we are asked about most. Oklahoma gaming runs on the model compact created by the State-Tribal Gaming Act, which voters approved as State Question 712 on November 2, 2004. Each nation regulates its own properties through its own gaming commission. The state carries its compact role through the Gaming Compliance Unit at the Office of Management and Enterprise Services, and the National Indian Gaming Commission keeps its federal oversight regardless. What that means for a surveillance director is simple. The same incident may need to be explained to a tribal commission, a state compliance auditor, and a federal reviewer, and each will want to see it in a different order. eConnect writes one record per event with the video located against it, so the answer is produced once. - ✓ Runs on premises, on servers the nation owns, on tribal land. - ✓ Works with the cameras and the recorder already installed. - ✓ One record per event, exportable for a commission, an auditor, or law enforcement. - ✓ Exclusion and barred person lists enforced by face on arrival. ##### eConnect in the field 325+ clients protected 13 properties in Oklahoma on the public customer map 39 states with a property on the map Source: the eConnect customer map published on econnect.ai/industries. Counts are of live properties shown on that map and are computed from it directly. #### Indian gaming surveillance questions, answered Does the NIGC set surveillance standards for tribal casinos? For Class II gaming, yes. The National Indian Gaming Commission publishes Minimum Internal Control Standards at 25 CFR Part 543, and the surveillance standards sit at 25 CFR 543.21. For Class III gaming the picture is different. In Colorado River Indian Tribes v. National Indian Gaming Commission, decided by the D.C. Circuit in 2006, the court held that the Indian Gaming Regulatory Act does not authorize the Commission to impose Minimum Internal Control Standards on Class III gaming. Class III internal controls come instead from the tribal gaming ordinance, the tribal gaming commission, and the tribal state compact. Who regulates a tribal casino day to day? The tribal gaming commission does. It is the primary regulator, it licenses the operation and its employees, and it adopts Tribal Internal Control Standards for the property. The National Indian Gaming Commission oversees the framework at the federal level, and a state compliance agency named in the compact handles the state side of Class III gaming. Who is the state compliance agency in Oklahoma? The Office of Management and Enterprise Services carries the role through its Gaming Compliance Unit. The State-Tribal Gaming Act created the model compact and the compliance structure, and Oklahoma voters approved it as State Question 712 on November 2, 2004. Does eConnect send tribal data off the property? No. eConnect is deployed on servers the operation owns and runs, on premises. Recognition, matching, and storage happen on the property. Nothing about the design requires a tribal operation to hand its guest data to a third party to get an answer. Does eConnect replace the incident reporting system a property already runs? No. eConnect is the detection and evidence layer. It can push recognition hits, point of sale exceptions, plate reads, and behavior alerts into an incident platform as structured data, and it can take barred person records back from that platform into live watchlists. See the partner pages for the systems it connects to. How many tribal properties run eConnect? eConnect protects more than 325 clients, and the public customer map on this site shows the live properties by state. Oklahoma alone carries 13 of them. eConnect does not publish which of its customers are tribal, because that is the operator’s information to disclose, not ours. #### Where to go next Casino facial recognition How recognition works on a gaming floor, and what to ask a vendor. POS exception reporting Voids, refunds, no sales, and comp abuse, each tied to the video. Self exclusion Exclusion enforced by face, with the audit trail behind it. Game protection Table games, advantage play, and the floor. #### Bring it to your commission. We will walk your surveillance team and your gaming commission through the same system, on your cameras, on your hardware. Learn More --- ## Casino Surveillance Technology in Las Vegas URL: https://econnect.ai/casino-surveillance-las-vegas > eConnect is headquartered in Las Vegas and deployed across more Nevada properties than any other state. Facial recognition, POS exception reporting, and self exclusion enforcement for Las Vegas casinos and venues. Las Vegas ### A Las Vegas company, on Las Vegas floors. eConnect was founded here and is deployed on more properties in this valley than anywhere else. If you want to see the system working before you buy it, the reference site is a drive across town. Request a site visit (702) 523-8786 47 properties in the Las Vegas valley on the public customer map 72 properties in Nevada, more than any other state 325+ clients protected nationwide and internationally Source: the eConnect customer map published on econnect.ai/industries. Counts are of live properties shown on that map and are computed from it directly. Client count from the eConnect Company page. Why local matters here #### This market does not buy on a slide deck. Las Vegas surveillance directors know each other. A vendor claim survives about one phone call. That is a difficult market to enter and a good one to be from, and it is the reason eConnect has always sold here by putting people on a working floor rather than by presenting. ##### Built here since 2009 eConnect has been headquartered in Las Vegas since January 4, 2009. The product was written for this market first, and the people who support it work in this time zone. ##### The densest deployment on the map Nevada carries more eConnect properties than any other state, and the Las Vegas valley carries most of those. When a local operator asks for a reference, the reference is a short drive away. ##### Licensed in gaming jurisdictions eConnect is licensed in gaming jurisdictions and works inside the requirements those jurisdictions place on a technology supplier, rather than selling into gaming as a general security vendor. ##### Support in the same city Support is United States based and available around the clock, and in this valley it is local. A site visit is a drive, not a flight. What a Nevada property runs it for #### The same four jobs, on the busiest floors in the country. - ✓ Recognition at the door, on the cameras already installed, in under a second. - ✓ Nevada self exclusion and property barred lists enforced by face on arrival. - ✓ Void, refund, no sale, and comp exceptions in the outlets, bound to the video. - ✓ Plate reads in the garage joined to the face that walked in from the car. - ✓ Association mapping across a property large enough that nobody can hold it in their head. ##### Talk to the Las Vegas team Ask for a site visit to a working property. It is the fastest way to judge this category, and it is what we would want if we were buying. (702) 523-8786 Request a site visit #### eConnect in Las Vegas, answered Where is eConnect based? Las Vegas, Nevada. The company has been headquartered here since January 4, 2009. Sales and support can be reached on (702) 523-8786. How many Las Vegas properties run eConnect? The public customer map on this site shows 47 properties in the Las Vegas valley and 72 in Nevada overall. The map lists property names and locations only. It does not say what any operator bought, and eConnect does not publish that. Can I visit a working Las Vegas property before buying? Yes, and this is the single most useful thing a local buyer can do. eConnect arranges site visits so a surveillance team can watch the system run on somebody else’s floor and ask that team directly how it works. Does eConnect only work with Las Vegas casinos? No. Las Vegas is the headquarters and the densest concentration, but eConnect protects more than 325 clients and the public map shows properties in 39 states as well as internationally. Do you work with Las Vegas integrators? Yes. eConnect runs a partner program for integrators and technology vendors, and it integrates with the video management, casino management, point of sale, and access control platforms that local integrators already deploy. #### See it on a floor in this valley. We will arrange a visit to a working property and let their surveillance team do the talking. Request a site visit --- ## Casino Self Exclusion Programs by State URL: https://econnect.ai/self-exclusion-by-state > A state by state reference to casino self exclusion in the United States: which agency administers each program, how the three structures differ, why Nevada has no statewide list, and how tribal programs are administered. Responsible gaming ### Self exclusion, state by state. Which agency administers the program where you operate, how the three structures differ, and the reason a list on its own does not keep anybody out. How enforcement works Try the enrollment demo Three structures #### Self exclusion is not one thing in the United States. Operators often assume that a person who has excluded themselves somewhere has excluded themselves everywhere. That is not how it works. Programs are built and run by whoever regulates the gaming, and that is three different kinds of body. Statewide program A state agency maintains one list, and every property it regulates is expected to honour it. Mixed A state program covers the gaming the state regulates, and tribal gaming is administered separately by each nation. Property level only There is no single state list. A person asks each property to exclude them, and each property holds its own record. Tribal programs Gaming is regulated by each nation’s own gaming commission, and exclusion is administered there rather than by the state. #### The directory Each row names the agency and links to it. The rows deliberately state no enrollment period, no reinstatement rule, and no penalty, because those differ by program and they change. The agency states them, and the agency is one click away. State Structure Agency Note Nevada Property level only Nevada Gaming Control Board Nevada has no statewide casino self exclusion list. A person who wants to be excluded asks each property directly, which is exactly the case where recognition at the door does the work a list cannot. New Jersey Statewide program New Jersey Division of Gaming Enforcement The Division administers self exclusion for the casinos and internet gaming it regulates. Pennsylvania Statewide program Pennsylvania Gaming Control Board The Board administers self exclusion across the gaming it licenses. Michigan Mixed Michigan Gaming Control Board Michigan calls its list the Disassociated Persons List, and it covers the commercial casinos the Board regulates. Tribal properties administer their own. Illinois Statewide program Illinois Gaming Board The Board administers a statewide self exclusion program for the gaming it regulates. Indiana Statewide program Indiana Gaming Commission The Commission runs a Voluntary Exclusion Program covering the casinos and sports wagering it regulates. Missouri Statewide program Missouri Gaming Commission Missouri established the first statewide casino exclusion program of its kind in the United States, and the Commission still administers it. Iowa Statewide program Iowa Racing and Gaming Commission The Commission administers statewide self exclusion for the licensed facilities it regulates. Ohio Statewide program Ohio Casino Control Commission The Commission administers a voluntary exclusion program for the casinos and sports gaming it regulates. New York Mixed New York State Gaming Commission The Commission administers self exclusion for the gaming it regulates. Tribal properties administer their own programs. Mississippi Statewide program Mississippi Gaming Commission The Commission administers self exclusion for the licensed casinos it regulates. Louisiana Statewide program Louisiana Gaming Control Board The Board administers self exclusion for the gaming it regulates. Colorado Mixed Colorado Division of Gaming The Division administers self exclusion for the limited gaming it regulates. Tribal properties administer their own. Washington Mixed Washington State Gambling Commission The Commission runs a statewide self exclusion program for the gambling it regulates. Tribal casinos administer their own programs. Kansas Mixed Kansas Racing and Gaming Commission The Commission maintains a voluntary exclusion list for the state owned casinos it regulates. Tribal properties administer their own. Arizona Mixed Arizona Department of Gaming The Department administers self exclusion in cooperation with the tribes under the state compacts. New Mexico Mixed New Mexico Gaming Control Board The Board regulates non tribal gaming in New Mexico. Tribal properties are regulated by their own gaming commissions under the state compacts. West Virginia Statewide program West Virginia Lottery The Lottery administers self exclusion for the gaming it regulates. Oklahoma Tribal programs Office of Management and Enterprise Services, Gaming Compliance Unit Oklahoma gaming is tribal. Each nation regulates its own properties through its own gaming commission, and exclusion is administered there. The state carries its compact role through this unit. Federal Tribal programs National Indian Gaming Commission The federal agency created by the Indian Gaming Regulatory Act. It publishes the Minimum Internal Control Standards for Class II gaming and reviews tribal gaming ordinances. It does not run a national exclusion list. Every link in this table was requested and confirmed to resolve on 30 August 2026. This directory covers the states where eConnect has the largest presence and is not a complete list of United States gaming jurisdictions. It is a directory, not legal advice. The gap #### Enrollment is a legal act. Enforcement is a door. Every program in the table above produces a list. Almost none of them produce enforcement. The list arrives as names and photographs, and the property is expected to act on it with a person at an entrance who has a few seconds, no identification in hand, and a photograph that may be several years old. That is not a training problem. It is a workload problem, and it is the one part of responsible gaming that technology can genuinely fix. eConnect turns the enrollment photograph into a template held in the property’s own gallery and matches on arrival, in under a second, without asking anybody for a document. - ✓ Matched on arrival, before entry, without an identification check. - ✓ Works years after enrollment, because the match is on the face and not on a name. - ✓ Every match logged with the acting user and the timestamp, for the regulator. - ✓ Runs on the cameras and the recorder already installed. - ✓ Everything stays on servers the property owns. If you are looking for help This page is written for operators. If you are trying to exclude yourself, contact the agency for your state in the table above, or the property directly. The National Problem Gambling Helpline is available at 1-800-522-4700. ##### Related pages Self exclusion enforced by face Try the enrollment flow Indian gaming and tribal compliance Responsible AI #### Self exclusion, answered What is casino self exclusion? It is a voluntary, formal request by a person to be barred from gambling. In most states a gaming regulator maintains a single list, and every property it licenses is expected to deny entry or gaming to anybody on it. The enrollment is a legal act. Whether it works is an operational question, and it is answered at the door. Does every state have a self exclusion program? No. The structures differ. Most commercial gaming states run one statewide list through a regulator. Nevada does not: it has no statewide casino self exclusion list, so a person asks each property individually. Tribal gaming is regulated by each nation’s own gaming commission and is administered separately from any state program. Does a self exclusion in one state cover another state? Generally no. Programs are administered by the state or the nation that runs them, and an enrollment in one does not automatically create an enrollment in another. That is a question for the agencies involved, and each one is linked in the table above. Why do self excluded people still get in? Because a list is not enforcement. Most programs are enforced by a person at a door comparing a face to a photograph taken years earlier, often without asking for identification, during a rush. Under those conditions the failure is not negligence, it is arithmetic. Facial recognition changes the conditions rather than the rule. How does facial recognition enforce a self exclusion? The enrollment photograph becomes a template held in the property’s own gallery. On arrival the person is matched by face in under a second, before entry, without an identification check and regardless of how much time has passed. The property gets an alert that names the person, and every match is logged with the acting user and the timestamp for the regulator. Is this page legal advice? No. It is a directory of the agencies that administer these programs, with a link to each. Rules, eligibility, enrollment periods, and reinstatement all come from the agency itself, and they change. Confirm anything that matters with the agency named in the row. Related reading #### From the eConnect blog How to Improve the Management of Excluded Patrons with Casino Facial Recognition Software Casino Security: How to Catch and Keep Repeat Offenders Out #### Make the list mean something. We will show you what enforcement looks like when the door recognizes the person instead of reading a photograph. Learn More --- ## Casino POS Exception Reporting: Voids, Refunds, No Sales and Comp Abuse URL: https://econnect.ai/pos-exception-reporting > Exception reporting for casino and hospitality registers. How void, refund, no sale, and comp abuse work, what each looks like in the transaction journal, and how eConnect pairs every exception to the video that recorded it. POS exception reporting ### Four ways money leaves a register, and what each one looks like in the data. Voids, refunds, no sales, and comp abuse. Each has its own method, its own signature in the transaction journal, and its own test on video. This is the hub page, and there is a page below for each of the four. Learn More See the product 92% of surveillance leaders name internal theft and fraud a top threat, ahead of every other risk on the list 4 exception classes that account for most register loss: voids, refunds, no sales, comps 20 point of sale platforms and connectors eConnect reads without changing the register Internal theft figure: Source: 2026 International Casino Surveillance Survey, conducted by Debra Hilgeman, Ph.D., Raving Consulting Company. Report page 78. Exception classes and connector count from the eConnect point of sale integration catalog published on econnect.ai/partners. The four schemes #### One page each, because they are not the same problem. Operators lose money at the register in four distinct ways. Grouping them into a single report is why most register reviews find nothing. Each one below has its own detection rule and its own test on video. Voids ##### Void abuse at the point of sale A void reverses a line or a check that has already been rung. It is a normal, necessary function, which is exactly why it is the most abused one on the register. Read the detail Refunds ##### Refund fraud at the point of sale A refund moves money out of the drawer. Unlike a void, it does not need a guest to be standing there, which is what makes it attractive. Read the detail No sales ##### No sale and drawer opening abuse A no sale opens the cash drawer without ringing a transaction. There are legitimate reasons for it. There are also very few of them. Read the detail Comp abuse ##### Comp abuse in food and beverage A comp is a deliberate giveaway with a business reason behind it. Comp abuse is the same transaction with the business reason removed. Read the detail The method #### Read the journal, score against peers, bind to the frame. ##### Read the journal eConnect reads the live transaction journal from the point of sale system already installed. Every line, every tender, every reversal, as it happens. ##### Score against peers Each employee is compared against the people working the same outlet on the same shift, so the outlier surfaces instead of a fixed threshold catching the busiest server every night. ##### Bind to the frame The exception carries its own timestamp, so the camera covering that terminal is located by the event. Nobody scrubs footage looking for it. ##### Raise it while it matters High scoring exceptions push to a phone or a workstation in real time, with the video attached, rather than waiting for a monthly report nobody reads. Food and beverage #### The outlets are where the register loss lives. Restaurants, bars, quick service, and retail run the highest transaction volume on a casino property and carry the lightest supervision per transaction. That combination is why bartender and server schemes persist long after they would be caught anywhere on the gaming floor. Exception reporting closes the gap without putting a supervisor behind every terminal. - ✓ Every outlet compared against itself, shift by shift. - ✓ Employees ranked against peers, not against a fixed number. - ✓ The video attached to the exception, not searched for afterwards. - ✓ Case records that hold up in a human resources meeting or in court. Systems read #### Keep the register you have. eConnect reads the journal these platforms already produce. Nothing is replaced, and no new terminal is installed. Oracle MICROS Aloha Agilysys InfoGenesis NCR Clover Revel Agilysys LMS Aloha Table Service Fiscal POS Gilbarco Passport Micros Simphony Micros SIM Micros VSS POS API POS Sync Simphony Cloud Square POS Squirrel POS Toast POS Vivonet / Halo #### POS exception reporting, answered What is point of sale exception reporting? It is the practice of reviewing only the transactions that do not look like the rest, instead of reviewing everything. The system reads the register journal, scores each event against the behaviour of comparable employees, and surfaces the outliers. In a casino the classes that matter most are voids, refunds, no sales, and comps. Why is exception reporting better than reviewing reports? A busy food and beverage operation produces more voids and comps in a week than any team can review. A threshold based report either catches the busiest employee every night or catches nothing. Scoring against peers on the same outlet and shift is what separates a heavy workload from a pattern. Which point of sale systems does eConnect read? The major hospitality and casino platforms, including Oracle MICROS and Simphony, Agilysys InfoGenesis and LMS, Aloha, NCR, Toast, Square, Clover, Squirrel, Revel, Vivonet and Halo, and Gilbarco Passport, plus a generic point of sale interface for systems without a named connector. The register does not change. Does this require new cameras? No. eConnect binds the transaction to the video the property already records, from the recorder or video management system already installed. What is the difference between a void, a refund, a no sale, and a comp? A void reverses a sale that was rung. A refund pays money out of the drawer. A no sale opens the drawer without recording anything at all, so it carries no dollar value to sort by. A comp gives the sale away on the property’s authority. Each one is abused differently, and each needs its own exception class. There is a page here for each of the four. What do surveillance teams say the top threat is? Internal theft and fraud. In the 2026 International Casino Surveillance Survey, 92 percent of surveillance leaders named it a top concern for their department, ahead of every other threat on the list. Report page 78. #### Bring us one week of your journal. We will show you what exception based scoring surfaces in it, with the video attached. Learn More --- ## Casino void exception reporting: catching void abuse at the register URL: https://econnect.ai/pos-exception-reporting/voids > How void abuse works at a casino or hospitality register, what it looks like in the transaction journal, and how void exception reporting pairs each void to the video frame that recorded it. POS exception reporting ### Void abuse at the point of sale A void reverses a line or a check that has already been rung. It is a normal, necessary function, which is exactly why it is the most abused one on the register. Learn More All four schemes #### How the scheme works The guest orders, receives the goods, and pays in cash. The server rings the sale, takes the money, and then voids the check. The register shows nothing was sold, the drawer balances, and the cash goes in a pocket. A second form runs against the house rather than the guest. A line is voided after the item has left the kitchen or the bar, so the product walks out unpaid and the inventory variance is written off as waste. Both depend on the same thing: nobody looks at the void because the paperwork is clean. The drawer reconciles, the check total is zero, and the report shows an ordinary day. ##### What it looks like in the data - ✓ Voids concentrated on one employee, one terminal, or one shift, out of proportion to volume. - ✓ Voids applied after payment rather than before it. - ✓ Voids on cash checks at a rate that does not appear on card checks. - ✓ Voids clustered near the end of a shift or during a known supervisor absence. - ✓ Repeated voids of the same item or the same amount. ##### What the video has to show - ✓ The guest hands over cash and receives change or a receipt. - ✓ The product is delivered. - ✓ The void is entered at the terminal after the exchange, not before it. - ✓ What the drawer does immediately afterwards. #### What to do about it - ✓ Score voids by employee against the peer group working the same outlet and shift, rather than against a fixed threshold. - ✓ Require a reason code and a second signature above a value the operation sets, and audit whether it is being applied. - ✓ Review the video attached to the outliers, not to every void. - ✓ Take the pattern to human resources or to law enforcement as one record: the transaction lines, the video, and the comparison against peers. #### Voids, answered What is a void exception report? It is a report that isolates voids that do not look like the rest of the voids on the property: too many for one employee, applied after payment, concentrated on cash, or clustered in time. eConnect scores every void against the peers working the same outlet and shift, then attaches the video of the transaction to the ones that stand out. Are all voids suspicious? No, and treating them that way is why most void reports go unread. A busy outlet produces a large number of legitimate voids. The signal is not the count, it is the shape: which employee, at what point in the transaction, on which tender, at what time of shift. How does eConnect show the video for a void? eConnect reads the live transaction journal from the point of sale system already installed and binds each line to the camera covering that terminal. The void carries its own timestamp, so the frame is located by the event rather than searched for afterwards. #### The other three schemes Refund fraud at the point of sale A refund moves money out of the drawer. Unlike a void, it does not need a guest to be standing there, which is what makes it attractive. No sale and drawer opening abuse A no sale opens the cash drawer without ringing a transaction. There are legitimate reasons for it. There are also very few of them. Comp abuse in food and beverage A comp is a deliberate giveaway with a business reason behind it. Comp abuse is the same transaction with the business reason removed. #### See the exception, and the video, together. We will show you the join on a live journal from a point of sale system you already run. Learn More --- ## Casino refund fraud detection: refund exception reporting with video URL: https://econnect.ai/pos-exception-reporting/refunds > How refund fraud works at a casino or hospitality register, the patterns that expose it in the transaction journal, and how refund exception reporting ties every refund to the video that recorded it. POS exception reporting ### Refund fraud at the point of sale A refund moves money out of the drawer. Unlike a void, it does not need a guest to be standing there, which is what makes it attractive. Learn More All four schemes #### How the scheme works The register issues a cash refund against a sale that no guest asked to reverse. Nobody is at the counter, no product comes back, and the drawer stays balanced because the system believes money was returned. A variation refunds to a card the employee controls, which converts the same theft into a transfer and leaves a longer trail. A third form refunds a sale that never happened, using a receipt retrieved from a bin or reprinted from the journal. ##### What it looks like in the data - ✓ Refunds issued with no corresponding return of product to inventory. - ✓ Refunds issued outside guest facing hours, or with no guest present at the terminal. - ✓ Repeat refunds to the same card number across unrelated checks. - ✓ Refund volume for one employee that does not track their sales volume. - ✓ Refunds shortly following a cash count or a drawer variance. ##### What the video has to show - ✓ Whether a guest is present at the terminal when the refund is entered. - ✓ Whether anything is physically returned across the counter. - ✓ What happens to the cash after the drawer opens. - ✓ Who else is in the area, and whether a second employee is aware. #### What to do about it - ✓ Compare refund rate against sales volume by employee, not against a flat count. - ✓ Flag refunds with no guest in frame at the terminal as a distinct exception class. - ✓ Match card refunds against the card numbers used for employee purchases. - ✓ Keep the exception, the journal lines, and the video in one record so the case does not have to be rebuilt later. #### Refunds, answered How is refund fraud different from void abuse? A void makes a sale disappear. A refund takes money out of the drawer. Void abuse usually needs a paying guest to have been there. Refund fraud does not, which is why it shows up outside guest hours and why the absence of a guest in the video is itself the strongest signal. What is the fastest signal that a refund is not genuine? No guest at the terminal and no product coming back. Both are visible in the video, and neither is visible in the transaction report on its own. Pairing the two is the whole method. Does this work on the point of sale system we already run? eConnect reads the live journal from the major hospitality and casino point of sale platforms, including Oracle MICROS and Simphony, Agilysys, Aloha, Toast, Square, Clover, and others. The register does not change. #### The other three schemes Void abuse at the point of sale A void reverses a line or a check that has already been rung. It is a normal, necessary function, which is exactly why it is the most abused one on the register. No sale and drawer opening abuse A no sale opens the cash drawer without ringing a transaction. There are legitimate reasons for it. There are also very few of them. Comp abuse in food and beverage A comp is a deliberate giveaway with a business reason behind it. Comp abuse is the same transaction with the business reason removed. #### See the exception, and the video, together. We will show you the join on a live journal from a point of sale system you already run. Learn More --- ## No sale exception reporting: drawer openings without a transaction URL: https://econnect.ai/pos-exception-reporting/no-sales > What a no sale is, why an unexplained drawer opening is one of the clearest theft signals on a register, and how no sale exception reporting pairs each opening to the video of the drawer. POS exception reporting ### No sale and drawer opening abuse A no sale opens the cash drawer without ringing a transaction. There are legitimate reasons for it. There are also very few of them. Learn More All four schemes #### How the scheme works The drawer opens to make change, to correct a miscount, or to retrieve something left in it. Each of those is real, and each is also the cover story for the drawer opening that removes cash. Because a no sale creates no financial line, it leaves almost no trace in a sales report. The shift totals do not move, so a report built on sales alone never surfaces it. The abuse is usually small and frequent rather than large and rare, which is what keeps it under a threshold based review. ##### What it looks like in the data - ✓ No sale count for one employee far above the peer group on the same outlet and shift. - ✓ No sales that are not adjacent to any cash transaction requiring change. - ✓ No sales clustered at shift change, at close, or when a supervisor is off the floor. - ✓ A rise in no sales in the same period as a rise in drawer variance. ##### What the video has to show - ✓ Whether a guest is at the counter at all. - ✓ What enters or leaves the drawer during the opening. - ✓ Whether the hand goes to the drawer or to a pocket, an apron, or a bag. - ✓ Whether the opening is immediately preceded or followed by a void or a refund. #### What to do about it - ✓ Report no sales as their own exception class rather than folding them into a general transaction report, because they carry no dollar value to sort by. - ✓ Rank employees by no sales per hour worked, not per shift. - ✓ Attach the video automatically. A no sale without video is an argument, not evidence. - ✓ Look for the no sale that sits beside a void or a refund. The pair is a stronger signal than either alone. #### No sales, answered What is a no sale on a register? It is a function that opens the cash drawer without recording a sale. Operations use it to make change or to correct a count. Because it produces no financial line, it is invisible to any report built on sales totals, which is why it needs its own exception class. Why do no sales matter more than their dollar value suggests? They have no dollar value at all, which is the point. A review built on amounts will never rank a no sale, so the pattern accumulates untouched. Ranking by frequency per hour worked is what makes it visible. Can eConnect alert on a no sale in real time? Yes. A no sale can raise a real time alert to a phone or a workstation with the video attached, the same way a large or unusual transaction can. #### The other three schemes Void abuse at the point of sale A void reverses a line or a check that has already been rung. It is a normal, necessary function, which is exactly why it is the most abused one on the register. Refund fraud at the point of sale A refund moves money out of the drawer. Unlike a void, it does not need a guest to be standing there, which is what makes it attractive. Comp abuse in food and beverage A comp is a deliberate giveaway with a business reason behind it. Comp abuse is the same transaction with the business reason removed. #### See the exception, and the video, together. We will show you the join on a live journal from a point of sale system you already run. Learn More --- ## Comp abuse detection: casino comp exception reporting with video URL: https://econnect.ai/pos-exception-reporting/comp-abuse > How comp abuse works in a casino food and beverage operation, the patterns that expose it, and how comp exception reporting ties every comp to the person who authorized it and the video that recorded it. POS exception reporting ### Comp abuse in food and beverage A comp is a deliberate giveaway with a business reason behind it. Comp abuse is the same transaction with the business reason removed. Learn More All four schemes #### How the scheme works A server or a host comps a check for a guest who is paying cash, keeps the cash, and the property carries the cost as a marketing expense. The check reconciles perfectly. A second form comps friends, family, or the employee themselves, either directly or through a colleague on another shift so the two never appear on the same ticket. A third form applies a comp authority to a check that the authorizing person never saw. The authority exists, the sign off is real, and the guest it was meant for was somewhere else. ##### What it looks like in the data - ✓ Comp rate for one server, host, or outlet that stands apart from the peer group. - ✓ Comps concentrated on cash checks rather than on card checks. - ✓ The same authorizing employee appearing on comps across outlets they do not work. - ✓ Reciprocal comping between two employees across alternating shifts. - ✓ Comps applied after payment, or applied to checks with no player rating attached. ##### What the video has to show - ✓ Whether a guest paid, and in what tender. - ✓ Whether the authorizing person was present at the outlet. - ✓ Who consumed the comped items. - ✓ What the drawer does after a comped cash check. #### What to do about it - ✓ Score comps by employee against peers in the same outlet, and separately by authorizing employee. - ✓ Cross reference comps against the player rating record, so a comp with no rated player behind it becomes an exception rather than a line item. - ✓ Review the reciprocal pairs. Comp abuse between two employees is common and is invisible to a report that looks at one person at a time. - ✓ Hold the comp lines, the rating record, and the video together as one record before any conversation with the employee. #### Comp abuse, answered What is comp abuse? It is the use of a legitimate comp authority without the business reason that justifies it: comping a paying guest and keeping the cash, comping friends and family, or applying an authorization the authorizing person never granted for that check. Why is comp abuse hard to find in a report? Because nothing is out of balance. The check total is correct, the drawer reconciles, and the cost lands in a marketing budget that is supposed to absorb giveaways. The exception is not in the arithmetic, it is in the comparison against peers and against the player rating record. Can eConnect tie a comp to the player it was written for? Yes. eConnect connects to the casino management and player tracking systems that hold ratings, so a comp can be checked against whether a rated player was actually there. It also links the check to the video and to the face at the table or the outlet. #### The other three schemes Void abuse at the point of sale A void reverses a line or a check that has already been rung. It is a normal, necessary function, which is exactly why it is the most abused one on the register. Refund fraud at the point of sale A refund moves money out of the drawer. Unlike a void, it does not need a guest to be standing there, which is what makes it attractive. No sale and drawer opening abuse A no sale opens the cash drawer without ringing a transaction. There are legitimate reasons for it. There are also very few of them. #### See the exception, and the video, together. We will show you the join on a live journal from a point of sale system you already run. Learn More --- ## eConnect and iTrak: incident reporting compared, and what an alternative changes URL: https://econnect.ai/compare/itrak > A straight comparison of eConnect and Omnigo iTrak for casino surveillance. What incident reporting covers, what detection covers, where the two overlap, and what a buyer searching for an iTrak alternative is usually trying to solve. Comparison ### eConnect and iTrak Buyers search for an iTrak alternative for two very different reasons, and the right answer depends on which one applies. This page separates them. Learn More How facial recognition works Start here #### What iTrak is, and what eConnect is iTrak is incident reporting and case management software for gaming, published by Omnigo. It is where an incident is written up, routed, tracked, and closed, and it has been doing that job in gaming for more than twenty years. eConnect is not an incident reporting system, and this page is not going to pretend otherwise. eConnect is the layer underneath: it detects the event, identifies the person, and attaches the video and the transaction record before anybody opens a report. So the honest answer to the search is a question. If you want a different place to write reports, eConnect is not that product. If the reports you write keep starting from something a person happened to notice, then what you are missing is detection, and that is the thing eConnect adds. iTrak is incident reporting and case management software for gaming, published by Omnigo. We work together Omnigo is an eConnect integration partner. eConnect can push recognition hits, point of sale exceptions, plate reads, and behavior alerts into Omnigo as structured incident data, and person records held there can flow back into eConnect watchlists. Many properties run both on purpose. #### Side by side, by the job you are trying to do Every line describes what each product is built to do. eConnect makes no claim about iTrak performance, pricing, or customers, because we do not have that information. What you need iTrak eConnect Write up an incident and route it for review The core of the product. Structured reports, workflow, dispatch, records, and the case history a gaming operation is expected to keep. Not what eConnect is for. eConnect produces the evidence record and hands it to the incident platform you already run. Notice the incident in the first place An incident enters when a person enters it, or when a connected system sends it. eConnect generates the event. Recognition at the door, a point of sale exception, a plate read, or a behavior alert fires on its own and names the person. Identify who it was The identity is whatever the reporting officer types into the record. The identity comes from the face, matched against a gallery the property controls, joined to the identification scanned at entry and the plate read in the lot. Find the video Attach the clip once somebody has located it. The frame is located by the event itself. The record opens with the video already pointing at the moment. Know the person came back A search of past reports, if the same name was typed the same way. The face matches on arrival, years later, whatever name is offered at the door. Answer a regulator The report and its audit history. The event record, the video, the transaction line, and the audit trail of who was matched and when. ##### Stay with iTrak when - ✓ You need incident reporting, guard tour, dispatch, or records management as a system of record. - ✓ Your requirement is the workflow around an incident rather than the detection of one. - ✓ You are standardizing case management across a group of properties. ##### Add eConnect when - ✓ Your reports keep starting from something an officer happened to see. - ✓ You want the same person recognized on return, without depending on a name. - ✓ You want voids, refunds, comps, and cage activity surfaced as exceptions rather than reviewed by hand. - ✓ You want the video attached to the event automatically, not found afterwards. #### eConnect and iTrak, answered Is eConnect an alternative to iTrak? Not a like for like one. iTrak is incident reporting and case management. eConnect is detection, identity, and evidence. Properties that replace hand written detection with eConnect usually keep an incident platform, and Omnigo is an eConnect integration partner precisely so that the two can work together. Can eConnect send events into iTrak or another incident platform? Yes. Recognition hits, point of sale exceptions, plate reads, and behavior alerts can be pushed as structured incident data, so the report opens with the subject identified, the event data listed, and the video located. Barred person records held in the incident platform can flow back into eConnect watchlists. What does eConnect do that an incident reporting system does not? It finds the incident. An incident reporting system is excellent at everything that happens after somebody knows there was an incident. eConnect reads the cameras and the transaction systems continuously and raises the event itself, with the person identified and the video attached. Related reading #### From the eConnect blog 8 Questions to Ask When Evaluating Casino Facial Recognition Software How Accurate Is Facial Recognition Technology When It Comes to Different Races? #### Put both in front of your team. We will demonstrate eConnect against the systems you already run, and you can decide what it adds. Learn More --- ## eConnect and Verint for casino surveillance: what changed, and what to compare URL: https://econnect.ai/compare/verint > A comparison of eConnect and Verint for casino surveillance video. What the Verint video and situational intelligence line became, where video management ends and identity intelligence begins, and what to compare before you replace anything. Comparison ### eConnect and Verint Before comparing anything, one fact saves a great deal of time: the Verint line that gaming knows for video and situational intelligence does not carry the Verint name any more. Learn More How facial recognition works Start here #### What Verint is, and what eConnect is Verint built a large installed base in enterprise video management and situational awareness, gaming included. That business was spun out and renamed. It became Cognyte Situational Intelligence Solutions, and after Volaris Group acquired it, it took the name Intellicene. If a surveillance director is comparing eConnect against the Verint system on their floor today, the product line they mean is now Intellicene. That matters for a second reason. Video management and identity intelligence are different layers of the same stack, and they are not substitutes. A video management system records, retains, and presents video across an estate of cameras. It answers where the video is. It does not answer who that is, whether they have been here before, or what they rang up at the register. eConnect is the identity layer that sits on top. It reads the video the property already records, recognizes the person, and joins that person to the identification scanned at the door, the plate in the lot, and the transaction at the register. Verint is an enterprise software vendor with a long history in video and situational intelligence. We work together Intellicene is an eConnect integration partner. eConnect takes camera streams from the platform, runs recognition and watchlist evaluation, and pushes each result back as an alert inside the workflow the operator already uses. Replacing the video management system is not a prerequisite for adding recognition. #### Side by side, by the job you are trying to do Every line describes what each product is built to do. eConnect makes no claim about Verint performance, pricing, or customers, because we do not have that information. What you need Verint eConnect Record and retain video across the estate The core job of a video management system, and it is done well by the established platforms in this category. eConnect does not replace it. It reads the stream the platform already provides. Search the crowd by face Available as an add on capability on some platforms, scoped to that platform. The centre of the product. One photograph returns every prior sighting of that person, each with a time and a place. Enforce an exclusion list at the door Generally handled by a separate application or by staff. Enrolled and barred people are matched on arrival, years after enrollment, without an identification check. Tie a face to a transaction Outside the scope of video management. Point of sale, cage, kiosk, and ticket activity are read and paired to the person and to the frame. Map who somebody arrives with Outside the scope of video management. Association mapping shows recurring companions, encounter frequency, and locations. Run on the cameras already installed Camera support depends on the platform and its supported device list. eConnect reads the video the platform already records, so recognition does not start with a camera project. ##### Stay with Verint when - ✓ You are choosing a video management system, which is a different purchase from this one. - ✓ Your requirement is recording, retention, and camera estate management. ##### Add eConnect when - ✓ You have video management and still cannot search your own crowd by face. - ✓ You want exclusion and barred lists enforced at the door automatically. - ✓ You want register, cage, and kiosk activity joined to the person who did it. - ✓ You want to add recognition without replacing the recorder. #### eConnect and Verint, answered Is the Verint video product still called Verint? The video and situational intelligence business was spun out and renamed. It became Cognyte Situational Intelligence Solutions and then, following its acquisition by Volaris Group, Intellicene. Gaming properties running what they still call the Verint system are generally running that line. Does eConnect replace a video management system? No. eConnect reads the video an existing platform records and adds the identity layer on top. Intellicene is an eConnect integration partner, and recognition results are pushed back into the alert workflow the operator already uses. What should I actually compare? Compare layers, not logos. For the video layer, compare recording, retention, camera support, and estate management. For the identity layer, compare where matching runs, whether one photograph returns a full sighting history, whether faces join to identification, plates, and transactions, and what the audit trail looks like when a regulator asks. Related reading #### From the eConnect blog 8 Questions to Ask When Evaluating Casino Facial Recognition Software How Accurate Is Facial Recognition Technology When It Comes to Different Races? #### Put both in front of your team. We will demonstrate eConnect against the systems you already run, and you can decide what it adds. Learn More --- ## Results URL: https://econnect.ai/results > eConnect surveillance pays for itself fast, often from a single prevented loss: investigations in seconds, exclusions that hold, fraud surfaced in the data, and security turned into a profit center. Results & outcomes ### Surveillance that pays for itself. eConnect does not just record what happened. It tells your team who, when, how often, and with whom, in time to act. The return does not wait for a twelve-month payback study, it shows up the first time the system catches something. $1.55M documented impact in a single year, from one customer’s facial-recognition program. Report created & shared by an eConnect customer. 2026 International Casino Surveillance Survey #### Surveillance teams again named eConnect more often than any other facial recognition provider. Properties running facial recognition were asked which system they use. 37 percent named eConnect. The next named provider drew 19 percent. See the results → 59% of surveyed properties run facial recognition 82% of facial recognition users report a fairly large or a huge impact on detection 58% of properties without facial recognition plan to invest Real properties, real outcomes #### It starts with the entrance. Before a guest ever reaches a seat or a table, eConnect already knows who is coming through the door. Real properties, real outcomes. Proactive surveillance ##### From reactive review to proactive prevention How ilani uses facial recognition to find people before an incident happens. Read the case study → Expedited entry ##### Skip the line, not the security Faster entry at a Long Island casino, with every guest still checked. Read the case study → Facial recognition ##### Catching the majority of bad actors How Angel Of The Winds replaced mug books with accurate facial recognition. Read the case study → Safeguarding the world’s most secure venues Return on investment #### It pays for itself, then it keeps paying. Forget the twelve-month payback study. eConnect pays for itself the first time it catches something, often within weeks of going live, then keeps turning surveillance from a cost line into a profit center, with no added headcount and investigations that close in seconds. One incident is often all it takes to cover the system Day one protection is live the moment it is deployed Zero added headcount for 24/7 automated monitoring Seconds to resolve an investigation with video-linked matches Walk through it #### How the return builds, and what sets its size. - ✓ Every module returns on its own rhythm. POS Connect lands in the first weeks. Facial recognition steps up with who it turns away. - ✓ Stacked, they clear the cost of the system early, usually off a single catch. - ✓ The size of each band is set by your numbers, not by a figure we invented. Each one carries its driver instead of a total. - ✓ The documented results below are the anchor we start from. Expedited entry — The extra minutes every guest spends on the floor instead of standing in the entry line, on the Friday and Saturday nights that make your year. Fewer hours worked at the door on top of it. POS Connect — Register theft and fraudulent voids recovered, against your own POS revenue base. LPR — A vehicle tied to a person in the lot, so you know who is walking in before they reach the door. That lead time is the return: prepared, not surprised. Facial recognition — Bad actors kept out, the brand you spent decades building protected, and legitimate guests moved in fast. Your own per-stop value sets the scale. Illustrative. Your own return will vary with the size of the property and its revenue mix. Self-exclusion #### Not a return. A requirement. In most jurisdictions, honoring the self-exclusion list is a condition of holding your gaming license. It is not an optional module you adopt because the math works, and we will not pretend it belongs in a revenue chart next to the ones that do. The value is real, and it is the kind that is hard to put a number on. A barred guest who is stopped at the door is a regulatory action that never happened, a forced payout you never made, and a responsible-gaming record you can show a regulator. Nobody can tell you what that is worth in advance. What we can tell you is what it costs to get it wrong, and that eConnect enforces the list automatically, on every door, without asking your staff to recognize a face from a binder. What it is worth Compliance value, not quantified. - ✓ Your license, kept. - ✓ Regulatory action and fines, avoided. - ✓ Forced payouts to a barred guest, avoided. - ✓ A responsible-gaming record you can hand a regulator. We do not publish a dollar estimate here. Anyone who gives you one for this is guessing. Facial recognition ROI #### The value of who you keep out. There is a lot of noise around crime at casinos, and casinos are a frequent target. A camera-only system finds the offender on the footage afterward. eConnect recognizes a known one the moment they arrive, before anything happens. Properties price that, and the value climbs fast with the severity of who you turned away. $2,500+ A known thief or repeat cheat The everyday nuisance loss a property already prices. One of our customers uses exactly this figure for each one stopped at the door. $10,000+ A fraud or advantage-play operator Card-counting and hole-carding teams, ticket and players-card fraud, and promotional-credit schemes take five figures at a time. $50,000+ A drug dealer working the floor Avoided exposure. Dealing on a licensed floor puts the gaming license and the property reputation at risk, far beyond any single arrest. $100,000+ A prostitution ring Legal exposure, regulatory scrutiny, and brand damage compound. Keeping it off the property protects the license and the name. $1M+ A sexual predator, before an assault Negligent-security settlements for an assault on property average well over a million dollars, with verdicts reaching tens of millions. Identifying the person on arrival prevents both the incident and the suit. Beyond price A human trafficker, interdicted Civil liability runs into seven figures and regulators are watching, but the real value is a life. eConnect has been put to work on exactly this at a major resort casino. Illustrative. Each figure is avoided loss, avoided liability, and reputational protection, anchored by a customer's own per-stop value and by published negligent-security settlement data. Every property can set its own schedule. Customer ROI report #### $1.55M impact in a single year. One eConnect customer's surveillance team documented this from their facial-recognition program in one year, created and shared by the customer. Face Recognition: Year in Review $1.55M in cases face rec was instrumental in 657 banned patrons escorted off property 90 suspects identified 32 suspects arrested 44 advantage players stopped at the tables Report created & shared by an eConnect customer. --- ## ilani Casino Resort case study URL: https://econnect.ai/case-studies/ilani > Case study: how ilani Casino Resort uses eConnect facial recognition, associations and POS Connect to find barred guests, support tribal police and move from reactive review to proactive prevention. Results / Customer story Customer story · Proactive surveillance ### ilani moves surveillance from review to prevention. The surveillance team at ilani Casino Resort uses eConnect facial recognition to find barred guests, help police find people at risk, and stop problems before they start. They do not need a name. They only need a face. Watch the session Talk to our team 15 to 20 Alerts over a Friday and Saturday on people the team wants to know about 20 seconds To check a tribal police photo against face records 2 seconds To put a name to a photo shared by other properties So with facial recognition, I don’t need to know your name. I just need to know your face. The technology does that for me. It recognizes you and it tracks you for me. DS Dalton Schadewitz Surveillance Investigations Supervisor , ilani Casino Resort 01 The challenge #### Surveillance mostly looked backward. ilani is a large property. It has over 2,500 slot machines, 75 to 80 table games, a parking garage and an entertainment center. Thousands of people come through every weekend. Most surveillance work starts after an incident. The team reviews video of things that already happened. People who want to cause trouble often do not use a real identity, so a name alone does not help. Staff also cannot remember every face. Other properties send photos of card counters and ask for a name. Before facial recognition, the team relied on POS reports and camera coverage. 02 The solution #### A face becomes the starting point. ilani uses eConnect facial recognition to recognize and track people across the property. The team data analyst loaded barred guests and other profiles at the start. That work took time, but the team knew it would pay back. The team also uses an early version of the eConnect associations feature and POS Connect. POS Connect ties point of sale data to camera coverage, so investigators can research a transaction fast. - ✓ Automated alerts go to the whole team when a barred or self barred guest arrives. - ✓ ID checks at the door tie a face to a record. - ✓ Photos from tribal police and other properties go straight into face search. - ✓ Training resources give staff a library of courses. “ The beautiful part about facial recognition is if I can get a decent picture of their face, I can immediately get to a door. ” Dalton Schadewitz, Surveillance Investigations Supervisor , ilani Casino Resort 03 The results #### The team acts before problems start. Facial recognition lets the team act in the moment. Over a busy Friday and Saturday, it gets 15 to 20 alerts on people it does not want in the building or wants to know about. The team works closely with tribal police. When a person may be in danger, a photo goes from an email into face search in about 20 seconds. The system also flags people who try to come back before they make things right. That has helped the property recover money. Buy in grew across the property. When every department saw how it could use facial recognition, approvals came faster. “ This tool has helped us really be proactive in preventing some things that haven’t happened yet. ” Dalton Schadewitz, Surveillance Investigations Supervisor , ilani Casino Resort AT A GLANCE Company ilani Casino Resort Industry Tribal casino resort Location Ridgefield, Washington, on the Cowlitz Reservation Products used Facial recognition POS Connect About the company ilani is a casino resort with over 2,500 slot machines, 75 to 80 table games, a parking garage and an entertainment center with live events. Watch the session #### Hear it from the property. On the session: - ✓ Dalton Schadewitz, Surveillance Investigations Supervisor, ilani Casino Resort - ✓ Henry Valentino, Chief Executive Officer, eConnect - ✓ Matthew Carrier, eConnect - ✓ Hosted by Chris Faria, Tribal Gaming & Hospitality Magazine In their own words #### What the team says. “ We’ve recovered countless thousands of dollars from people who are trying to come back to the casino. ” DS Dalton Schadewitz Surveillance Investigations Supervisor , ilani Casino Resort “ …that will save us a lot of time and effort and make us much more efficient in the future, and it’s paid off in dividends… ” DS Dalton Schadewitz Surveillance Investigations Supervisor , ilani Casino Resort “ There’s excellent training resources… It’s just been upgrade after upgrade and improvement after improvement. ” Surveillance supervisor , ilani Casino Resort “ …when you encompass everybody and you bring in all the different departments and show the value of how each department can use facial recognition, we get a lot more buy in and we see approvals much faster. ” MC Matthew Carrier Webinar speaker , eConnect More customer stories #### See how other properties use eConnect. All results → Expedited entry ##### Skip the line, not the security Faster entry at a Long Island casino, with every guest still checked. Read the story → Facial recognition ##### Catching the majority of bad actors How Angel Of The Winds replaced mug books with accurate facial recognition. Read the story → #### See this working on your floor. We will walk through it on cameras and systems like yours. Most demos take thirty minutes. Talk to our team From the webinar with Tribal Gaming & Hospitality Magazine, and an interview with an ilani surveillance supervisor. --- ## Jake’s 58 Casino Hotel case study URL: https://econnect.ai/case-studies/jakes-58 > Case study: how Jake’s 58 Casino Hotel uses eConnect facial recognition and Red Light, Green Light to check every guest at one entrance, clear returning guests in milliseconds and link faces to the ATM, cage and POS. Results / Customer story Customer story · Expedited entry ### Jake’s 58 clears returning guests in milliseconds. New York law says the casino must check the license of every guest. With one entrance, the lines went far into the parking lot. Now a returning guest looks at a device and gets a green light, and every guest is still checked. Watch the session Talk to our team Milliseconds For a returning guest to get a green light 10,000 People through the doors in a weekend 1 Entrance, with a license check for every guest our security team is beyond grateful for this. It makes their lives a million times easier. EP Evan Proios IT technologist, public sector and gaming , Jake’s 58 Casino Hotel 01 The challenge #### One door, and a license check for every guest. Jake’s 58 is one of only two government owned casinos in the country. A public benefit corporation runs it. New York law requires the casino to check the license of every person before they come in. The property had a single entrance. On a Friday night, the line went almost halfway down the parking lot. Staff moved a couple thousand people through that front door. Every guest had to find an ID and wait for the scan. 02 The solution #### Check the ID once. Then let the face do the work. On the first visit, security scans the license. eConnect creates a profile with the face from the license and the face from the camera. It checks the guest against the New York State ban list. On the next visit, the guest looks at the device. If the guest is clear, the light turns green. A new guest gets a red light and goes to the ID scan. Surveillance stays separate. Front staff never see the live camera streams. They only see a light or a profile, which the system sends through the APIs. - ✓ The ATM and the cage link each transaction to a face. - ✓ A camera above every register links POS transactions through an API. - ✓ At the marketing giveaway line, the guest profile shows up on an iPad. - ✓ Contractor badges print from a face. An email goes out when a contractor has five days left to get a gaming license. - ✓ At the employee entrance, staff accounts use an employee number, with no license data. “ I’m taking something you already gave me and giving you an easier way to take it. ” Evan Proios, IT technologist, public sector and gaming , Jake’s 58 Casino Hotel 03 The results #### Shorter lines, and a calmer team. Returning guests no longer fumble for a license. Within milliseconds, the system tells staff the guest is good to go. Every guest is still checked, as the law requires. The system also catches what people miss. The only matches that led to investigations were two cases of identical twins. The system knew something was wrong. The IT team is a team of nine. Evan found the platform simple to run, and the cost lower than expected. “ none of this has been about getting rid of anybody, but it has made everybody a little more relaxed in their job… ” Evan Proios, IT technologist, public sector and gaming , Jake’s 58 Casino Hotel AT A GLANCE Company Jake’s 58 Casino Hotel Industry Government owned casino hotel Location Long Island, New York Products used Facial recognition Red Light, Green Light POS Connect About the company Jake’s 58 is one of only two government owned casinos in the country. A public benefit corporation runs the property. Watch the session #### Hear it from the property. On the session: - ✓ Evan Proios, IT technologist, public sector and gaming - ✓ Henry Valentino, Chief Executive Officer, eConnect - ✓ Travis Whidden, Chief Technology Officer, eConnect - ✓ Hosted by Tribal Gaming & Hospitality Magazine In their own words #### What the team says. “ This costs a lot less than I would have expected it to. ” EP Evan Proios IT technologist, public sector and gaming , Jake’s 58 Casino Hotel “ Your platform is is very straightforward… ” EP Evan Proios IT technologist, public sector and gaming , Jake’s 58 Casino Hotel “ …these are technologies that everybody wins. ” EP Evan Proios IT technologist, public sector and gaming , Jake’s 58 Casino Hotel More customer stories #### See how other properties use eConnect. All results → Proactive surveillance ##### From reactive review to proactive prevention How ilani uses facial recognition to find people before an incident happens. Read the story → Facial recognition ##### Catching the majority of bad actors How Angel Of The Winds replaced mug books with accurate facial recognition. Read the story → #### See this working on your floor. We will walk through it on cameras and systems like yours. Most demos take thirty minutes. Talk to our team From the eConnect webinar Skip the Line, Not the Security. --- ## Angel Of The Winds Casino Resort case study URL: https://econnect.ai/case-studies/angel-of-the-winds > Case study: how Angel Of The Winds Casino Resort uses eConnect facial recognition and POS Connect to catch the majority of bad actors, alert the right teams and identify a BOLO suspect within three minutes. Results / Customer story Customer story · Facial recognition ### Angel Of The Winds sees a night and day difference. Security once studied mug books and checked IDs only for guests who looked under 30. Today eConnect facial recognition and POS Connect catch the majority of bad actors and put the right alert in front of the right team. Download the PDF Talk to our team 3 minutes To identify a BOLO suspect, with visit history and vehicle 4 Alert groups, each sent to the team that needs it Since 2019 On POS Connect and facial recognition It’s really been a game changer. B Brad Technical manager , Angel Of The Winds Casino Resort 01 The challenge #### Manual security, and a system that did not match. Security had to recognize guests by sight. To keep excluded players out, officers studied mug books. The casino had an ID scanning program, but it did not tie into facial recognition. Staff checked IDs only for guests who looked under 30. In hindsight, the casino says it missed a lot of bad actors. The first facial recognition vendor did not solve the problem. Pictures did not match accurately, so people on watch lists went undetected. 02 The solution #### Accurate facial recognition, from a partner it knew. Accurate facial recognition was the top priority. The casino already used eConnect for POS, and the director of security knew the company. So the choice was easy. The platform now flags people for the team and sorts them into groups. Each group sends a specific alert to the people who need to know. - ✓ VIP alerts, so the player development team can greet players. - ✓ Excluded patron alerts, so security can escort them out. - ✓ A close watch list, for guests who are not banned but need to be followed. - ✓ Special alerts for tribal gaming, security and surveillance. 03 The results #### The majority of bad actors, caught. Cameras at the entrances capture high quality photos. POS Connect gives security the video for each transaction. The system also makes it easy to move or add a camera. The casino received a BOLO alert with a home video and a picture of a suspect. He stole a car and tried to rob a casino. The team ran the images through facial recognition and knew his ID within three minutes, with his visit history and vehicle information. The casino can also tier VIPs by activity and recognize top tier guests faster. eConnect support helps with daily chats and weekly check ins. The observation team piloted eConnect University. AT A GLANCE Company Angel Of The Winds Casino Resort Industry Tribal casino resort Customer since 2019 Products used Facial recognition POS Connect About the company The Stillaguamish Tribe owns Angel Of The Winds. It opened the “world’s friendliest casino” on its tribal land in October 2004. The tribe reinvests casino profits in local groups, such as food banks, fire departments and a Boys and Girls Club. Download the original PDF More customer stories #### See how other properties use eConnect. All results → Proactive surveillance ##### From reactive review to proactive prevention How ilani uses facial recognition to find people before an incident happens. Read the story → Expedited entry ##### Skip the line, not the security Faster entry at a Long Island casino, with every guest still checked. Read the story → #### See this working on your floor. We will walk through it on cameras and systems like yours. Most demos take thirty minutes. Talk to our team From the Angel Of The Winds customer case study. --- ## Testimonials URL: https://econnect.ai/testimonials > Hear from the operators who run eConnect every day. Real customer stories, case studies, and results from active gaming environments. Customer proof ### What operators say about eConnect. Real stories from properties that use eConnect to speed entry, strengthen investigations, and protect the floor. Explore the case studies below, with more customer voices on the way. Customer proof #### Trusted by operators who need results every day. See how leading properties use eConnect to improve entry workflows, strengthen investigations, and support safer operations across the floor. Proactive surveillance ilani Casino Resort ##### From reactive review to proactive prevention The surveillance team at ilani Casino Resort uses eConnect facial recognition to find barred guests, help police find people at risk, and stop problems before they start. They do not need a name. They only need a face. “ So with facial recognition, I don’t need to know your name. I just need to know your face. The technology does that for me. It recognizes you and it tracks you for me. ” Dalton Schadewitz, Surveillance Investigations Supervisor , ilani Casino Resort Read the case study → Expedited entry Jake’s 58 Casino Hotel ##### Skip the line, not the security New York law says the casino must check the license of every guest. With one entrance, the lines went far into the parking lot. Now a returning guest looks at a device and gets a green light, and every guest is still checked. “ our security team is beyond grateful for this. It makes their lives a million times easier. ” Evan Proios, IT technologist, public sector and gaming , Jake’s 58 Casino Hotel Read the case study → Facial recognition Angel Of The Winds Casino Resort ##### Catching the majority of bad actors Security once studied mug books and checked IDs only for guests who looked under 30. Today eConnect facial recognition and POS Connect catch the majority of bad actors and put the right alert in front of the right team. “ It’s really been a game changer. ” Brad, Technical manager , Angel Of The Winds Casino Resort Read the case study → ##### Customer results you can review now ✓ Real customer stories drawn from published case studies and live property deployments. ✓ Verified examples of faster entry workflows, stronger investigations, and better protection across the floor. ✓ Clear results that help operators evaluate how eConnect performs in active gaming environments. Explore more customer results → More customer voices #### Trusted across the gaming floor. Additional named testimonials from surveillance and operations leaders are being gathered. In the meantime, the case studies above show measured results from live deployments. See customer results → --- ## 2026 Casino Surveillance Survey Results URL: https://econnect.ai/casino-surveillance-survey > Casino surveillance teams again named eConnect.AI the most used facial recognition platform in gaming. The 2026 International Casino Surveillance Survey also found facial recognition running in 59 percent of surveyed properties. 2026 International Casino Surveillance Survey ### Surveillance teams again named eConnect.AI the most used facial recognition platform in gaming. Surveillance leaders answer this survey anonymously. The report identifies no individual and no property. Asked which facial recognition system they run, they named eConnect more often than any other provider, again. Read the full report (PDF) Facial technology systems used 37% eConnect 19% next named provider 2026 International Casino Surveillance Survey, report page 69. Bars are scaled to the eConnect share. 59% of surveyed casino properties run facial recognition today 37% of properties running facial recognition named eConnect, ahead of every other named provider 82% of properties using facial recognition report a fairly large or a huge impact on detection 58% of properties without facial recognition plan to invest in it Adoption #### Facial recognition is now the majority position. In 2021 one surveyed property in four ran facial recognition. In 2026 the figure reached 59 percent. Adoption rose in every year the survey has published, and the line has yet to flatten. The biggest floors moved first. Among casinos with more than 100,000 square feet of gaming space, 80 percent run it today. The figure is 56 percent between 50,000 and 100,000 square feet, and 53 percent below 50,000. Keeping bad guys out is the most common use, named by 40 percent. Detecting suspicious individuals follows at 31 percent. ##### Casinos using a facial recognition system, 2021 to 2026 Percent of casinos answering yes, as printed on report page 68. Source: 2026 International Casino Surveillance Survey, conducted by Debra Hilgeman, Ph.D., Raving Consulting Company. Report page 68. ##### Facial technology systems used Properties running facial recognition named the system they use. eConnect 37 % Other 26 % Anyvision/Oosto 19 % Briefcam 11 % SAFR Visionlabs 4 % Clearview 4 % Corsight 0 % Other is an answer option rather than a named provider. The report holds the text answers behind it in a separate addendum, so every comparison on this page is drawn against the next named provider. Source: 2026 International Casino Surveillance Survey, conducted by Debra Hilgeman, Ph.D., Raving Consulting Company. Report page 69 . What they run #### Named more often than any other provider, again. The survey puts the question to the properties themselves. Every casino running facial recognition names the system it uses, and the answers are counted. eConnect drew 37 percent. The nearest named provider drew 19 percent. An answer option labelled Other drew 26 percent. Other is not a provider, and the report holds the text answers behind it in a separate addendum. Every comparison on this page is therefore drawn against the next named provider. Does it work #### More than eight in ten say it changed what they catch. Adoption on its own proves very little. So the survey asks the properties running facial recognition what changed afterward. Eighty two percent report a fairly large or a huge impact on detecting criminal activity and undesirable individuals. This figure belongs to the category, not to any one vendor. It covers every property running facial recognition, whatever platform sits behind it. ##### Impact of facial recognition technology use on detecting crimes and undesirable activity Reported impact on detecting criminal activity and undesirable individuals. Fairly large impact 49 % Huge impact 33 % Small increase 7 % We do not use facial recognition technology 4 % No increase at all 4 % Neutral 2 % Not sure 2 % The report reads this chart as 82 percent of facial recognition users reporting a fairly large or a huge impact, on report page 66. The figure covers every property using facial recognition, whatever system it runs. Source: 2026 International Casino Surveillance Survey, conducted by Debra Hilgeman, Ph.D., Raving Consulting Company. Report page 71 . ##### Plans to invest in facial recognition technology by casinos that do not have it Only casinos without facial recognition technology answered this question. Yes 58 % Not sure 24 % No 11 % The three answers as printed do not total 100 percent. They appear here exactly as the report prints them. Source: 2026 International Casino Surveillance Survey, conducted by Debra Hilgeman, Ph.D., Raving Consulting Company. Report page 70 . What happens next #### The properties without it are already shopping. Among casinos that do not run facial recognition today, 58 percent plan to invest in it. Eleven percent rule it out. Twenty four percent are not sure. Whatever the pace of buying turns out to be, the direction of the market is settled. The wider picture #### What surveillance is up against, and where it goes for answers. Internal theft and fraud tops the threat list at 92 percent, well clear of everything else. Advantage play follows at 53 percent, with cheating at 50 percent and cyber threats at 49 percent. Surveillance teams work those cases against shared databases and intelligence systems, and they name more than one. ##### Top threats in 2026 Surveillance leaders named the threats their department treats as a top concern. Internal theft and fraud 92 % Advantage play 53 % Cheating 50 % Cyber threats 49 % Legal issues and litigation 32 % Civil unrest and violence 15 % Other 5 % Source: 2026 International Casino Surveillance Survey, conducted by Debra Hilgeman, Ph.D., Raving Consulting Company. Report page 78 . ##### Databases and intelligence systems used by surveillance Multiple responses permitted, so the answers overlap. Oregon Surveillance Network 63 % eConnect 58 % BJ Survey 27 % Other 26 % Biometrica 21 % Griffin 15 % Not sure 5 % The report names the Oregon Surveillance Network and eConnect as the intelligence sharing platforms that continue to support investigations, on report page 66. Source: 2026 International Casino Surveillance Survey, conducted by Debra Hilgeman, Ph.D., Raving Consulting Company. Report page 67 . Methodology and disclosure #### Who runs this survey, and who pays for it. Debra Hilgeman, Ph.D., Senior Research Partner at Raving Consulting Company, designed and administered the survey. It ran online from June 23 through July 24, 2026. Invitations went to members of the International Association of Certified Surveillance Professionals and to clients of eConnect and Raving Consulting Company. Every response is anonymous, and the report identifies no individual and no property. The survey is co sponsored by the International Association of Certified Surveillance Professionals, eConnect, and Tribal Gaming and Hospitality Magazine, a division of Raving Consulting Company. We put that on the page because a reader is entitled to weigh it. Participating properties came from 26 states in the United States, and 16 percent were located outside it. The split was 60 percent commercial casinos and 40 percent Tribal casinos. The report describes the sample as self selected, so the figures describe the properties that took part rather than the whole industry. Every figure here comes from the published 2026 report and carries the report page it was read from. Percentages appear as the report prints them. The survey also measured staffing, wages, budgets, training, cheating, advantage play and internal theft. Surveillance professionals who want to take part in the 2027 study can contact the International Association of Certified Surveillance Professionals. ##### Read the survey report in full. Sixth Annual International 2026 Casino Surveillance Survey Report, by Debra Hilgeman, Ph.D., Raving Consulting Company. Every chart on this page is in it, alongside the staffing, wages, budget, cheating, advantage play and internal theft findings this page does not cover. Read the full report (PDF) ##### Watch the survey webinar. IACSP, eConnect, Tribal Gaming and Hospitality Magazine, and Raving reviewed the findings of the 2026 International Casino Surveillance Survey, the sixth annual study, on a recorded webinar panel. The panel covered technology trends, staffing and retention, cybersecurity, operational strategy, and the future of surveillance departments, then took live audience questions. Watch the webinar replay Opens on Tribal Gaming and Hospitality Magazine, in a new tab. #### See what the survey is measuring. Facial recognition, license plate reading, transaction intelligence and contextual analytics, on one platform. Book a walkthrough with our team. Learn More --- ## Company URL: https://econnect.ai/about > eConnect builds facial-recognition intelligence for gaming, stadiums, and venues. Founded in 2009, the category leader in casino protection software, now building the AI layer that comes next. Since January 4, 2009 ### We make large physical spaces know who is there, and what to do about it. eConnect started in casino surveillance and became the category leader in gaming protection software. We are building the AI layer that comes next. 325+ Clients protected 2009 Building for gaming 10,000+ Live camera channels 24/7 US-based support 2026 International Casino Surveillance Survey #### Surveillance teams again named eConnect more often than any other facial recognition provider. Properties running facial recognition were asked which system they use. 37 percent named eConnect. The next named provider drew 19 percent. See the results → 59% of surveyed properties run facial recognition 82% of facial recognition users report a fairly large or a huge impact on detection 58% of properties without facial recognition plan to invest Who we are #### The team that runs the platform, recognized by the platform. Nearly the entire eConnect team, enrolled and matched live in our own facial-recognition interface. Press play for the reel. Our mission #### Turn passive surveillance into proactive intelligence. We turn the cameras and systems you already own into AI-driven security and operational insight, with no costly overhaul. Where we are headed #### Number one today, building what comes next. eConnect is the category leader in gaming protection, its recognition engine among the most accurate in NIST testing and the top-ranked provider from the Americas and Europe. From the casino floor we moved into stadiums and arenas, and in 2026 we are becoming eConnect.ai, building the searchable identity layer the next generation of AI runs on. The eConnect team travels to gaming, tribal, and security shows across the country. See where to find us next. How we support you #### Support that never goes to voicemail. Real people on the eConnect team, any hour, every day of the year. Training, updates, and expert help are included for the life of your deployment. 24/7/365 US-based live support Lifetime Included, never an add-on Talk to support → 702 523 8786 Proudly built in the USA Training and updates built in eConnect University certification, free Searchable knowledge base and guides Compliance assistance No rip and replace The people behind eConnect #### One team protecting the floor. A leadership team with deep roots in gaming operations, surveillance, technology, and finance, running the company that secures the properties you know. Henry Valentino President & Chief Executive Officer Founded eConnect in 2009 and set its course from casino surveillance to the searchable AI identity layer for physical spaces. LinkedIn ↗ George DiGrandi Chief Operating Officer Runs company operations and keeps deployments and the business disciplined as eConnect scales across gaming and venues. Guido Arias Chief Financial Officer Leads finance and the capital strategy behind eConnect growth. Travis Whidden Chief Technology Officer Leads the platform, infrastructure, and the recognition engine that runs at venue scale. Malcolm Rutherford Executive Vice President of Strategic Operations Drives strategic operations and the company international footprint. Matthew Carrier Vice President of Sales Leads the sales team across gaming, stadium, and venue markets. As featured in #### eConnect in the press. CDC Gaming · G2E 2026 interview Rebuilding for AI without sending data to the cloud Watch on CDC Gaming ↗ Stadia Magazine · Podcast Podcast 9: Henry Valentino on how AI biometrics are reshaping stadium operations Listen on Stadia Magazine ↗ Tribal Gaming & Hospitality · Webinar Strategic Preview: What's Next in Casino Security & Surveillance Technology Watch on Tribal Gaming & Hospitality ↗ Searchable by face Answers in seconds Grows with every visit Unique to your property AI-ready Yours to build on What becomes possible #### The value was always there. AI unlocks it. Your cameras have always captured who walks the floor, but that record just sat in storage. eConnect turns it into a searchable identity layer, so the knowledge you already own becomes something your team can act on in the moment, with instant answers and patterns across every visit. That is the foundation we build on for the next decade. Explore the platform → #### See what eConnect would catch on your floor. Book a walkthrough with the team and see the platform on real deployments. Learn More --- ## Responsible AI URL: https://econnect.ai/responsible > How eConnect approaches facial recognition responsibly: lawful and licensed, American built and gaming licensed, purpose-limited, human in the loop, secured by default, accurate and fair, accountable and auditable. Responsible & ethical deployment ### Capability with conscience. Biometric identity is powerful, and power deserves restraint. eConnect is built and deployed to protect people, guests, staff, and communities, not to surveil them indiscriminately. These are the commitments we hold ourselves and our customers to. Trust, engineered in #### Not a promise on a page. A standard we are held to. Responsible deployment is measurable. eConnect is vetted, tested, and logged at the level a gaming floor demands, so every claim below is one a regulator, an operator, or an auditor can check. NIST-tested accuracy Gaming-licensed vendor US-built, no offshore data Complete audit trail Responsible gaming in practice #### What a human in the loop looks like. Self-exclusion is the clearest case of capability serving people. A guest asks to stay away, and eConnect helps the floor honor that request the moment they return. Every match is an investigative lead, reviewed and confirmed by trained personnel, the human in the loop, before anyone is approached. Stop barred guests at the door Self-exclusion, enforced responsibly ##### Lawful & licensed We operate within gaming, privacy, and biometric regulations, and support customers in meeting the jurisdictional rules that govern their property. ##### American built, gaming licensed All of our development is done in the United States, so the platform is American made, with no offshore handling of sensitive identity data. eConnect is held to the highest levels of casino gaming licensing, among the most rigorous vendor vetting in any industry. ##### Purpose-limited The platform is for security, loss prevention, compliance, and responsible gaming, enforcing exclusions, stopping fraud, and protecting people. Not indiscriminate tracking. ##### Human in the loop Matches are investigative leads, not verdicts. Trained personnel review and confirm before any action is taken on an individual. ##### Secured by default Biometric and identity data is protected with the access controls, encryption, and retention discipline a system of this sensitivity demands. ##### Accuracy & fairness We build on NIST-tested, high-accuracy matching and work to minimize error across demographics, because a wrong match has real consequences. ##### Accountable & auditable Every alert and action leaves an audit trail, so use can be reviewed, explained, and held to standard. Technology in service of people #### The same system that protects revenue protects people. Responsible deployment is not a constraint on what eConnect does, it is the point of it. The capability that stops a fraud ring is the capability that: - ✓ Enforces self-exclusion for guests who have asked to stay away. - ✓ Helps interdict human trafficking moving through public venues. - ✓ Confirms a missing person is alive for a worried family. - ✓ Keeps documented, dangerous individuals off a crowded floor. Our standard: deploy the most capable identity platform in gaming, and be the most thoughtful about how it is used. If a use does not protect people or the integrity of the floor, it is not a use we build for. --- ## Events URL: https://econnect.ai/events > See where to meet the eConnect team at gaming, tribal and security shows, and add any event to your calendar in one tap. Events ### Meet us on the road. Tap a date to add it to your calendar. Photo: Gila River Resorts & Casinos OCT 19 to 22 #### IACSP Conference Oct 19 to 22, 2026 Gila River, Chandler, AZ Add to calendar Event site Photo: Pechanga Resort & Casino OCT 21 to 22 #### Tribal Security & Surveillance Conference Oct 21 to 22, 2026 Pechanga Resort Casino, Temecula, CA Add to calendar Event site Photo: Hanwha Vision OCT 21 #### HITE Oktoberfest 2026 Wed, Oct 21, 11 a.m. to 2 p.m. Hanwha Vision HITE, Irvine, CA Add to calendar Photo: Kidfly182, CC BY 4.0, cropped NOV 3 to 5 #### ISC East Nov 3 to 5, 2026 Javits Center, New York Add to calendar Event site Want time with the team at a show? Meet us there --- ## Frequently Asked Questions | eConnect URL: https://econnect.ai/faq > Find answers to frequently asked questions about eConnect's platform, products, integrations, implementation, training, and support. FAQ ### Frequently Asked Questions Answers to the questions eConnect hears most often from casinos, stadiums, and venues, covering facial recognition, POS Connect, license plate recognition, Red Light Green Light, privacy, and support. Search below or filter by topic. All ( 189 ) Facial Recognition ( 62 ) Platform and Integrations ( 35 ) Privacy and Compliance ( 21 ) POS Connect ( 26 ) Company ( 17 ) Red Light Green Light ( 12 ) Support and Training ( 12 ) License Plate Recognition ( 10 ) 189 questions Can I use my existing cameras? Facial Recognition Yes. eConnect layers facial recognition and analytics over the cameras a venue already runs, with no camera replacement required. Results depend on placement rather than new hardware: dedicated, eye-level, choke-point cameras enroll far better than wide overview views, and cameras under about 720p are often not enough. How many people try to get back in after they have been excluded? Facial Recognition More than most properties realize. Operators report that manual surveillance catches only about 10 percent of people who return after a ban. After deploying facial recognition, the same operators report catching 8 times more at the lowest admitted figure, and up to 30 times more. One banned patron attempted re-entry 19 separate times before being caught at a side entrance. Does facial recognition work every time? Facial Recognition Accuracy is driven by image quality, not luck: overhead cameras that capture hats instead of faces, backlit doorways, and poor enrollment photos are what cause misses. Do expired tags clear completely off a person or subject? Facial Recognition No. When a tag expires it stops applying to the identity, but the history remains. The audit log is append-only and records every tag added or removed, including who made the change and when, so there is always an audit trail. How long are faces kept in the system? Facial Recognition Retention is set by your property's data policy rather than a fixed product default. Enrollment records persist until they are removed, and detection history can be archived and purged at the server level through administrative data policy. Confirm the exact retention configured for your deployment with eConnect support. Can facial recognition be used as access control? Facial Recognition Yes. eClear Access Control uses the face as the credential instead of a card or fob. Because a face cannot be cloned the way a low-frequency RFID badge can be copied with a cheap device such as a Flipper Zero, it removes the credential-cloning risk entirely, and access becomes contactless. How long are exports saved on eConnect? POS Connect Facial Recognition Indefinitely. An exported video stays available until you choose to delete it. How long does eConnect store data? POS Connect 90 days by default. Longer retention can be configured for your deployment. Can eConnect exports be saved on a different server? POS Connect Yes. Contact support@econnect.tv and the support team will help configure an alternate export destination. Will eConnect crash my POS system? POS Connect No. eConnect is read-only with respect to your POS. It receives transaction data and correlates it with video; it does not write back to or control the POS system. Can eConnect send alerts? POS Connect Facial Recognition Yes. Alerts can be delivered as on-screen popups inside your VMS, as push notifications to the eC Alerts mobile app on iOS and Android, and as email pushes where the network allows outbound mail. Alerts carry the enrollment photo, tags, and visit history so a responder has context immediately. What is facial recognition, in plain terms? Facial Recognition It measures the geometry of a face and compares it against a database of enrolled images. Where a person can reliably recognize around 1,500 faces, the system compares against thousands of records continuously and never stops paying attention. How fast does eConnect recognize someone? Facial Recognition Sub-one-second at entry points. Identity is confirmed in milliseconds, which is what makes it usable at a door without creating a queue. Do I need to know someone's name for the system to be useful? Facial Recognition No. The engine creates a uniquely differentiated face record even when the person is unknown, and alerts and history attach to that face. If a name is attached later, for example from a police BOLO, every prior unknown sighting retroactively resolves to that person. As one operator put it: I do not need to know your name, I just need to know your face. Does it still work if someone uses a fake ID or an alias? Facial Recognition Yes. That is one of the strongest arguments for face over document checks. Subjects using false identities are still recognized, because the face persists across aliases and across years. How far back can the system recognize someone from an old photo? Facial Recognition Matches have been made against social-media photos that were decades old, and LinkedIn-quality images are good enough to enroll from. What makes a good enrollment photo? Facial Recognition Close, well-lit, cooperative, and front-facing. The rule is enroll from the best images, recognize from everywhere. Marginal enrollment shots pollute the database and cause bad matches, and bad matches are the single fastest way for operators to lose trust in the system. Where are the best places to enroll faces? Facial Recognition Cage windows, TITO and sports-betting kiosks, and ID-scan podiums. Subjects have dwell time, consistent lighting, a fixed distance, and a reason to stand still, which produces the strongest enrollments - stronger still when tied to the transaction data. Who should we enroll first? Facial Recognition Employees first, since they are the most frequent visitors and face matching beats hand scanners on both speed and accuracy. Then VIPs through loyalty enrollment. Then everyone previously ejected. When importing historical cases, do the highest-impact ones first - you only get one chance to start the database right. Can we import our existing banned list or case files? Facial Recognition Yes. The platform supports bulk enrollment of third-party images and watchlists, and operators routinely import historical cases from systems such as iTrack. Prioritize the highest-impact cases first. Can we share a watchlist with our sister properties? Facial Recognition Yes. Cross-property database sharing means a face enrolled at one venue can be recognized at another. Best practice is to route enrollments through an owner who can reject bad or bad-intentioned entries before they are shared between properties. Can we search recorded video, or only live feeds? Facial Recognition Both. Search by face works across live feeds and recorded video, and you can search by uploading an image or capturing a frame. How long does a face search take? Facial Recognition Effectively immediate. A police-supplied photo can be loaded and checked against recent presence in roughly 20 seconds, and investigations that previously took hours collapse to minutes once a decent face shot exists. What is the Association Engine? Facial Recognition It maps the network of people who repeatedly appear alongside a subject, turning one identified face into a web of known associates. It surfaces individuals seen within 5 seconds before or 90 seconds after the subject on at least 3 separate occasions, and the strength of each connection is shown by the weight of the line between profiles. Can the Association Engine look beyond direct associates? Facial Recognition Yes. The parameters are adjustable, including expanding to multiple degrees of separation - two or three hops out from the original subject. Does the Association Engine need names to work? Facial Recognition No. It works on uniquely differentiated faces, so associates can be mapped even when none of their names are known. What has association mapping actually caught? Facial Recognition A $240,000 VIP safe robbery was proven to be an inside job when the supposed victim's face was run against history and found associating with the two perpetrators - and getting out of the getaway car - roughly two weeks earlier. Can it recognize someone wearing a mask? Facial Recognition Partially. Recognition algorithms focus on the area around the eyes, which vendors optimized during mask mandates. Properties that need reliable capture typically require masks to be lowered at the door so every face is captured. Can it handle identical twins? Facial Recognition Yes. Deployments have flagged edge cases including identical twins and fraudulent IDs in real time. What happens if the system creates duplicate profiles for the same person? Facial Recognition Duplicate face records can be merged into a single identity from within the facial recognition tools. Can we search for a face by name, tag, or description instead of an image? Facial Recognition Yes. Faces can be searched by image, by name or description, by tag, and through the Cameras tab. Can I see everywhere a person has been on the property? Facial Recognition Yes. Subject activity can be viewed by date, and detection records include the detector name, timestamp, time zone, match confidence, and the detection photograph. What are tags used for? Facial Recognition Tags are granular labels applied to identities that answer what is true about this person right now - VIP, Banned, Member, Visitor, Active. They are managed under System then Manage Tags, and access is controlled by Add, Edit, Delete, and Read Tags permissions. Can tags expire automatically? Facial Recognition Yes. Each tag carries a default expiry period, so you can issue an 8-hour visitor pass or a 30-day trial membership and have it lapse on its own. Setting the period to zero means the tag never expires. What is the difference between a tag and a collection? Facial Recognition Collections answer who this person is - Employees, VIPs, Watch Lists, Regular Customers. Tags describe the person's current state on top of that grouping. Collection membership also controls which individuals are visible to downstream systems such as Live Monitor filters, Face Verify kiosks, and pub/sub publishers. Can facial recognition identify VIPs as well as threats? Facial Recognition Yes, and it is one of the most-cited reasons operators buy it. Never miss a VIP is one of eConnect's five core benefits, and the same recognition that flags a banned patron lets a host greet a high-value guest at the door. Can it recognize influencers or public figures? Facial Recognition Yes. The technology can recognize celebrities, athletes, and social-media influencers with 60,000 or more followers - a single positive post can organically reach an audience equivalent to three T-Mobile Arenas. How does facial recognition help with money laundering? Facial Recognition Launderers avoid player cards and keep transactions under alert thresholds, so they are invisible to card-based monitoring. Correlating transactions to faces identifies uncarded players, flags suspicious TITO ticket activity, and surfaces offset betting at sports kiosks. Does it help with Title 31 reporting? Facial Recognition Yes. The platform supports Title 31 reporting obligations such as bill-stuffing detection, and eConnect is building an integration to forward case details to a leading compliance-reporting system so compliance staff can file the required reports. Can facial recognition catch promotional or ratings fraud? Facial Recognition Yes. Organized rings advertise on social media to sign up new-member cards, share a pre-agreed PIN, and harvest 90 days of new-customer free-play offers using many cards and IDs against a single face. Face recognition removes the fraud because the face is the constant. Can it help recover property damage costs? Facial Recognition Yes. Flagging people who damage machines or structures - a single iDeck can run about $1,500 - lets a property identify and recover thousands when those individuals return. Does facial recognition work for employee theft? Facial Recognition Yes, and employees are the highest-value enrollment group because they are the most frequent visitors. Combined with POS data, face recognition ties register exceptions to the specific person who caused them, and it has caught cases as unusual as an employee secretly living in break rooms for weeks. Can eConnect find someone from a partial or obscured image? Facial Recognition Investigators have succeeded with very little. In one case a masked robber was identified from a distinctive printed t-shirt: the team found the shirt's artwork online, cropped and enrolled the face printed on it, and located unmasked frames of the same person. How many cameras and faces can the platform handle? Facial Recognition eConnect processes more than 10,000 live camera channels, is connected to over 300,000 cameras across its customer base, and matches millions of faces every month. What is Face Verify? Facial Recognition A self-service face verification kiosk that runs in a browser on any device with no installer. A guest looks at the camera and sees a full-screen colored overlay telling them to proceed or check in with security. It is available live at faceverify.econnect.ai. What do the Face Verify colors mean? Facial Recognition Green means welcome - recognized and in good standing. Yellow is a soft prompt to check in at the security podium, typically for first-time visitors or routine confirmations. Red is the same instruction with a firmer visual signal for staff awareness. The colors and messages are fully customizable. Does Face Verify tell the guest why they were flagged? Facial Recognition No. On-screen text stays neutral and helpful, and the guest is never shown a reason for their result. Only the operator sees the underlying detail. What hardware does Face Verify need? Facial Recognition None beyond a device with a browser and a camera. It runs on a phone, a tablet - a wall-mounted iPad or Android tablet is the most common deployment - or a PC or kiosk in browser kiosk mode. An optional Fully Kiosk Browser integration supports locked-down Android. Can we lock down a kiosk or operator display so staff cannot change settings? Facial Recognition Yes. Live Monitor runs as a locked-down full-screen dashboard: hide the application menu, disable the settings gear, disable pause and play, disable inline person editing, and hide person and detector names on public-facing screens. The whole configuration is encoded into a shareable URL for fleet deployment. Is the kiosk configuration URL secure? Facial Recognition The Live Monitor configuration string is compressed, not encrypted - anyone with the URL can reproduce that dashboard configuration, so store it securely. Face Verify's shareable URL is encrypted and deliberately excludes the Identity server credentials. How do we tune the system if we are getting false alerts? Facial Recognition Adjust the detection confidence thresholds, refine tag configuration, update the subject database with better images, and consider location-based filtering. The general guidance is to start conservatively, test during low-activity periods, and adjust from experience. What if alerts are not appearing at all? Facial Recognition Verify the eConnect connection status, confirm the alert preferences are configured, and check that the user's permissions include alert access. If alerts are missing for specific people, verify their subject tags and review camera positioning and image quality. Should alerts go to everyone on staff? Facial Recognition No. Alerts should be timely, actionable, and routed only to the team that needs them. Sensitive investigations can be kept in a private bucket visible only to a small surveillance team, so a subject can be tracked daily without any all-staff notification. Do alerts expire? Facial Recognition They should. Alerts are configured to expire based on expected dwell time - a moving subject at an entrance expires faster than someone transacting at the cage. Can an alert be sent somewhere surveillance video legally cannot go? Facial Recognition Yes, and that is a deliberate design point. Alerts use snapshots - the enrollment photo, the tag, and visit history - so the alert can travel to a host or a manager even where raw surveillance video is not permitted to leave the surveillance room. How many alerts should we expect in a night? Facial Recognition One tribal property handling thousands of guests per weekend reports roughly 15 to 20 alerts on a Friday or Saturday. Can two operators end up working the same alert? Facial Recognition No. Acknowledging an alert closes it on all other machines, and Auto Acknowledge coordinates responses automatically across a multi-operator room so work is not duplicated. What is Auto Follow? Facial Recognition An alert option that automatically opens a subject-specific tab on the primary monitor and keeps it updated in real time as that person moves through the property and triggers further alerts. How does eConnect help with human trafficking? Facial Recognition Trafficking is typically one degree separated from other crimes, so it surfaces during other investigations. Suspected individuals are flagged into a private investigative bucket, the team reviews daily who is on property and who they arrived with, and association mapping exposes the wider network. Missing-person photos supplied by police can be checked against recent presence in about 20 seconds. Should we publicize that we use facial recognition? Facial Recognition There is a real tension here. Entrance signage serves as attestation and matters legally, particularly under Illinois BIPA. But operators who work trafficking and organized crime cases keep the specific capability close to the chest, because publicizing it invites evasion - the same pattern already seen with license plate recognition. What does POS Connect actually do? POS Connect It correlates point-of-sale transaction data with camera video, so a register exception is not just a line in a report - it is an event you can watch. Every void, discount, refund, and no-sale is tied to the footage that captured it. What POS events does eConnect track? POS Connect Sixteen defined event types: Void, No Sale, Discount, Refund, Comp, Employee Meal, Check Transfer, Check Merge, Manual Price Entry, High Check Total, Low Check Total, Excessive Quantity, Split Tender, Tip Adjustment, Rounding or Change Discrepancy, and Time Outside Operating Hours. Each carries a numeric identifier so investigators can filter on it. What are the most common POS scams? POS Connect Short ringing - ringing up a cheaper item or nothing and pocketing the difference. Floating receipts - reusing an old check on a later similar transaction to steal the full amount. Line item voids - deleting rung items to lower the total. Discounts - applying a discount on a cash sale and keeping the difference. No Sale - popping the drawer without a sale, often paired with short ringing. Should we be watching managers too? POS Connect Yes. Manager voids are a recognized theft method, and managers who leave their POS swipe card or password with trusted employees enable further theft. Manager activity warrants the same scrutiny as line staff. Is POS fraud detected after the fact or as it happens? POS Connect As it happens. Transaction data is available immediately for exception monitoring and alerting, so suspicious activity is surfaced in real time rather than discovered in a later audit. How does eConnect connect to our POS system? POS Connect Through a secure REST API with JWT authentication. POS vendors and system integrators push transaction data into the platform, where it powers real-time analytics, exception monitoring, and loss-prevention insight. Can our POS vendor test the integration before going live? POS Connect Yes. Developers validate integrations against a live server through the Dev Center at devcenter.econnect.tv, without needing the eConnect team involved. Developer support is at dev@econnect.tv. How do we associate a camera with a register? POS Connect Cameras are associated to POS terminals within the platform, which is what links each transaction to the footage of the lane where it happened. Where should we mount the camera over a register? POS Connect Position it to capture the patron's face, the transaction, and the terminal screen in a single field of view - typically behind the cash register. Avoid high overhead mounts, which capture the tops of heads instead of faces. Can we investigate one employee's whole shift? POS Connect Yes. POS Connect supports investigating a single employee's shift and tracking that employee across multiple terminals or revenue centers. Can we build our own searches rather than use canned reports? POS Connect Yes. The Query Builder supports advanced queries, multi-item searches, saved queries that can be edited later, and an aggregation tool for rolling data up. Can we search by check number? POS Connect Yes. POS Connect supports searching directly by check number. What is the Behavior Report? POS Connect A POS Connect report that surfaces patterns in employee transaction behavior over time, rather than showing individual exceptions in isolation. How do flags work in POS Connect? POS Connect Flags mark suspicious transactions so they can be grouped, reviewed, and followed up rather than getting lost in transaction volume. Can POS activity be tied to a face rather than an employee login? POS Connect Yes, and that is the point of running POS Connect alongside facial recognition. Transactions are linked to the person actually at the terminal, which defeats shared logins and borrowed swipe cards. Does eConnect work with cage and TITO transactions too? POS Connect Yes. The platform integrates with TITO, cage, and kiosk systems, and AML forensics ties facial recognition to TITO and cage transactions. Can we monitor ATM activity by guest? POS Connect Yes. At least one deployment links ATM monitoring to individual guests alongside cage transaction verification by face. How do we export video for an investigation? POS Connect Facial Recognition Export from a saved case. The exported file is fully self-contained - it includes an offline Windows player, so recipients need no eConnect software to view it, and transaction overlays and facial recognition tags travel with the video. Is exported video tamper-evident? POS Connect Facial Recognition Yes. All exported video is digitally watermarked to protect the integrity of the footage and help prevent tampering, which supports its use as case evidence. Can we attach evidence to a case file? POS Connect Facial Recognition Yes. Cases support attachments, saved video, multiple incident types, and an activity log that tracks incident progress over time. Can we export a face profile report? Facial Recognition Yes. Face profile reports can be exported as PDF. What dashboards are available? POS Connect Facial Recognition Dashboards are user-built and customizable. You can create and customize dashboards, add a facial recognition live feed, adjust grid columns, change graph colors, and enable auto-refresh for wall displays. What is Red Light Green Light? Red Light Green Light eConnect's frictionless entry system. It combines an ID scan with facial recognition for returning guests, so identity is confirmed at the door in milliseconds. The principle is simple: green means go, red means check. Does Red Light Green Light mean we stop checking IDs? Red Light Green Light No - it means you stop checking the same ID repeatedly. One New York casino is legally required to scan every guest's ID; facial recognition lets returning guests skip the repeat check while the property stays fully compliant. In the operator's words: we needed to check every ID, but we did not need to do it every time. How much traffic can a single entry point handle? Red Light Green Light One government-owned New York casino processes up to 10,000 guests a day through a single-door entry system using Red Light Green Light . Does frictionless entry weaken security? Red Light Green Light No. The system automatically detects banned individuals and self-excluded patrons and flags edge cases such as identical twins and fraudulent IDs in real time, while operating inside New York's strict surveillance and data privacy regulations. The framing used by the operator who deployed it: this is not about spying, it is about simplifying. Can guests claim promotions without pulling out ID? Red Light Green Light Yes. Marketing kiosks with facial recognition let guests claim promotional items without presenting an ID or a wallet. Can we use it to greet VIPs at the door? Red Light Green Light Yes. That is the frictionless VIP entry use case - recognizing the people who matter the instant they arrive so hosts can greet or route them without adding a checkpoint. Does Red Light Green Light need new door hardware? Red Light Green Light No. It runs on the cameras a venue already operates. No separate entry hardware is required for identification. Why focus on the entrance specifically? Red Light Green Light The entrance is the key touchpoint where excluded patrons can be intercepted before they reach the floor. Pairing license plate recognition with ID scanning at that point helps staff distinguish VIPs from excluded players before anyone gets inside. Can badge printing for contractors be automated? Red Light Green Light Yes. At least one deployment covers workforce compliance and contractor tracking with automatic badge printing. Why replace RFID badges with faces for access control? Red Light Green Light Because RFID badges can be cloned. Cheap, widely available devices such as the Flipper Zero copy low-frequency RFID cards in seconds, giving an attacker the same access as a trusted employee. A face cannot be cloned or emulated, and access becomes contactless at the same time. Can facial recognition replace employee hand scanners? Red Light Green Light Yes. Face matching is faster and more accurate than hand scanners, and some venues retired their hand scanners after COVID in favor of it. Does eConnect do time and attendance? Red Light Green Light Yes. eClear covers face management for access control and time and attendance, and is available from the Cloud Portal. Do we need special LPR cameras? License Plate Recognition Plate Connect reads plates from existing LPR hardware. As with faces, results depend on dedicating and positioning the camera properly rather than on buying a new one. Can you match a vehicle to a person? License Plate Recognition Yes. Advanced LPR ties plate reads to the people driving the vehicles, so a plate read is not an isolated event - it links to a known person through facial recognition. What is the Live Lot Dashboard? License Plate Recognition A real-time view of the parking lot that pairs plate recognition with facial recognition, so venue teams know who is arriving before guests reach the door. Can we search for a plate we only partially have? License Plate Recognition Yes. Plate Connect supports fuzzy similarity search on plates. Can we get alerted when a specific vehicle arrives? License Plate Recognition Yes. Plates can be added to monitoring and hot lists, and matching reads generate real-time alerts through the same alerting system as faces. How do we add or remove a plate from monitoring? License Plate Recognition Through the Events Bridge API using your own external ID. There are calls to monitor a plate, unmonitor it, check whether a given externalId is currently monitored, and retrieve every plate you have under monitoring. How does LPR help with money laundering and banned patrons? License Plate Recognition It records plate details and identifies banned vehicles before entry, giving staff warning at the lot rather than at the door. Does LPR help with vandalism and theft in the lot? License Plate Recognition Yes. Capturing vehicle details supports fast response to vandalism and theft cases that would otherwise have no starting point. Can plate alerts appear inside our VMS? License Plate Recognition Yes. LPR events, hot list integration, and vehicle tracking are part of every eConnect VMS integration, with alerts surfacing natively in the VMS interface. Do people evade LPR once they know about it? License Plate Recognition Yes, which is why operators keep detection capabilities confidential. Evasion following public awareness is a pattern already observed with license plate recognition, and it informs how properties talk about facial recognition. Which video management systems does eConnect integrate with? Platform and Integrations Five certified VMS platforms: Mirasys, Genetec Security Center, Dallmeier Hemisphere, Synectics, and Intellicene. Every integration delivers face recognition, license plate recognition, real-time alerts, and native embedding of eConnect tools inside the existing VMS interface. Which Genetec versions are supported? Platform and Integrations Genetec Security Center versions 5.10 through 5.13, via a certified integration covering face recognition, LPR, and POS data overlay. Is the Genetec integration officially certified? Platform and Integrations Yes. eConnect completed official Genetec Security Center certification, announced April 2025, confirming interoperability with Genetec's unified security platform. Do operators have to learn a new interface? Platform and Integrations No, that is the point of native UI embedding. eConnect tools appear inside the VMS your operators already use - alerts arrive in the Genetec tray by priority, or through the eConnect icon in the Mirasys toolbar. How does the Dallmeier integration work? Platform and Integrations Real-time facial recognition delivered over MQTT, with a native eConnect UI embedded in SeMSy 5. What else does eConnect integrate with besides VMS? Platform and Integrations Casino management systems, player tracking and loyalty systems, POS systems, TITO, cage and kiosks, ID and passport scanners, sports-betting kiosks, and Omnigo or CIP reporting systems. Alerts and profile data can also flow onto the venue message bus for hosts, marketing, and operations. Can we deploy on-premise instead of cloud? Platform and Integrations Yes. Both on-premise and cloud deployments are supported. Cloud deployments use a customer-specific address at customername.econnectcloud.com; on-premise deployments run against your own server host on port 5009. We run a closed network. Can eConnect work without internet access? Platform and Integrations Yes. On-premises deployment keeps all traffic on the private network, self-signed certificates are supported for private deployments, and IP whitelisting is available for webhook endpoints. How does authentication work for the APIs? Platform and Integrations JWT bearer tokens. A client logs in once at the auth endpoint to obtain a token, sends it on every protected call, and renews it before expiry. Every endpoint enforces its own minimum permission on top of that. Is biometric data encrypted? Platform and Integrations Face images and biometric data are encrypted in transit, all communications require HTTPS, external IDs are isolated per partner, and webhook payloads are secured with partner-specific authentication. What is the Events Bridge? Platform and Integrations The intermediary service between partner systems and eConnect backends. It accepts monitoring requests using the partner's own external IDs, handles enrollment and matching against the Identities API for faces and eConnect Core for plates, manages webhook callbacks on detection, and maintains the mapping between partner IDs and internal identities. Can we keep using our own ID scheme? Platform and Integrations Yes. Events Bridge maps your externalId to the internal person ID or plate record, so you keep your proprietary identifier scheme without compromising system integrity. How are webhook callbacks delivered? Platform and Integrations As HTTP POST requests to your configured endpoint. Authentication supports Basic Auth or Bearer Token, retry logic uses configurable attempts with exponential backoff, and the payload carries your original externalId plus additional fields. What happens to detections if a backend goes down? Platform and Integrations Events Bridge maintains monitoring state through backend outages. Detection events are queued and processed when the system recovers, and webhook delivery retries against failed partner endpoints. Do we have to call every backend separately? Platform and Integrations No. A single API call propagates to all connected endpoints. Face systems are distributed across multiple Identities API instances and LPR across multiple eConnect Core instances, with Events Bridge handling connection management and synchronization. What is the difference between publish and publishWithResponse? Platform and Integrations Publish is fire-and-forget: it returns 200 OK with an empty body and feeds the recognition engine. PublishWithResponse is the synchronous counterpart and returns the detected faces immediately, with largestFaceOnly and allowDoubleDetection options. Both require the Face Publishing permission. How do we query someone's detection history through the API? Platform and Integrations Two GET endpoints, one keyed by personId and one by faceId. Both support paging with skip and take, time bounds with epochStartMs and epochEndMs, and sort order via dateAscending. Each result carries confidence, UTC timestamp, IANA time zone, detector name, and the detection image. Requires the Read Detections permission. Can we pull enrollment and detection photos programmatically? Platform and Integrations Yes. Enrollment photos are retrieved by faceId and detection photos by faceId and detectionId, both returned as JPEG to any authenticated caller. File documents can be uploaded and downloaded with the Add and Read Identity Files permissions. Does eConnect support publish and subscribe patterns? Platform and Integrations Yes. Publishing points and subscriptions are first-class features with their own permission categories, and collection membership controls which identities the pub/sub publishers can see. Can an AI assistant query our eConnect data? Platform and Integrations Yes. The eConnect MCP Server connects assistants such as Claude, ChatGPT, and VS Code Copilot directly to an installation, exposing 62 tools across 7 categories at mcp.econnect.ai. You query live data and run reports in natural language without opening the portal. Which data can the MCP server reach? Platform and Integrations Four modules: face recognition including enrolled subjects, detections, and watch lists; LPR events, hot lists, and detector status; POS transactions, exceptions, and register status; and casino operations covering sessions, player profiles, cage transactions, and Title 31 compliance. How are MCP tokens secured? Platform and Integrations Tokens are encrypted with AES-256-GCM. A token is valid for 7 days by default, configurable up to 30 days, and is reusable across sessions until it expires. Can the MCP server run on a closed network? Platform and Integrations Yes. Cloud deployment is recommended for internet-accessible installations, and an on-premises deployment keeps all MCP traffic on the private network for closed environments. What is the Cloud Portal? Platform and Integrations The central dashboard at econnectcloud.com for launching every eConnect cloud application you are permitted to use. It provides single sign-on, an app launcher, and user access management. Identities, eClear, and Face Rec are the highlighted applications. What is eConnect Core? Platform and Integrations The Windows application used in surveillance rooms as the central command interface. Operators search by face, monitor live face and LPR detection streams filtered by location, tag, and category, manage and acknowledge alerts, configure thresholds and escalation, generate reports, export detection logs, and manage subject profiles. Which browsers are supported? Platform and Integrations Chrome, Edge, Firefox, and Safari. How granular are user permissions? Platform and Integrations Very. The system is strictly permission-driven and menus differ per user based on role. Categories include Identities, Live Monitoring, Users and Roles administration, Tags, Identity Entity Fields, Publishing Points, Subscriptions, Audit Logs, and Administration. A user with no module permission sees no menu items at all. Who can reset a user's password? Platform and Integrations A System Administrator at your site, through System Administration then Users and Roles. Is there an audit trail of administrative changes? Platform and Integrations Yes. The audit log records identity creation, updates, and deletion, tag changes, face enrollment and removal, alias, address and notes edits, custom field updates, document changes, and user or role changes. Each entry captures who, what changed with before and after values, when, and the target identity. Can the audit log be edited? Platform and Integrations No. It is append-only and cannot be edited from the UI. Entries are added by operator actions only, and can be archived or purged solely through administrative data policy at the server level. Can we audit the history of one specific person? Platform and Integrations Yes. The Person Editor includes an Audit History section scoped to that individual, while the site-wide Audit page handles broader queries and can be filtered by date range, user, identity, and event type. Does eConnect have a mobile app? Platform and Integrations Yes. The eC Alerts app delivers real-time alerts on iOS and Android, and there is an eCU Mobile App for management. Enabling a user requires Mobile Alerts Enabled on their account plus membership in the Mobile Alerts logical group and alert-bridge permission in eConnect Cloud. Our surveillance network is air-gapped. Is that still the right model? Platform and Integrations It is increasingly a liability. Air-gapped surveillance systems never receive patch updates and become vulnerable within a few years. Modern deployments depend on cooperation between progressive IT and surveillance teams, balancing cloud services against on-premise AI, with API bridges to CMS and marketing platforms designed carefully. Are ID scanners networked? Platform and Integrations Most are not. They are typically un-networked serial or USB devices meant to check age and detect altered IDs. Networking them is a physical-layer lift, but once on the message bus they eliminate repeated ID checks at the door, hotel desk, and cage, and they feed high-quality images into enrollment. Will physical ID scanning still matter in five years? Platform and Integrations Probably less. Online flows increasingly do photo plus face match, and standalone physical license scanning is expected to fade as a result. Is facial recognition legal to use in a casino? Privacy and Compliance Yes, and it is in use across the industry, but the obligations vary by jurisdiction. Entrance signage constitutes attestation, which matters under Illinois BIPA. California requires an opt-out and removal capability. Recommended language belongs in loyalty terms and conditions and in employee handbooks. Confirm your own state's requirements with counsel. Is there an expectation of privacy on a casino floor? Privacy and Compliance The distinction that matters is between privacy and anonymity. There is no privacy in a public space; what facial recognition removes is anonymity. The technology can even keep a subject anonymous to floor staff while retaining the data electronically for Title 31 filing. Can a guest ask to be removed from the system? Privacy and Compliance California requires an opt-out and removal capability, and identity deletion is a supported, audited operation. Confirm the removal process that applies in your jurisdiction with eConnect and your counsel. Where should we post notice that facial recognition is in use? Privacy and Compliance At the entrance. Entrance signage constitutes attestation. Supporting language should also appear in loyalty program terms and conditions and in employee handbooks. What is self-exclusion? Privacy and Compliance A responsible-gaming program in which individuals voluntarily bar themselves from gaming venues to help manage problem gambling. Venues are expected to help enforce those commitments by keeping enrolled individuals from gambling on the premises. Why can't staff just remember who is self-excluded? Privacy and Compliance Because human recognition does not scale. A person can maintain about 150 close relationships and reliably recognize roughly 1,500 faces. A venue's exclusion list, checked against thousands of arriving guests, exceeds what memory can do. Can eConnect connect to state self-exclusion lists? Privacy and Compliance Yes. Several gaming control boards expose their self-exclusion list via API, and eConnect can integrate so barred individuals are flagged automatically rather than only at ID-scan entrances. The platform also supports state exclusion lists and bulk watchlist enrollment. What happens if we miss a self-exclusion violation? Privacy and Compliance Regulatory fines from state and regional gaming boards reaching into the thousands of dollars, plus negative publicity and reputational damage when violations become public. Can someone pre-register for self-exclusion remotely? Privacy and Compliance Yes. Selfie onboarding supports remote pre-registration and self-exclusion enrollment. Are regulators comfortable with facial recognition? Privacy and Compliance Increasingly so. Operators report regulators are coming on board, summed up as: no one wants to go back to tape. What is eConnect's position on responsible AI? Privacy and Compliance Responsible AI is a standing pillar of eConnect's public platform framing, presented alongside Who We Protect, Platform, Partners, and Results. Is a face like a permanent cookie? Privacy and Compliance That is the analogy eConnect itself has published. Systems track visit frequency, recency, and duration, and can associate personal metadata. The difference from a browser cookie is that there is no clear-history option - at least not without the help of a plastic surgeon. Should we ban someone based on criminal history alone? Privacy and Compliance That is a policy decision the technology forces you to make rather than one it makes for you. With new knowledge comes new responsibility: whether past behavior predicts future conduct, and how to balance safety against inclusivity, is the core tension operators now face. Can public mug shots be imported? Privacy and Compliance Publicly available mug shots can be imported into facial recognition databases. Nevada alone has 7,386 registered sex offenders, with about 4,500 residing near the Las Vegas Strip. Who approves a new enrollment? Privacy and Compliance Enrollments and approvals should pass through an owner with authority to reject bad or bad-intentioned entries before they go live - especially before any watchlist is shared between properties. Can we restrict who sees a sensitive investigation? Privacy and Compliance Yes. Suspected individuals can be flagged into a private bucket visible only to a small surveillance team, so daily review happens without any property-wide alert. Can we hide guest names on public-facing screens? Privacy and Compliance Yes. Live Monitor has explicit Hide Person Name and Hide Detector Name settings for exactly this, alongside the other kiosk lockdown controls. Is data isolated between partners? Privacy and Compliance Yes. External IDs are isolated per partner, and webhook payloads are secured with partner-specific authentication. Does eConnect use our data to train models? Privacy and Compliance Confirm with eConnect for your specific contract and deployment. This is not addressed in the current published documentation. Where is our data physically stored? Privacy and Compliance It depends on your deployment. On-premise installations keep data on your own servers; cloud installations run under your customer-specific econnectcloud.com instance. Confirm the region and hosting arrangement for your contract with eConnect. Is eConnect certified against a security standard such as SOC 2? Privacy and Compliance Confirm current certifications directly with eConnect. The published documentation covers encryption in transit, JWT authentication, and per-partner isolation, but does not list formal audit certifications. What does support cost, and how long does it last? Support and Training eConnect provides lifetime support, training, and updates, with 24/7/365 US-based live support. Lifetime IT support is a stated core benefit of the platform. How good is eConnect's support, measurably? Support and Training eConnect reports a Net Promoter Score of 98 percent, with customer satisfaction at 98.67 percent happy and 1.33 percent neutral. It won the 2024 Industry Excellence Award for Customer Support from Gaming and Leisure Magazine. What are eConnect's support commitments? Support and Training Four stated pillars: immediate response times to minimize downtime, expert technical guidance across software, cameras, and servers, seamless system integration assistance, and long-standing industry partnership. How do I contact support? Support and Training Email support@econnect.tv or call (702) 523-8786. Developer questions go to dev@econnect.tv. Is training included? Support and Training Yes. eConnect University is a free certification program offering interactive training, digital badges, and certification tracks. Lifetime training is included with the platform. How do I sign up for eConnect University? Support and Training Go to the eConnect University registration page, create a learner profile, verify your email to activate the account, then browse the available courses and certification tracks. Do we need a dedicated analyst to run this? Support and Training Not required, but it helps. Operators report the up-front work of importing known profiles and prioritizing high-impact cases pays dividends, and that a dedicated data analyst accelerates it considerably. How do we get a user onto the mobile alerts app? Support and Training Create the user in the desktop application and in eConnect Cloud with alert-bridge permission. Then under Setup, Users, User List, enable Mobile Alerts Enabled and save. Add the user to the Mobile Alerts logical group. The user then signs into the desktop app, connects their Cloud credentials under Setup, Home, and signs into eC Alerts with the same credentials. Where do I get the default PIN for a Face Verify device? Support and Training New devices ship with a default PIN that is not published publicly. Request it from eConnect support at 702-523-8786 or support@econnect.tv, then set your own PIN under General. Do Face Verify settings survive a reboot? Support and Training Yes, settings save to browser local storage and survive reloads and power cycles. But they are specific to that browser and device, and clearing site data, using private mode, or uninstalling the browser erases them. Use the encrypted shareable URL as your backup and fleet deployment method. Should we test camera locations before committing? Support and Training Yes. Sample and test candidate locations before committing to them. Whether an existing camera works depends on its age, resolution, height, and distance, and 720p is often not enough. How should we roll out alerting to operators? Support and Training Start conservatively and adjust from experience. Test alert preferences during low-activity periods, train every operator on the response procedure, establish clear communication protocols between staff, and document and review alert effectiveness regularly. Who is eConnect? Company A Las Vegas-based software company providing AI facial-recognition and behavioral-analytics software for casinos, stadiums, and hospitality venues. Its mission is to turn passive surveillance into proactive intelligence. How long has eConnect been around? Company Founded January 4, 2009 by Henry Valentino - around 15 years in business. The company originated in casino surveillance and grew into the category leader for gaming protection software. How many customers does eConnect have? Company More than 400 clients protected, deployed across 100 or more casinos and venues. Who runs the company? Company Henry Valentino is President and CEO, George DiGrandi is COO, Guido Arias is CFO, Travis Whidden is CTO, Malcolm Rutherford is EVP of Strategic Operations, and Matthew Carrier is VP of Sales. Where is eConnect built? Company In the United States. eConnect is headquartered in Las Vegas and its software is US-developed and US-supported. Is eConnect licensed for gaming jurisdictions? Company Yes. eConnect is licensed for gaming jurisdictions. Does eConnect lead its market? Company By deployment share, yes. The 4th Annual International Casino Surveillance Survey put eConnect at 33 percent of casino facial recognition deployments, roughly 1.5 times the next vendor - Oosto/Anyvision at 22 percent, SAFR/Vision Labs and Briefcam at 6 percent each, and Clearview at 2 percent. What awards has eConnect won? Company The 2021 G&L Gaming and Hospitality Platinum Award for identity management, voted by a roundtable of gaming and hospitality executives, and the 2024 Gaming and Leisure Industry Excellence Award for Customer Support. How does eConnect rank on accuracy independently? Company Its recognition engine is ranked among the most accurate in NIST testing. What makes eConnect different from a general-purpose facial recognition vendor? Company It is built specifically for casinos rather than adapted to them, backed by a team drawn from casino surveillance, with integrations into gaming-specific systems - TITO, cage, player tracking, Title 31 reporting - that general-purpose vendors do not carry. Which industries does eConnect serve? Company Gaming venues and casinos, stadiums and arenas, and hospitality, retail, and restaurants. What products make up the eConnect suite? Company Facial Recognition, Red Light Green Light , POS Connect, Plate Connect for LPR, eClear Access Control, eClear I.D. Scanner, RatingsConnect, Baccarat Analyzer, TITO Connect, the eC Alerts App, and the eCU Mobile App. What does eConnect cost? Company Pricing is quoted per deployment. For scale, operators describe the cost as often less than a single security guard while covering surveillance, operations, compliance, and marketing. Contact eConnect at (702) 523-8786 for a quote. How do we justify the budget internally? Company Spread it across departments. The system serves surveillance, operations, compliance, and marketing simultaneously, and sharing the cost across those budgets speeds approval. Some customers assign a dollar value per tag, such as felony ejections, to quantify return directly. What is the return on investment? Company It comes from several directions at once: recovering property damage costs, eliminating promotional and ratings fraud, catching ban evaders that manual surveillance misses roughly 90 percent of, reducing investigation time from hours to minutes, and improving VIP recognition. eConnect frames it as turning the existing camera investment from a cost center into a profit center. Do we need to replace our surveillance system to adopt eConnect? Company No. The core positioning is upgrade, do not overhaul - the software integrates into any legacy video security system and layers onto the cameras and VMS already in place. How do I request a demo? Company Request a demo through econnect.ai, or call (702) 523-8786. --- ## Request a Demo URL: https://econnect.ai/contact > Request a live eConnect facial-recognition demo on your own floor plan and cameras. Most demos take 30 minutes. Get in touch ### Request a demo. Tell us about your property and we will set up a walkthrough on cameras like yours. Most demos take 30 minutes. Full name   * Full name   * Work email   * Work email   * Property / company Property / company Phone Phone What are you most interested in? Facial recognition & watchlists What are you most interested in? Tell us about your venue Tell us about your venue Learn More ##### 📞 Talk to a human Prefer to speak with someone directly? Call the team. (702) 523-8786 Sales & demos matthew.carrier@econnect.tv Support brandon.hintz@econnect.tv ##### 🤝 Partners & integrators Building security solutions for gaming or venues? Let us co-market and integrate. Become a partner → Or email our partnerships lead lorenzo.valentino@econnect.tv ##### 🎥 See it first Watch platform demos and customer videos before you book. Browse resources → --- ## Privacy & Cookie Notice URL: https://econnect.ai/privacy > How eConnect uses cookies and site analytics. No cross-site trackers and no device fingerprinting. United States visitors. Legal ### Privacy & Cookie Notice Last updated June 2026. eConnect, Inc. is a United States company and this website is intended for United States visitors. We do not sell personal information. #### Cookies we set These are first-party cookies, set by this site only. We do not use third-party advertising pixels or cross-site trackers, and we do not use device fingerprinting. - ec_vid : A random visitor id so we can recognize a returning browser. It lasts about 12 months. - ec_sid : A per session id. It clears when you close the browser. - ec_consent : Remembers whether you accepted or declined analytics. It lasts about 12 months. - ec_cid : Present only if you arrived through one of our own links or forms, so we can connect your visit to our record of you. It lasts about 12 months. #### What we measure Pages viewed, time on page, scroll depth, the links and buttons you click, the page that referred you, campaign tags on the link you followed, your approximate location from IP address, and your browser and device type. If you reach us through one of our emails or campaigns, or submit the demo form, we associate that activity with your contact record so our team can follow up well. #### Why To understand how the site is used, improve it, and respond to genuine interest from prospects and customers. We use this for our own sales and marketing only. #### Your choices Select Decline on the cookie banner and we stop analytics for your browser. You can also clear cookies in your browser at any time, or email us to ask what we hold and to have it removed. #### Contact eConnect, Inc., United States. support@econnect.tv or (702) 523-8786. --- ## Technology Partners URL: https://econnect.ai/partners > Every eConnect partner represents a live integration supported by the number one identity management platform in gaming and hospitality, across VMS, POS, incident tracking, access control, and weapons detection workflows. Technology partners ### One intelligence layer over the systems your team already runs eConnect sits on top of the video, gaming, point of sale, and access systems you already own. It ties every record back to the right face and the right footage. You get one investigation path, and you replace nothing. #### eConnect Technology Partner Program Build an integration, expand your portfolio, or take a joint solution to market with us. Technology Providers • Resellers • Systems Integrators Learn More → Supported integrations ##### Every partner is a live integration on our platform eConnect runs the leading identity management platform in gaming and hospitality. Each partner below ties a system you already run to one identity and one investigation record. Surveillance & Camera Systems Genetec Avigilon Milestone Dallmeier Mirasys Synectics Intellicene Axis Bosch Pelco Honeywell Gaming & Player Rating Light & Wonder Aristocrat IGT Konami NRT CasinoTrac E Everi Planet Bingo Point of Sale Oracle MICROS Agilysys InfoGenesis Revel Aloha - NCR Toast Bepoz Squirrel POS Incident Reporting 24/7 Software Omnigo CIP Time & Attendance UKG Paycom ADP License Plate Recognition Hanwha Vision Leonardo Insight Visitor Management & ID Veridocs Safr Tokenworks Weapons Detection Evolv Xtract One Integrators North American Video Global Surveillance Associates Surveillance Systems Inc Connections IT M MOSS Preferred Technologies (Pref-Tech) Media Partners Gaming & Leisure TribalNet Native Nations TG&H CDC Gaming Proud members of Integration request #### Need an integration you do not see eConnect continues to expand the ecosystem. If you need another platform reviewed, send the request here and the engineering team can evaluate it. Name   * Name   * Company   * Company   * Email   * Email   * Phone Phone Product / platform name   * Product / platform name   * Product category ​ Product category Website Website Timeline ​ Timeline Current environment Current environment Describe your integration request   * Describe your integration request   * Business need Business need Submit --- ## eConnect Partner Program | Technology, Reseller & Integrator Partnerships URL: https://econnect.ai/partners/program > Explore the eConnect Partner Program for technology providers, resellers, and systems integrators. Build integrations, enable sales teams, and create new opportunities together. ### eConnect Partner Program #### Let's Build Smarter Solutions Together The eConnect Partner Program brings together technology providers, resellers, systems integrators, and industry specialists to deliver more connected, intelligent solutions for our shared customers. Whether you want to build an integration, expand your product portfolio, or take a joint solution to market, we provide the technology, expertise, and support to help make the partnership successful. Explore Partnership Paths Book a Partner Meeting Partnership paths #### Choose the Partnership Path That Fits Your Business Our program is designed around two primary paths. Each path provides a practical framework for building capabilities, creating market opportunities, and delivering greater value to customers. Path one #### Technology Partners For software companies, hardware providers, platform developers, and technology organizations that want to integrate with eConnect and bring a differentiated joint solution to market. What the program includes 01 ##### Integration Planning Work with the eConnect team to identify high-value use cases, define technical requirements, and create an integration roadmap. 02 ##### Technical Development Collaborate with our technical experts to design, build, test, document, and maintain a reliable integration. 03 ##### Solution Validation Validate the combined solution through structured testing, product demonstrations, and real-world customer use cases. 04 ##### Joint Go-to-Market Strategy Develop a shared plan for positioning the integration, reaching priority markets, and creating new opportunities for both organizations. 05 ##### Joint Marketing Collaborate on announcements, solution briefs, webinars, case studies, digital campaigns, and other co-branded marketing activities. 06 ##### Sales Enablement Equip both sales teams with messaging, demonstrations, discovery guidance, competitive positioning, and supporting materials. 07 ##### Road Shows and Industry Events Join eConnect at selected conferences, road shows, customer events, webinars, and industry discussions where the joint solution can be showcased. 08 ##### Opportunity Collaboration Coordinate on qualified opportunities, customer introductions, solution demonstrations, and account planning when appropriate. 09 ##### Ongoing Partnership Reviews Maintain momentum through regular business reviews, product updates, integration planning, and shared performance goals. Become a Technology Partner Path two #### Reseller & Integrator Partners For resellers, consultants, systems integrators, managed service providers, and solution specialists that want to sell, implement, and support eConnect solutions for their customers. What the program includes 01 ##### Partner Onboarding Receive a structured introduction to eConnect, our solutions, target customer profiles, positioning, and partner processes. 02 ##### Product Training Build practical knowledge of eConnect products, capabilities, use cases, configuration, and customer outcomes. 03 ##### Sales Enablement Receive sales presentations, discovery questions, solution briefs, competitive guidance, proposal support, and other resources needed to sell confidently. 04 ##### Demo Environment Gain access to an appropriate demonstration environment and guidance for presenting eConnect solutions effectively to prospective customers. 05 ##### Technical and Implementation Training Prepare technical teams to scope, deploy, configure, integrate, and support eConnect solutions. 06 ##### Deal and Opportunity Support Collaborate with eConnect on account strategy, solution design, demonstrations, technical validation, and closing qualified opportunities. 07 ##### Marketing Support Participate in joint campaigns, events, webinars, customer outreach, and other market-development activities. 08 ##### Partner Pricing and Discounts Qualifying partners may receive structured partner pricing or product discounts that support resale margins and long-term growth. 09 ##### Customer Success Support Work with eConnect to help customers achieve successful deployments, strong adoption, and measurable business outcomes. 10 ##### Growth and Performance Reviews Review pipeline, enablement needs, customer feedback, and expansion opportunities through ongoing partner check-ins. Become a Reseller or Integrator Partner Shared value #### A Partnership Built for Long-Term Growth Successful partnerships go beyond a single integration or transaction. We work with our partners to build technical alignment, strengthen sales capabilities, develop market opportunities, and create lasting value for customers. Build differentiated solutions Reach new customers and markets Strengthen sales and technical capabilities Create measurable customer outcomes Book a meeting #### Let's Discuss the Right Partnership for You Interested in becoming an eConnect technology, reseller, or integrator partner? Book a conversation to tell us about your organization, your customers, and the opportunity you see. We'll explore which partnership path is the best fit and identify the next steps. Book a Partner Meeting Have a partnership question? Use the site's existing contact method to reach the eConnect team: contact eConnect --- ## 24/7 Software Integration URL: https://econnect.ai/partners/24-7-software > eConnect and 24/7 Software: featured incident management integration with synchronized incidents, facial recognition events, supporting evidence, and venue SOC workflows. Incident Reporting & Investigation Platforms ### Incident workflows that start with identity, evidence, and venue context already in place 24/7 Software is a featured eConnect partner. The integration centers on joint incident management workflows that tie eConnect identity intelligence to 24/7 Software incident reporting for stadiums, arenas, gaming properties, and large venues. Overview #### How the integration works When eConnect raises a watchlist hit, facial recognition event, point of sale exception, or behavior alert, it can push a structured event into 24/7 Software with the subject identity, camera, timestamp, and supporting evidence already populated. The operator confirms, dispatches, and investigates instead of transcribing the event by hand. When an incident in 24/7 Software results in an ejection or other action, that subject can be enrolled into an eConnect watchlist so synchronized incidents, facial recognition events, and supporting evidence stay connected across future investigations and SOC workflows. Key capabilities #### What the integration delivers Joint incident management workflows Identity intelligence and incident reporting operate together so venue teams can move from alert to dispatched response in one workflow. Synchronized incidents and supporting evidence Facial recognition events, subject context, timestamps, camera references, and supporting evidence can be carried into the incident record. SOC ready alert routing Recognition alerts can route through existing command center dispatch and escalation rules for stadiums, arenas, gaming properties, and large venues. Closed loop ejection workflows An ejection or incident outcome in 24/7 Software can enroll the subject into an eConnect watchlist for future recognition events. Use cases #### Where teams put it to work Each page follows the same structure so operators can compare partners quickly: overview, workflow, capabilities, use cases, visuals, and a clear next step. Stadium ejection workflow A fan ejected during the event can be enrolled and recognized when they return on a future game day. Arena command center dispatch A watchlist hit at a gate can become a dispatched task with photo, location, and clip context already attached. Gaming and large venue SOC review SOC teams can trace a subject from identity event to incident outcome with synchronized evidence and reporting context. Architecture #### How the data moves eConnect reads from the partner platform, resolves identity, and returns intelligence. Nothing on the property has to be replaced to support that workflow. 24/7 Software Partner platform eConnect Intelligence layer Alerts Analytics Identity Management Video Intelligence eConnect pushes structured identity events into 24/7 Software, incident outcomes can enroll subjects back into eConnect watchlists, and both systems support a faster venue investigation workflow. Operator value #### What changes for the team The outcome should be a tighter response path, a cleaner investigative record, and better continuity between identity, video, and operations. Faster investigations for venue teams Investigations move faster when identity intelligence, incidents, and supporting evidence stay synchronized across both systems. Bans that actually hold A person removed once is recognized on the next visit, whether that is next week or three years later. Enforcement stops depending on who happens to be on shift. One record, one truth Identity, video, and operational data live in the same investigation record, so compliance requests and legal holds are answered from one place. Investigations in minutes, not days A single photo resolves to a timeline, the associated video, and the linked events. Reviewers stop scrubbing footage and start reviewing evidence. #### One incident workflow for venues and SOC teams 24/7 Software is a flagship eConnect partner, and the integration centers on joint incident management for stadiums, arenas, gaming properties, and large venues. Recognition events can open structured incidents with context attached Dispatch teams work from subject, location, evidence, and event timing together Investigations move faster because the report does not start blank Security operations centers stay aligned to the tools already in use #### Closed loop identity and reporting The combined workflow connects incident response and future prevention by carrying subjects and supporting evidence across both systems. Ejections and incident outcomes can enroll a subject into a watchlist Future facial recognition events can be tied back to prior incidents Evidence remains easier to trace across reports and alerts Repeat offender reviews can be organized around identity instead of typed names Next step #### Request a demo for eConnect and 24/7 Software We can walk through the partner workflow on systems like yours and show how the alert, identity, and video record stay connected. Learn More Contact eConnect Back to all technology partners --- ## Aristocrat Integration URL: https://econnect.ai/partners/aristocrat > eConnect and Aristocrat: slot and casino management activity reviewed with facial recognition and supporting video context. Casino Management & Operational Systems ### Surveillance intelligence and risk alerts across Aristocrat systems eConnect layers recognition and risk context over Aristocrat slot and casino management data, turning machine events into alerts that identify the person responsible. Overview #### How the integration works Slot events, player tracking records, and system alarms from Aristocrat can be correlated with the identity recognized at the machine. That correlation is what converts an anonymous exception into an actionable review path. Patterns of activity clustered around one recognized person, whether patron or employee, can be escalated sooner because the events are tied back to identity instead of only to device logs. Key capabilities #### What the integration delivers Slot event correlation Machine events can be tied to the recognized person standing at the machine. Player tracking alignment The account in use and the face at the device can be compared in the same review flow. Risk pattern review Clusters of unusual activity can be reviewed against the people associated with them. Video supported oversight Floor system events retain a path back to the supporting video. Use cases #### Where teams put it to work Each page follows the same structure so operators can compare partners quickly: overview, workflow, capabilities, use cases, visuals, and a clear next step. Machine event review An unusual slot event can be evaluated with the supporting face and video already located. Account mismatch follow up A player account used by the wrong person can be surfaced and investigated more quickly. Pattern based floor oversight Repeated unusual events can be grouped by identity instead of only by machine number. Architecture #### How the data moves eConnect reads from the partner platform, resolves identity, and returns intelligence. Nothing on the property has to be replaced to support that workflow. Aristocrat Systems Partner platform eConnect Intelligence layer Alerts Analytics Identity Management Video Intelligence Aristocrat machine and player activity can feed eConnect so floor events, video, and identity context stay connected. Operator value #### What changes for the team The outcome should be a tighter response path, a cleaner investigative record, and better continuity between identity, video, and operations. Investigations in minutes, not days A single photo resolves to a timeline, the associated video, and the linked events. Reviewers stop scrubbing footage and start reviewing evidence. One record, one truth Identity, video, and operational data live in the same investigation record, so compliance requests and legal holds are answered from one place. No system to rip and replace The platform a property already bought, trained on, and budgeted for stays in place. eConnect adds the intelligence layer on top of it. Bans that actually hold A person removed once is recognized on the next visit, whether that is next week or three years later. Enforcement stops depending on who happens to be on shift. Next step #### Request a demo for eConnect and Aristocrat We can walk through the partner workflow on systems like yours and show how the alert, identity, and video record stay connected. Learn More Contact eConnect Back to all technology partners --- ## Avigilon Integration URL: https://econnect.ai/partners/avigilon > eConnect and Avigilon: facial recognition and behavioral alert overlays for Avigilon Control Center with face, event, and tag search plus synchronized alert history. Video Management Systems ### Facial recognition and alert context inside Avigilon Control Center Avigilon is a featured eConnect video management partner. eConnect overlays facial recognition and behavioral alerts onto Avigilon Control Center so identified individuals, banned patrons, and flagged incidents can be reviewed in the same video environment. Overview #### How the integration works eConnect overlays facial recognition and behavioral alerts onto Avigilon Control Center, linking identified individuals, banned patrons, and flagged incidents with live and recorded video. Security teams can search by face, event, or tag and review associated footage without leaving the Avigilon interface. Alerts and audit logs are automatically synchronized to support compliance and incident traceability. The result is identity aware alerting and searchable investigative context on Avigilon video. Key capabilities #### What the integration delivers Avigilon Control Center alert overlay eConnect overlays facial recognition and behavioral alerts onto Avigilon Control Center so teams can review matches in the video environment they already use. Face, event, and tag search Teams can search by face, event, or tag and review related footage from the same workflow. Identity linked incident review Identified individuals, banned patrons, and flagged incidents can be linked with live and recorded video for faster review. Audit log synchronization Alerts and audit logs are synchronized for compliance and incident traceability. Use cases #### Where teams put it to work Each page follows the same structure so operators can compare partners quickly: overview, workflow, capabilities, use cases, visuals, and a clear next step. Banned patron recognition A banned patron is identified on entry and the Avigilon operator can review the live and recorded video with the alert context attached. Incident follow up A flagged incident can be searched back by face, event, or tag so the surveillance team can move from the event to the footage quickly. Compliance traceability Audit logs and alert history help investigators reconstruct who was identified, when the alert fired, and what footage was associated with it. Architecture #### How the data moves eConnect reads from the partner platform, resolves identity, and returns intelligence. Nothing on the property has to be replaced to support that workflow. Avigilon Control Center Partner platform eConnect Intelligence layer Alerts Analytics Identity Management Video Intelligence Avigilon video feeds into eConnect and the resulting identity alerts, searchable events, and audit context are surfaced back inside the Avigilon workflow. Operator value #### What changes for the team The outcome should be a tighter response path, a cleaner investigative record, and better continuity between identity, video, and operations. Investigations in minutes, not days A single photo resolves to a timeline, the associated video, and the linked events. Reviewers stop scrubbing footage and start reviewing evidence. No system to rip and replace The platform a property already bought, trained on, and budgeted for stays in place. eConnect adds the intelligence layer on top of it. Clearer review inside the existing VMS Security teams can move from alert to footage inside the Avigilon workflow instead of building a second review path. One record, one truth Identity, video, and operational data live in the same investigation record, so compliance requests and legal holds are answered from one place. Next step #### Request a demo for eConnect and Avigilon We can walk through the partner workflow on systems like yours and show how the alert, identity, and video record stay connected. Learn More Contact eConnect Back to all technology partners --- ## Axis Communications Integration URL: https://econnect.ai/partners/axis > eConnect and Axis Communications: facial recognition and behavioral alert overlays on Axis IP video using open standards. Camera & Surveillance Technology ### Recognition and behavior alerts on Axis IP video Axis cameras are a common open standards backbone across many properties. eConnect reads them directly and turns the installed estate into a searchable identity layer. Overview #### How the integration works eConnect ingests Axis streams over ONVIF and RTSP, which means cameras across the Axis line can feed the recognition pipeline without a firmware change or proprietary bridge. Behavioral overlays run against the same streams. Loitering at an ATM, a crowd forming at an exit, or a vehicle idling at a service door can raise an alert with the recognized identity attached where one is available. Key capabilities #### What the integration delivers Open standard ingest ONVIF and RTSP support means a broad set of Axis cameras can feed the recognition pipeline. Behavioral alert overlays Loitering, crowding, and dwell alerts can run on the same stream as recognition. Outdoor camera support Parking and entry lane Axis cameras can feed the same identity centered intelligence layer. VMS agnostic operation eConnect can read the Axis camera regardless of which video platform is recording it. Use cases #### Where teams put it to work Each page follows the same structure so operators can compare partners quickly: overview, workflow, capabilities, use cases, visuals, and a clear next step. Parking to door arrival picture An outdoor camera and an entrance camera can be reviewed together so the arrival picture is clear. ATM and cage loitering Extended dwell near a cash point raises an alert with the subject history attached where available. Mixed vendor camera estate Axis cameras on one wing and another vendor on the next can still feed the same eConnect identity graph. Architecture #### How the data moves eConnect reads from the partner platform, resolves identity, and returns intelligence. Nothing on the property has to be replaced to support that workflow. Axis IP Cameras Partner platform eConnect Intelligence layer Alerts Analytics Identity Management Video Intelligence Axis cameras stream over ONVIF and RTSP into eConnect, which returns recognition, behavior alerts, and analytics. Operator value #### What changes for the team The outcome should be a tighter response path, a cleaner investigative record, and better continuity between identity, video, and operations. No system to rip and replace The platform a property already bought, trained on, and budgeted for stays in place. eConnect adds the intelligence layer on top of it. Investigations in minutes, not days A single photo resolves to a timeline, the associated video, and the linked events. Reviewers stop scrubbing footage and start reviewing evidence. Bans that actually hold A person removed once is recognized on the next visit, whether that is next week or three years later. Enforcement stops depending on who happens to be on shift. One record, one truth Identity, video, and operational data live in the same investigation record, so compliance requests and legal holds are answered from one place. Next step #### Request a demo for eConnect and Axis Communications We can walk through the partner workflow on systems like yours and show how the alert, identity, and video record stay connected. Learn More Contact eConnect Back to all technology partners --- ## Brivo Integration URL: https://econnect.ai/partners/brivo > eConnect and Brivo: cloud access control verification that binds each credential event to the face at the reader. Access Control ### Cloud access control with the credential bound to a face Brivo runs access control from the cloud. eConnect adds the recognition layer on premises so a mobile credential or card unlocking a door can be verified against the person who used it. Overview #### How the integration works Brivo user and credential data can synchronize into eConnect identity management through the Brivo API. Door events arrive in near real time and can be matched against the face recognized at the reader camera. The cloud model suits multi site operators with smaller local security teams. Recognition runs where the cameras are, results roll up to one intelligence layer, and the access platform stays in place. Key capabilities #### What the integration delivers API based user sync Brivo users, credentials, and groups can synchronize into eConnect identity management. Door event matching Reader events can be paired with the face recognized on the covering camera. Multi site visibility Events from several properties can feed one identity centered intelligence layer. Cloud friendly deployment The access platform remains in the cloud while recognition runs against the local camera estate. Use cases #### Where teams put it to work Each page follows the same structure so operators can compare partners quickly: overview, workflow, capabilities, use cases, visuals, and a clear next step. Shared office suite access A mobile credential used by the wrong person can be surfaced with the face evidence attached. Multi site operations A person denied at one site and recognized at another remains one subject for review. Restricted room entry Security can review who opened the door and who was actually present at the reader. Architecture #### How the data moves eConnect reads from the partner platform, resolves identity, and returns intelligence. Nothing on the property has to be replaced to support that workflow. Brivo Partner platform eConnect Intelligence layer Alerts Analytics Identity Management Video Intelligence Brivo user and door event data feed eConnect so cloud access events can be reviewed with the face at the reader. Operator value #### What changes for the team The outcome should be a tighter response path, a cleaner investigative record, and better continuity between identity, video, and operations. One record, one truth Identity, video, and operational data live in the same investigation record, so compliance requests and legal holds are answered from one place. No system to rip and replace The platform a property already bought, trained on, and budgeted for stays in place. eConnect adds the intelligence layer on top of it. Investigations in minutes, not days A single photo resolves to a timeline, the associated video, and the linked events. Reviewers stop scrubbing footage and start reviewing evidence. Bans that actually hold A person removed once is recognized on the next visit, whether that is next week or three years later. Enforcement stops depending on who happens to be on shift. Next step #### Request a demo for eConnect and Brivo We can walk through the partner workflow on systems like yours and show how the alert, identity, and video record stay connected. Learn More Contact eConnect Back to all technology partners --- ## CasinoTrac Integration URL: https://econnect.ai/partners/casinotrac > eConnect and CasinoTrac: casino management data joined to facial recognition for identity based compliance and review. Casino Management & Operational Systems ### CasinoTrac data joined to facial recognition for identity based compliance CasinoTrac supplies real time casino management records. eConnect binds them to a verified face so activity can be aggregated by person rather than only by the account presented. Overview #### How the integration works Player, rating, and transaction data from CasinoTrac can stream into eConnect and be matched against the identity recognized at the machine, table, or cage. Aggregation for compliance follows the person rather than only the account they presented. Where a patron plays under multiple accounts or under no account at all, recognition can still help tie the sessions together so structuring behavior becomes easier to see. Key capabilities #### What the integration delivers Identity based aggregation Cash activity and gaming records can be aggregated by recognized person rather than only by account. Floor and cage alignment Table, machine, and cage activity can be reviewed against the same person record. Cross session review Multiple sessions can be tied back to the same recognized person even when the account trail is inconsistent. Video linked compliance review The activity record stays aligned with supporting video and identity context. Use cases #### Where teams put it to work Each page follows the same structure so operators can compare partners quickly: overview, workflow, capabilities, use cases, visuals, and a clear next step. Identity centered aggregation Activity can be reviewed by person instead of by whichever account or name was presented on the session. Cage and floor follow up Cash and play activity can be connected across locations on the property through recognition. Structuring review Repeated related activity can be assembled around the recognized person more reliably. Architecture #### How the data moves eConnect reads from the partner platform, resolves identity, and returns intelligence. Nothing on the property has to be replaced to support that workflow. CasinoTrac Partner platform eConnect Intelligence layer Alerts Analytics Identity Management Video Intelligence CasinoTrac floor and transaction data feed eConnect so activity can be reviewed with identity and video context together. Operator value #### What changes for the team The outcome should be a tighter response path, a cleaner investigative record, and better continuity between identity, video, and operations. One record, one truth Identity, video, and operational data live in the same investigation record, so compliance requests and legal holds are answered from one place. Investigations in minutes, not days A single photo resolves to a timeline, the associated video, and the linked events. Reviewers stop scrubbing footage and start reviewing evidence. No system to rip and replace The platform a property already bought, trained on, and budgeted for stays in place. eConnect adds the intelligence layer on top of it. Bans that actually hold A person removed once is recognized on the next visit, whether that is next week or three years later. Enforcement stops depending on who happens to be on shift. Next step #### Request a demo for eConnect and CasinoTrac We can walk through the partner workflow on systems like yours and show how the alert, identity, and video record stay connected. Learn More Contact eConnect Back to all technology partners --- ## CIP Integration URL: https://econnect.ai/partners/cip > eConnect and CIP Reporting: casino incident reporting and case management fed by facial recognition, watchlist matches, and identity based review. Incident Reporting & Investigation Platforms ### Casino case management built on real identity data CIP is an incident reporting and case management backbone in many casino surveillance departments. eConnect supplies the identity and the evidence pointer that turn a case file into something more defensible. Overview #### How the integration works eConnect events can flow into CIP as structured incident records with the recognized subject, the watchlist that matched, the camera, and the video reference. A surveillance agent opens a case that already contains the who, the when, and the where. Subjects tracked in CIP, including trespass notices and related case files, can synchronize into eConnect watchlists so a person removed from the property can be recognized again at the entrance without a second enrollment workflow. Key capabilities #### What the integration delivers Structured case creation Recognition events can become CIP incident records with subject, camera, and clip reference attached. Trespass list synchronization Subjects on a CIP trespass list can be enrolled into eConnect watchlists automatically. Evidence traceability Each case can carry the audit history and video reference tied to the original alert. Identity based case review Cases can be organized around the person involved instead of only around a typed name. Use cases #### Where teams put it to work Each page follows the same structure so operators can compare partners quickly: overview, workflow, capabilities, use cases, visuals, and a clear next step. Trespass enforcement A trespass notice entered in CIP can enroll the subject and support recognition at the next entry attempt. Advantage play case file Recognized appearances of a suspected advantage player can be appended to the case more consistently. Identity centered compliance review Activity can be reviewed by verified person rather than only by the name provided at the window. Architecture #### How the data moves eConnect reads from the partner platform, resolves identity, and returns intelligence. Nothing on the property has to be replaced to support that workflow. CIP Reporting Partner platform eConnect Intelligence layer Alerts Analytics Identity Management Video Intelligence eConnect can write structured incident records into CIP and CIP subject lists can synchronize back into eConnect watchlists. Operator value #### What changes for the team The outcome should be a tighter response path, a cleaner investigative record, and better continuity between identity, video, and operations. One record, one truth Identity, video, and operational data live in the same investigation record, so compliance requests and legal holds are answered from one place. Trespass notices are easier to enforce A notice served can become a recognition rule the same day instead of a page in a binder. Investigations in minutes, not days A single photo resolves to a timeline, the associated video, and the linked events. Reviewers stop scrubbing footage and start reviewing evidence. Bans that actually hold A person removed once is recognized on the next visit, whether that is next week or three years later. Enforcement stops depending on who happens to be on shift. Next step #### Request a demo for eConnect and CIP We can walk through the partner workflow on systems like yours and show how the alert, identity, and video record stay connected. Learn More Contact eConnect Back to all technology partners --- ## Dallmeier Integration URL: https://econnect.ai/partners/dallmeier > eConnect and Dallmeier: high resolution multifocal floor coverage paired with facial recognition and transaction intelligence. Video Management Systems Strategic partner ### Evidence grade table coverage fused with eConnect intelligence Dallmeier and eConnect support casino surveillance teams with high resolution floor coverage plus identity and transaction context that can be reviewed together. Overview #### How the integration works Dallmeier multifocal sensor systems can cover an entire pit or floor section at a resolution that supports review. eConnect consumes those streams, recognizes faces in the covered area, and binds each identity to the table, rating, and transaction activity happening in the same frame. A built out data feed carries the camera and time reference needed to pull the right clip. A disputed rating, a suspected chip walk, or a jackpot review starts with the footage already located instead of with a camera hunt. Key capabilities #### What the integration delivers Multifocal floor coverage A single Dallmeier sensor can cover a broad gaming area while eConnect recognizes the faces inside it. Continuous data reference Camera and timestamp references travel with each eConnect event for faster clip retrieval. Table and rating binding The face at the seat can be tied to the rated player, the buy in, and the supporting video. Evidence ready export Clips can be reviewed with identity and transaction context together. Use cases #### Where teams put it to work Each page follows the same structure so operators can compare partners quickly: overview, workflow, capabilities, use cases, visuals, and a clear next step. Disputed jackpot review A payout is challenged and investigators can review the Dallmeier clip, recognized player, and machine event together. Chip walk investigation Chips leave a table without a cash out and the pit can review the named face with the right frame quickly. Rating accuracy audit Rated play can be reconciled against recognized presence at the table to expose over rating and missed play. Architecture #### How the data moves eConnect reads from the partner platform, resolves identity, and returns intelligence. Nothing on the property has to be replaced to support that workflow. Dallmeier Sensor Systems Partner platform eConnect Intelligence layer Alerts Analytics Identity Management Video Intelligence Dallmeier video streams and a continuous data reference feed eConnect, which returns identity, rating, and transaction context per event. Operator value #### What changes for the team The outcome should be a tighter response path, a cleaner investigative record, and better continuity between identity, video, and operations. Investigations in minutes, not days A single photo resolves to a timeline, the associated video, and the linked events. Reviewers stop scrubbing footage and start reviewing evidence. Disputes resolved with proof A contested rating or payout can be reviewed with the footage and the transaction record together. One record, one truth Identity, video, and operational data live in the same investigation record, so compliance requests and legal holds are answered from one place. No system to rip and replace The platform a property already bought, trained on, and budgeted for stays in place. eConnect adds the intelligence layer on top of it. Next step #### Request a demo for eConnect and Dallmeier We can walk through the partner workflow on systems like yours and show how the alert, identity, and video record stay connected. Learn More Contact eConnect Back to all technology partners --- ## Evolv Integration URL: https://econnect.ai/partners/evolv > eConnect and Evolv: weapons screening events joined to identity and entrance video for faster response. Weapons Detection & Perimeter Security ### A screening alarm and the name of the person who set it off Evolv tells security that something came through the lane. eConnect tells them who carried it, whether that person has been there before, and whether they are already on a watchlist. Overview #### How the integration works Evolv screening events can stream into eConnect with a lane and a timestamp. eConnect matches that lane and moment to the face captured by the entrance camera, producing one fused event with the alarm, the person, and the frame. The fused event can then be evaluated against watchlists so responders know whether they are dealing with an unknown guest, a repeat issue, or a previously ejected individual. Key capabilities #### What the integration delivers Lane and instant fusion The screening event and the covering camera frame can be linked together into one event record. Watchlist evaluation The identified person can be compared against active watchlists as part of the same event flow. Entrance response context Responders can receive both the alarm and the person context at the same time. Investigative traceability The screening alarm and supporting visual evidence can be retained in one review path. Use cases #### Where teams put it to work Each page follows the same structure so operators can compare partners quickly: overview, workflow, capabilities, use cases, visuals, and a clear next step. Arena gate response A gate alarm can be triaged faster when the responding officer also sees who triggered it. Repeat incident tracking A person previously involved in a weapons incident can be recognized the next time an alarm fires. Post event review Security leadership can review the alarm, the identity context, and the supporting footage together. Architecture #### How the data moves eConnect reads from the partner platform, resolves identity, and returns intelligence. Nothing on the property has to be replaced to support that workflow. Evolv Screening Partner platform eConnect Intelligence layer Alerts Analytics Identity Management Video Intelligence Evolv screening events and entrance video feed eConnect so the alarm, the face, and the response context can be fused into one record. Operator value #### What changes for the team The outcome should be a tighter response path, a cleaner investigative record, and better continuity between identity, video, and operations. Investigations in minutes, not days A single photo resolves to a timeline, the associated video, and the linked events. Reviewers stop scrubbing footage and start reviewing evidence. One record, one truth Identity, video, and operational data live in the same investigation record, so compliance requests and legal holds are answered from one place. Bans that actually hold A person removed once is recognized on the next visit, whether that is next week or three years later. Enforcement stops depending on who happens to be on shift. No system to rip and replace The platform a property already bought, trained on, and budgeted for stays in place. eConnect adds the intelligence layer on top of it. Next step #### Request a demo for eConnect and Evolv We can walk through the partner workflow on systems like yours and show how the alert, identity, and video record stay connected. Learn More Contact eConnect Back to all technology partners --- ## Gallagher Integration URL: https://econnect.ai/partners/gallagher > eConnect and Gallagher: access control events joined to facial recognition for badge verification and restricted area review. Access Control ### Gallagher Command Centre with the face bound to the badge Gallagher knows which credential opened the door. eConnect adds who was holding it, turning access events into identity events the security team can act on. Overview #### How the integration works Cardholder records from Gallagher Command Centre synchronize into eConnect identity management. At readers covered by a camera, eConnect recognizes the face presenting the badge and compares it against the cardholder the credential belongs to. A mismatch, a tailgate, or an access attempt by someone on an internal watchlist raises an alert in real time and can support a fast security response. Key capabilities #### What the integration delivers Cardholder synchronization Gallagher cardholder and credential records populate the eConnect identity graph automatically. Reader level verification The face at the reader can be compared against the credential owner record. Mismatch alerts Shared badges and other anomalies can be surfaced while the subject is still at the door. Identity centered review Door events and the supporting face can be reviewed together in one record. Use cases #### Where teams put it to work Each page follows the same structure so operators can compare partners quickly: overview, workflow, capabilities, use cases, visuals, and a clear next step. Badge sharing review A shared credential can be detected because the face at the reader does not match the cardholder record. Restricted area access An unrecognized person entering a restricted area can be reviewed with the access event already attached. Former employee re entry A former employee on an internal watchlist can be surfaced when approaching a restricted door. Architecture #### How the data moves eConnect reads from the partner platform, resolves identity, and returns intelligence. Nothing on the property has to be replaced to support that workflow. Gallagher Command Centre Partner platform eConnect Intelligence layer Alerts Analytics Identity Management Video Intelligence Gallagher cardholder and door events feed eConnect so the badge and the face can be reviewed together. Operator value #### What changes for the team The outcome should be a tighter response path, a cleaner investigative record, and better continuity between identity, video, and operations. One record, one truth Identity, video, and operational data live in the same investigation record, so compliance requests and legal holds are answered from one place. Investigations in minutes, not days A single photo resolves to a timeline, the associated video, and the linked events. Reviewers stop scrubbing footage and start reviewing evidence. Bans that actually hold A person removed once is recognized on the next visit, whether that is next week or three years later. Enforcement stops depending on who happens to be on shift. No system to rip and replace The platform a property already bought, trained on, and budgeted for stays in place. eConnect adds the intelligence layer on top of it. Next step #### Request a demo for eConnect and Gallagher We can walk through the partner workflow on systems like yours and show how the alert, identity, and video record stay connected. Learn More Contact eConnect Back to all technology partners --- ## Genetec Integration URL: https://econnect.ai/partners/genetec > eConnect and Genetec: deep Security Center integration that embeds facial recognition, watchlists, investigations, alerts, and operational intelligence inside Genetec Security Desk. Video Management Systems Featured partner ### Deep eConnect intelligence inside Genetec Security Desk Genetec is one of the flagship eConnect partners. eConnect integrates directly with Genetec Security Center, bringing eConnect data intelligence into the Security Desk interface so operators do not have to switch between separate applications. Overview #### How the integration works The eConnect interface becomes part of the Genetec environment itself. Facial recognition metadata, watchlists, license plate recognition, point of sale analytics, casino intelligence, TITO, ratings data, and other real time intelligence are surfaced directly within the Genetec UI. Operators can use facial recognition search, metadata filtering, identity management, event review, and alert response without leaving the Genetec workflow. Live alerts appear instantly within the interface, layouts can be saved, and monitoring views can be tailored to the operation so teams work through one operational experience. Product screenshot eConnect facial recognition inside Genetec Security Desk. The eConnect Facial Rec entities sit in the Security Center tree, live camera tiles carry the detection, and each match returns the identity, camera, tag, and time without leaving the Genetec workflow. Key capabilities #### What the integration delivers Embedded Security Desk workflow eConnect intelligence runs inside the Genetec Security Desk experience so operators stay in one interface. Full intelligence surface inside Genetec Facial recognition, watchlists, license plate recognition, point of sale analytics, casino intelligence, TITO, ratings data, metadata, and live alerts can be surfaced within Genetec. Search, investigation, and alert response Operators can perform face searches, identity management, event review, and alert response without leaving the Genetec workflow. Configurable live monitoring views Dashboards and layouts can be customized so teams can monitor the intelligence most relevant to their operation. Use cases #### Where teams put it to work Each page follows the same structure so operators can compare partners quickly: overview, workflow, capabilities, use cases, visuals, and a clear next step. Self exclusion enforcement A self excluded patron re enters through the north entrance. Security Center raises the alarm with the enrollment photo and the live frame side by side while security still has time to respond. Arena and stadium response A person previously ejected for assault is recognized at a gate. The Genetec operator receives the alert, clip, and prior incident reference in one Security Desk workflow. Multi property investigation A suspected advantage player is identified at one property and investigators can review prior appearances across the estate in one search. Architecture #### How the data moves eConnect reads from the partner platform, resolves identity, and returns intelligence. Nothing on the property has to be replaced to support that workflow. Genetec Security Center Partner platform eConnect Intelligence layer Alerts Analytics Identity Management Video Intelligence Security Center hosts the embedded eConnect experience, which surfaces intelligence, search, alerts, and investigation tools inside the Genetec workflow. Operator value #### What changes for the team The outcome should be a tighter response path, a cleaner investigative record, and better continuity between identity, video, and operations. Investigations in minutes, not days A single photo resolves to a timeline, the associated video, and the linked events. Reviewers stop scrubbing footage and start reviewing evidence. Single operational experience The surveillance team works from one interface, which can reduce training time, improve response speed, and keep more situational context in view. Bans that actually hold A person removed once is recognized on the next visit, whether that is next week or three years later. Enforcement stops depending on who happens to be on shift. One record, one truth Identity, video, and operational data live in the same investigation record, so compliance requests and legal holds are answered from one place. #### Embedded Security Desk experience The primary value of the Genetec integration is that eConnect intelligence is embedded directly inside the Genetec environment instead of being split across separate applications. Operators work directly inside the Genetec Security Desk workflow Live alerts can appear instantly within the existing interface Identity context, evidence, and response steps stay in one view Layouts and dashboards can be tailored to the operation #### Deep intelligence in one command surface A broad set of eConnect intelligence is available within Genetec, which turns the platform into one operational command surface for search, investigations, and alert response. Facial recognition, watchlists, and metadata are surfaced inside Genetec License plate recognition, point of sale analytics, casino intelligence, TITO, and ratings data remain in the same workflow Searches can start from a face, event, identity, or supporting metadata Teams can investigate and respond without leaving the embedded experience Next step #### Request a demo for eConnect and Genetec We can walk through the partner workflow on systems like yours and show how the alert, identity, and video record stay connected. Learn More Contact eConnect Back to all technology partners --- ## Genetec Access Control Integration URL: https://econnect.ai/partners/genetec-access-control > eConnect and Genetec Synergis: access control and video unified under one identity record with badge versus face verification. Access Control ### Synergis access control unified with video under one identity For properties running Genetec on both video and access control, eConnect closes the loop so the same identity record covers the camera that saw the person and the reader that let them through. Overview #### How the integration works Synergis cardholder and door event data flow into eConnect alongside Security Center video. Because both sides originate in the Genetec platform, the correlation can stay tightly aligned around one timeline. Alerts can return to the operator workflow when a badge and face mismatch, a forced door has a recognized subject present, or a watchlist hit occurs at a restricted reader. Key capabilities #### What the integration delivers Synergis door event correlation Door events and camera frames can share one timeline so the badge and the face are compared in context. Unified operator alerts Access anomalies can return to the same operator workflow used for video review. Single identity across video and doors One subject record can span Security Center cameras and Synergis readers. Forced door identification A forced or held open door can be paired with the recognized person standing at it. Use cases #### Where teams put it to work Each page follows the same structure so operators can compare partners quickly: overview, workflow, capabilities, use cases, visuals, and a clear next step. Restricted area breach A forced door on a secure corridor can raise an alert naming the recognized person present. Credential sharing audit Badge reads that disagree with the recognized face can be reviewed across the estate in one query. Visitor escort compliance A visitor recognized without the expected escort in a restricted corridor can trigger an alert. Architecture #### How the data moves eConnect reads from the partner platform, resolves identity, and returns intelligence. Nothing on the property has to be replaced to support that workflow. Genetec Synergis Partner platform eConnect Intelligence layer Alerts Analytics Identity Management Video Intelligence Synergis door events and Security Center video share one eConnect identity timeline so anomalies can be reviewed in context. Operator value #### What changes for the team The outcome should be a tighter response path, a cleaner investigative record, and better continuity between identity, video, and operations. One platform, one investigation Video and access questions can be answered from the same record instead of being reconciled later. Badge sharing is easier to surface The credential stops being an anonymous token once the face has to agree with it. One record, one truth Identity, video, and operational data live in the same investigation record, so compliance requests and legal holds are answered from one place. Investigations in minutes, not days A single photo resolves to a timeline, the associated video, and the linked events. Reviewers stop scrubbing footage and start reviewing evidence. Next step #### Request a demo for eConnect and Genetec Access Control We can walk through the partner workflow on systems like yours and show how the alert, identity, and video record stay connected. Learn More Contact eConnect Back to all technology partners --- ## Hanwha Vision Integration URL: https://econnect.ai/partners/hanwha > eConnect and Hanwha Vision: flagship camera partnership with certified partner positioning, live HITE Center demonstrations, and real time identity intelligence from Hanwha video. Camera & Surveillance Technology Featured partner ### A flagship Hanwha Vision partnership built for live identity intelligence Hanwha Vision is one of the flagship eConnect partners. eConnect is a certified Hanwha Vision Technology Partner, and the integration is showcased live inside the Hanwha Innovation & Technology Experience, HITE, Center in Houston. Overview #### How the integration works eConnect ingests RTSP video directly from Hanwha cameras into the eConnect AI engine for real time analysis, where faces, known individuals, unknown individuals, and identity based events are processed continuously without manual intervention. eConnect is a certified Hanwha Vision Technology Partner, and the integration is showcased within the Hanwha Innovation & Technology Experience, HITE, Center in Houston so visitors can see the combined workflow running live. Key capabilities #### What the integration delivers Certified Hanwha Vision Technology Partner eConnect is a certified Hanwha Vision Technology Partner. Live HITE Center demonstration The integration is showcased inside the Hanwha Innovation & Technology Experience, HITE, Center in Houston so visitors can experience the workflow running live. Direct camera stream ingest Hanwha cameras stream over RTSP into the eConnect AI engine for real time identity analysis. Real time identity event generation Faces, identity insights, and facial recognition events are created continuously from Hanwha camera feeds inside the eConnect workflow. Use cases #### Where teams put it to work Each page follows the same structure so operators can compare partners quickly: overview, workflow, capabilities, use cases, visuals, and a clear next step. Casino entrance recognition Existing Hanwha entrance cameras become the self exclusion checkpoint without moving hardware or closing a lane. HITE Center demonstration visits Visitors in Houston can see the combined Hanwha and eConnect workflow presented live as part of the HITE Center experience. Restaurant and bar loss prevention Hanwha cameras over the register can be reviewed with the event context attached to the right face. Architecture #### How the data moves eConnect reads from the partner platform, resolves identity, and returns intelligence. Nothing on the property has to be replaced to support that workflow. Hanwha Cameras and NVRs Partner platform eConnect Intelligence layer Alerts Analytics Identity Management Video Intelligence Hanwha cameras stream directly into eConnect, which returns identity events and operational intelligence, and the combined workflow is showcased at the HITE Center in Houston. Operator value #### What changes for the team The outcome should be a tighter response path, a cleaner investigative record, and better continuity between identity, video, and operations. Flagship camera partnership value Properties can pair Hanwha camera infrastructure with eConnect identity intelligence in a relationship that is demonstrated jointly and positioned for go to market use. Investigations in minutes, not days A single photo resolves to a timeline, the associated video, and the linked events. Reviewers stop scrubbing footage and start reviewing evidence. Bans that actually hold A person removed once is recognized on the next visit, whether that is next week or three years later. Enforcement stops depending on who happens to be on shift. On prem support for strict environments eConnect supports on prem servers and appliances where security and privacy requirements are strict. #### Certified partnership and live demonstration Hanwha is a flagship camera partner, and the relationship itself is central, including the live showcase at the HITE Center in Houston. Certified Hanwha Vision Technology Partner positioning Integration showcased live at the HITE Center in Houston Joint demonstration value for customers evaluating the combined solution Camera infrastructure and identity intelligence presented as one story #### Hanwha cameras feeding live identity intelligence Hanwha cameras work with eConnect facial recognition and identity management along a real world operational path from video stream to alert. Hanwha camera feeds are analyzed continuously in real time Known and unknown individuals can be identified from live video Identity based events are generated for operations and security teams On prem deployment support remains aligned to strict security requirements Next step #### Request a demo for eConnect and Hanwha Vision We can walk through the partner workflow on systems like yours and show how the alert, identity, and video record stay connected. Learn More Contact eConnect Back to all technology partners --- ## Honeywell Pro Watch Integration URL: https://econnect.ai/partners/honeywell-pro-watch > eConnect and Honeywell Pro Watch: access control events joined to facial recognition and door level behavior context. Access Control ### Pro Watch access events answered with a face eConnect joins Honeywell Pro Watch cardholder and door event data to live recognition so security responds to a named person rather than to a door number. Overview #### How the integration works Pro Watch cardholder records can synchronize into eConnect and door events can stream in continuously. Each event can be matched against the face recognized at the reader and reviewed as verified, mismatched, or unknown. Behavior analytics can run on the same cameras. Loitering at a restricted door, repeated denied reads, and propped door conditions can all be reported with the recognized subject attached. Key capabilities #### What the integration delivers Cardholder synchronization Pro Watch cardholder and credential records can populate the eConnect identity graph. Reader camera matching The face at the door can be evaluated against the credential owner at the moment of access. Behavior context at the door Loitering and repeated attempts can be surfaced with the recognized subject attached where available. Identity based event review Door events and supporting face evidence can be reviewed in one case picture. Use cases #### Where teams put it to work Each page follows the same structure so operators can compare partners quickly: overview, workflow, capabilities, use cases, visuals, and a clear next step. Restricted office access A denied or unusual entry can be reviewed with the face at the reader rather than only with the credential log. Former employee monitoring A former employee near a secured door can be surfaced when they reappear. After hours loitering Pro Watch door activity and camera behavior context can be reviewed together during an after hours incident. Architecture #### How the data moves eConnect reads from the partner platform, resolves identity, and returns intelligence. Nothing on the property has to be replaced to support that workflow. Honeywell Pro Watch Partner platform eConnect Intelligence layer Alerts Analytics Identity Management Video Intelligence Pro Watch cardholder and door event data feed eConnect so access anomalies can be reviewed with the supporting face and behavior context. Operator value #### What changes for the team The outcome should be a tighter response path, a cleaner investigative record, and better continuity between identity, video, and operations. One record, one truth Identity, video, and operational data live in the same investigation record, so compliance requests and legal holds are answered from one place. Investigations in minutes, not days A single photo resolves to a timeline, the associated video, and the linked events. Reviewers stop scrubbing footage and start reviewing evidence. No system to rip and replace The platform a property already bought, trained on, and budgeted for stays in place. eConnect adds the intelligence layer on top of it. Bans that actually hold A person removed once is recognized on the next visit, whether that is next week or three years later. Enforcement stops depending on who happens to be on shift. Next step #### Request a demo for eConnect and Honeywell Pro Watch We can walk through the partner workflow on systems like yours and show how the alert, identity, and video record stay connected. Learn More Contact eConnect Back to all technology partners --- ## IGT Integration URL: https://econnect.ai/partners/igt > eConnect and IGT: floor and cash access events tied to facial recognition and video analytics for identity based review. Casino Management & Operational Systems ### Security and operational oversight across the IGT floor eConnect joins IGT systems data to surveillance video so security and operations have a clearer view of who is playing, who is claiming, and who is present where they should not be. Overview #### How the integration works Machine, player, and cash access events from IGT systems can stream into eConnect and be matched to the identity recognized at the device. Each ticket printed, redeemed, or voided can be reviewed with the face beside it. The analytics layer can then aggregate those bindings into operational oversight such as device level exception patterns, redemption anomalies, and the recurring individuals behind them. Key capabilities #### What the integration delivers Redemption binding Ticket printing and redemption events can be matched to the recognized person at the machine or kiosk. Device level exception analysis Floor anomalies can be reviewed against who was present, not only against which device reported them. Identity centered event review Floor activity and related video can be organized around the person involved. Operational pattern visibility Recurring exception patterns become easier to review across time and devices. Use cases #### Where teams put it to work Each page follows the same structure so operators can compare partners quickly: overview, workflow, capabilities, use cases, visuals, and a clear next step. Kiosk redemption review A redemption can be reviewed with the kiosk event and supporting face together. Floor exception analysis Repeated anomalies on a bank of machines can be organized around the people tied to them. Cash access oversight Security can review who used the device and what happened in one investigation flow. Architecture #### How the data moves eConnect reads from the partner platform, resolves identity, and returns intelligence. Nothing on the property has to be replaced to support that workflow. IGT Systems Partner platform eConnect Intelligence layer Alerts Analytics Identity Management Video Intelligence IGT floor and cash access events feed eConnect so transactions, video, and identity can be reviewed together. Operator value #### What changes for the team The outcome should be a tighter response path, a cleaner investigative record, and better continuity between identity, video, and operations. Investigations in minutes, not days A single photo resolves to a timeline, the associated video, and the linked events. Reviewers stop scrubbing footage and start reviewing evidence. One record, one truth Identity, video, and operational data live in the same investigation record, so compliance requests and legal holds are answered from one place. No system to rip and replace The platform a property already bought, trained on, and budgeted for stays in place. eConnect adds the intelligence layer on top of it. Bans that actually hold A person removed once is recognized on the next visit, whether that is next week or three years later. Enforcement stops depending on who happens to be on shift. Next step #### Request a demo for eConnect and IGT We can walk through the partner workflow on systems like yours and show how the alert, identity, and video record stay connected. Learn More Contact eConnect Back to all technology partners --- ## Intellicene Integration URL: https://econnect.ai/partners/intellicene > eConnect and Intellicene: real time facial recognition, cross camera identity search, and audit ready compliance logging. Video Management Systems ### Real time recognition and audit ready search with Intellicene Intellicene handles the video and alert workflow. eConnect supplies the recognition, the identity graph, and the audit trail needed for defensible investigations. Overview #### How the integration works eConnect receives Intellicene camera streams, runs recognition and watchlist evaluation, and pushes each result back as an alert in the existing workflow. Assignment, escalation, and resolution stay aligned with the platform the property already uses. Every match, enrollment, and watchlist change can be written to an audit trail. When a regulator or legal review asks who was matched, when, and by whose authority, the answer comes from a query rather than from a reconstruction exercise. Key capabilities #### What the integration delivers Workflow aligned alerts Recognition events enter the same Intellicene alert process already used by the operator. Audit ready logging Matches, enrollments, and watchlist edits can be logged with the acting user and timestamp. Cross camera identity search One face can resolve to appearances across the Intellicene camera estate. Compliance scoped retention Biometric templates and match records can honor jurisdiction specific retention policies. Use cases #### Where teams put it to work Each page follows the same structure so operators can compare partners quickly: overview, workflow, capabilities, use cases, visuals, and a clear next step. Regulatory audit response A gaming regulator requests the basis for self exclusion matches and the audit record can be reviewed directly. Alert triage at scale Recognition alerts route through the existing assignment rules so nothing lands on an unattended screen. Post incident reconstruction An incident can be reconstructed across every camera a subject passed in one identity centered search. Architecture #### How the data moves eConnect reads from the partner platform, resolves identity, and returns intelligence. Nothing on the property has to be replaced to support that workflow. Intellicene Platform Partner platform eConnect Intelligence layer Alerts Analytics Identity Management Video Intelligence Intellicene streams feed eConnect recognition and alerts return into the existing workflow while actions can be written to an audit log. Operator value #### What changes for the team The outcome should be a tighter response path, a cleaner investigative record, and better continuity between identity, video, and operations. One record, one truth Identity, video, and operational data live in the same investigation record, so compliance requests and legal holds are answered from one place. Investigations in minutes, not days A single photo resolves to a timeline, the associated video, and the linked events. Reviewers stop scrubbing footage and start reviewing evidence. Defensible compliance posture Biometric privacy obligations are supported by retention policy and audit logging rather than by a vague promise. No system to rip and replace The platform a property already bought, trained on, and budgeted for stays in place. eConnect adds the intelligence layer on top of it. Next step #### Request a demo for eConnect and Intellicene We can walk through the partner workflow on systems like yours and show how the alert, identity, and video record stay connected. Learn More Contact eConnect Back to all technology partners --- ## Konami Integration URL: https://econnect.ai/partners/konami > eConnect and Konami: casino management activity linked to facial recognition for rating review, fraud follow up, and compliance support. Casino Management & Operational Systems ### Rating accuracy, fraud review, and compliance on Konami systems eConnect connects Konami casino management data to surveillance video so ratings are more accurate, fraud review is faster, and compliance work is tied back to a verified identity. Overview #### How the integration works Konami player tracking and machine data can be correlated with recognition at the point of play. A rating record is only as good as the assumption that the account holder is the one playing, and eConnect helps test that assumption during the session. The same binding supports compliance. Cash activity, redemptions, and cage transactions can aggregate against the recognized person, giving the compliance team a more defensible basis for review. Key capabilities #### What the integration delivers Rating accuracy verification Each rated session can be checked against the face recognized at the machine or table. Fraud review support Redemptions and related cash events can be reviewed with the supporting identity and video context. Cross location aggregation Activity across the floor and cage can be tied back to the same recognized person. Identity centered oversight Konami system events can be organized around the person involved, not only around the account or device. Use cases #### Where teams put it to work Each page follows the same structure so operators can compare partners quickly: overview, workflow, capabilities, use cases, visuals, and a clear next step. Rated play review A rating can be audited against the person actually occupying the seat. Redemption follow up A suspicious redemption can be reviewed with the supporting face and event trail already attached. Compliance support Cash activity can be assembled by verified person instead of only by the name offered at the counter. Architecture #### How the data moves eConnect reads from the partner platform, resolves identity, and returns intelligence. Nothing on the property has to be replaced to support that workflow. Konami Systems Partner platform eConnect Intelligence layer Alerts Analytics Identity Management Video Intelligence Konami player and machine activity feed eConnect so ratings, cash events, and video can be reviewed around one person record. Operator value #### What changes for the team The outcome should be a tighter response path, a cleaner investigative record, and better continuity between identity, video, and operations. One record, one truth Identity, video, and operational data live in the same investigation record, so compliance requests and legal holds are answered from one place. Investigations in minutes, not days A single photo resolves to a timeline, the associated video, and the linked events. Reviewers stop scrubbing footage and start reviewing evidence. No system to rip and replace The platform a property already bought, trained on, and budgeted for stays in place. eConnect adds the intelligence layer on top of it. Bans that actually hold A person removed once is recognized on the next visit, whether that is next week or three years later. Enforcement stops depending on who happens to be on shift. Next step #### Request a demo for eConnect and Konami We can walk through the partner workflow on systems like yours and show how the alert, identity, and video record stay connected. Learn More Contact eConnect Back to all technology partners --- ## LenelS2 Integration URL: https://econnect.ai/partners/lenels2 > eConnect and LenelS2: access control verification that binds cardholder records to the face at the reader. Access Control ### LenelS2 OnGuard and NetBox verified by face eConnect binds LenelS2 cardholder records to the faces recognized at readers so a credential event becomes a verified identity event rather than an assumption. Overview #### How the integration works Cardholder and badge data from OnGuard or NetBox synchronize into eConnect. Cameras covering readers supply the face, eConnect performs the match, and the result is written back as access context. Revocations can propagate quickly. When a cardholder is disabled in LenelS2, eConnect can move that identity onto an internal watchlist so badge reuse is easier to surface at the door. Key capabilities #### What the integration delivers OnGuard and NetBox sync Cardholder, badge, and access level records can populate eConnect identity management. Reader camera verification The face at the reader can be compared against the credential owner at the time of access. Revocation support Disabled cardholders can be surfaced as higher risk identities if they reappear at a door. Cross site review Access behavior across multiple facilities can be reviewed per person rather than per badge. Use cases #### Where teams put it to work Each page follows the same structure so operators can compare partners quickly: overview, workflow, capabilities, use cases, visuals, and a clear next step. Credential sharing audit Access reads that disagree with the recognized face can be reviewed across the estate in one query. Terminated employee watch A disabled cardholder reappearing near a secured entrance can be surfaced quickly. Restricted corridor monitoring The reader event and the face can be reviewed together when a security question arises. Architecture #### How the data moves eConnect reads from the partner platform, resolves identity, and returns intelligence. Nothing on the property has to be replaced to support that workflow. LenelS2 OnGuard and NetBox Partner platform eConnect Intelligence layer Alerts Analytics Identity Management Video Intelligence LenelS2 cardholder data and door events feed eConnect so the access event and the face can be reviewed in one identity timeline. Operator value #### What changes for the team The outcome should be a tighter response path, a cleaner investigative record, and better continuity between identity, video, and operations. One record, one truth Identity, video, and operational data live in the same investigation record, so compliance requests and legal holds are answered from one place. Investigations in minutes, not days A single photo resolves to a timeline, the associated video, and the linked events. Reviewers stop scrubbing footage and start reviewing evidence. No system to rip and replace The platform a property already bought, trained on, and budgeted for stays in place. eConnect adds the intelligence layer on top of it. Bans that actually hold A person removed once is recognized on the next visit, whether that is next week or three years later. Enforcement stops depending on who happens to be on shift. Next step #### Request a demo for eConnect and LenelS2 We can walk through the partner workflow on systems like yours and show how the alert, identity, and video record stay connected. Learn More Contact eConnect Back to all technology partners --- ## Light & Wonder Integration URL: https://econnect.ai/partners/light-and-wonder > eConnect and Light & Wonder: casino management and player tracking data aligned with facial recognition and video review. Casino Management & Operational Systems ### Facial recognition and analytics over Light & Wonder casino management Light & Wonder runs the floor. eConnect overlays facial recognition and analytics on top of it so a player rating, a redemption, and a jackpot can each resolve to a verified person on camera. Overview #### How the integration works eConnect reads player tracking, rating, and machine event data from the Light & Wonder platform and binds each record to the face recognized at the seat, kiosk, or cage at that moment. The card in the reader and the person in the chair can be checked against each other continuously. Anomalies surface as alerts with the video already attached. Card sharing, unrated play by a known advantage player, and jackpot claims by someone other than the tracked account can produce an event the surveillance team can review during the same shift. Key capabilities #### What the integration delivers Rating verification Rated play can be checked against the face actually seated at the machine or table. Card sharing detection The account in use and the recognized face can be compared for inconsistencies. Jackpot and redemption review High value events can be reviewed with the right identity and supporting video attached. Player history alignment Recognition helps connect repeated visits and floor activity back to the right person record. Use cases #### Where teams put it to work Each page follows the same structure so operators can compare partners quickly: overview, workflow, capabilities, use cases, visuals, and a clear next step. Player rating audit A rating can be verified against the person actually occupying the seat. Jackpot claim review A jackpot claim can be reviewed with the supporting face and floor event context together. Advantage play detection A known person of interest can be tied back to unrated or suspicious floor activity. Architecture #### How the data moves eConnect reads from the partner platform, resolves identity, and returns intelligence. Nothing on the property has to be replaced to support that workflow. Light & Wonder Systems Partner platform eConnect Intelligence layer Alerts Analytics Identity Management Video Intelligence Light & Wonder floor events feed eConnect so player activity, video, and verified identity can be reviewed together. Operator value #### What changes for the team The outcome should be a tighter response path, a cleaner investigative record, and better continuity between identity, video, and operations. Investigations in minutes, not days A single photo resolves to a timeline, the associated video, and the linked events. Reviewers stop scrubbing footage and start reviewing evidence. One record, one truth Identity, video, and operational data live in the same investigation record, so compliance requests and legal holds are answered from one place. Bans that actually hold A person removed once is recognized on the next visit, whether that is next week or three years later. Enforcement stops depending on who happens to be on shift. No system to rip and replace The platform a property already bought, trained on, and budgeted for stays in place. eConnect adds the intelligence layer on top of it. Next step #### Request a demo for eConnect and Light & Wonder We can walk through the partner workflow on systems like yours and show how the alert, identity, and video record stay connected. Learn More Contact eConnect Back to all technology partners --- ## Milestone Integration URL: https://econnect.ai/partners/milestone > eConnect integrates with Milestone XProtect to deliver facial recognition, watchlist alerts, bookmarks, and face based clip search. Video Management Systems ### Facial recognition and search inside Milestone XProtect eConnect layers recognition, watchlist alerting, and identity search onto Milestone XProtect without changing how the surveillance team works. Alerts appear in the workflow the operator already has open. Overview #### How the integration works eConnect consumes XProtect camera streams, performs facial recognition and behavioral analysis, and publishes each result back as an analytics event with the matching bookmark. The operator sees the alert, clicks once, and lands on the relevant frame. Recorded video is queryable the other direction as well. An eConnect identity search can return every XProtect clip in which that face appeared across cameras and across days, so an investigation that used to take an afternoon of scrubbing resolves much faster. Key capabilities #### What the integration delivers XProtect analytics events Recognition results are published as XProtect events and appear in the operator workflow already in use. Face based clip retrieval Search by face and review every related recording in time order. Watchlist alerting Self exclusion, ejection, and person of interest lists can be evaluated against entrance cameras in real time. Bookmark on match Each match keeps a precise video reference attached to the alert record. Use cases #### Where teams put it to work Each page follows the same structure so operators can compare partners quickly: overview, workflow, capabilities, use cases, visuals, and a clear next step. Casino ejection enforcement A patron ejected months ago returns on a busy night and the operator receives the alert before they reach the floor. Retail and hospitality loss review A register exception is scored, linked to the video, and reviewed with the event context already attached. Person of interest support A photo can be evaluated against entrance cameras without requiring a separate monitoring station. Architecture #### How the data moves eConnect reads from the partner platform, resolves identity, and returns intelligence. Nothing on the property has to be replaced to support that workflow. Milestone XProtect Partner platform eConnect Intelligence layer Alerts Analytics Identity Management Video Intelligence XProtect supplies the streams and recordings, while eConnect returns analytics events, alerts, and video references into the existing operator workflow. Operator value #### What changes for the team The outcome should be a tighter response path, a cleaner investigative record, and better continuity between identity, video, and operations. Investigations in minutes, not days A single photo resolves to a timeline, the associated video, and the linked events. Reviewers stop scrubbing footage and start reviewing evidence. No system to rip and replace The platform a property already bought, trained on, and budgeted for stays in place. eConnect adds the intelligence layer on top of it. Bans that actually hold A person removed once is recognized on the next visit, whether that is next week or three years later. Enforcement stops depending on who happens to be on shift. One record, one truth Identity, video, and operational data live in the same investigation record, so compliance requests and legal holds are answered from one place. Next step #### Request a demo for eConnect and Milestone We can walk through the partner workflow on systems like yours and show how the alert, identity, and video record stay connected. Learn More Contact eConnect Back to all technology partners --- ## Mirasys Integration URL: https://econnect.ai/partners/mirasys > eConnect and Mirasys: facial recognition, behavioral analytics, and persistent identity history delivered inside one unified workflow. Video Management Systems ### One unified view across Mirasys video and eConnect intelligence Mirasys operators get recognition, behavior alerts, and identity history in the interface they already run, with the eConnect intelligence layer resolving faces to people and people to prior activity. Overview #### How the integration works eConnect reads Mirasys camera streams, applies facial recognition and behavioral analytics, and returns each detection as a Mirasys event with the frame reference attached. Operators work from a single alert surface rather than watching a second screen. The identity layer persists independently of the video retention policy. When a Mirasys recording ages out, the eConnect record of who was present, when, and what alert fired remains available for investigation and compliance review. Key capabilities #### What the integration delivers Unified alert surface Recognition and behavior alerts arrive in the Mirasys workflow instead of a separate console. Behavior analytics Loitering, tailgating, and crowd signals are correlated with the identity captured in frame. Persistent identity history The subject record can outlive the video retention window so an investigation survives the purge cycle. Multi site aggregation Several Mirasys installations can report into one eConnect intelligence layer. Use cases #### Where teams put it to work Each page follows the same structure so operators can compare partners quickly: overview, workflow, capabilities, use cases, visuals, and a clear next step. Gaming floor advantage play A known advantage player is recognized at a table camera and the pit is notified in time to respond. Venue perimeter monitoring Loitering near a service entrance is correlated with a face on an internal watchlist and escalated. Compliance record retention An investigator can review who was present during an incident even after the original video has expired. Architecture #### How the data moves eConnect reads from the partner platform, resolves identity, and returns intelligence. Nothing on the property has to be replaced to support that workflow. Mirasys VMS Partner platform eConnect Intelligence layer Alerts Analytics Identity Management Video Intelligence Mirasys streams feed eConnect recognition, and detections return as events while the identity record persists independently. Operator value #### What changes for the team The outcome should be a tighter response path, a cleaner investigative record, and better continuity between identity, video, and operations. No system to rip and replace The platform a property already bought, trained on, and budgeted for stays in place. eConnect adds the intelligence layer on top of it. Investigations in minutes, not days A single photo resolves to a timeline, the associated video, and the linked events. Reviewers stop scrubbing footage and start reviewing evidence. Bans that actually hold A person removed once is recognized on the next visit, whether that is next week or three years later. Enforcement stops depending on who happens to be on shift. One record, one truth Identity, video, and operational data live in the same investigation record, so compliance requests and legal holds are answered from one place. Next step #### Request a demo for eConnect and Mirasys We can walk through the partner workflow on systems like yours and show how the alert, identity, and video record stay connected. Learn More Contact eConnect Back to all technology partners --- ## NRT Integration URL: https://econnect.ai/partners/nrt > eConnect and NRT: cash access and kiosk activity tied to facial recognition and supporting video context. Casino Management & Operational Systems ### Cash access and kiosk activity tied to a verified face NRT kiosks are where cash enters and leaves the floor. eConnect binds each kiosk transaction to the person recognized in front of it, which is where cash access fraud and related risk become more visible. Overview #### How the integration works Kiosk and cash access transactions from NRT can stream into eConnect and be matched to the face captured at the terminal at that moment. Card not present fraud, forced withdrawals, and shared card use become easier to surface because the card and the face can disagree. Behavior alerts can run on the same cameras. Loitering at a kiosk bank, repeated declined attempts, and shoulder surfing patterns can all raise alerts with the identity already resolved where available. Key capabilities #### What the integration delivers Transaction to face binding Each kiosk withdrawal, redemption, and related cash event can be matched to the person at the terminal. Behavior context at kiosks Loitering and repeated attempts can be evaluated alongside the transaction and the supporting face. Identity centered cash review Cash access events can be grouped around the person involved instead of only around the device record. Video ready follow up The kiosk event stays aligned with the supporting footage for later investigation. Use cases #### Where teams put it to work Each page follows the same structure so operators can compare partners quickly: overview, workflow, capabilities, use cases, visuals, and a clear next step. Kiosk withdrawal review A disputed or suspicious kiosk withdrawal can be reviewed with the supporting face and event trail. Repeated declined attempt monitoring Repeated attempts at a kiosk bank can be evaluated against the same recognized person across sessions. Cash access pattern review Security can review who used the kiosk and what happened without stitching records together by hand. Architecture #### How the data moves eConnect reads from the partner platform, resolves identity, and returns intelligence. Nothing on the property has to be replaced to support that workflow. NRT Kiosks Partner platform eConnect Intelligence layer Alerts Analytics Identity Management Video Intelligence NRT kiosk and cash access events feed eConnect so each transaction can be reviewed with identity and video context. Operator value #### What changes for the team The outcome should be a tighter response path, a cleaner investigative record, and better continuity between identity, video, and operations. One record, one truth Identity, video, and operational data live in the same investigation record, so compliance requests and legal holds are answered from one place. Investigations in minutes, not days A single photo resolves to a timeline, the associated video, and the linked events. Reviewers stop scrubbing footage and start reviewing evidence. No system to rip and replace The platform a property already bought, trained on, and budgeted for stays in place. eConnect adds the intelligence layer on top of it. Bans that actually hold A person removed once is recognized on the next visit, whether that is next week or three years later. Enforcement stops depending on who happens to be on shift. Next step #### Request a demo for eConnect and NRT We can walk through the partner workflow on systems like yours and show how the alert, identity, and video record stay connected. Learn More Contact eConnect Back to all technology partners --- ## Omnigo Integration URL: https://econnect.ai/partners/omnigo > eConnect and Omnigo: incident management records enriched with facial recognition and synchronized person lists. Incident Reporting & Investigation Platforms Strategic partner ### Incident management joined to surveillance and transaction data Omnigo runs incident and case management across gaming, healthcare, education, and public safety. eConnect connects the surveillance and transaction layers to it so an incident carries supporting evidence. Overview #### How the integration works eConnect can push recognition hits, point of sale exceptions, plate reads, and behavior alerts into Omnigo as structured incident data. The report opens with the subject identified, the event data listed, and the video located. Person records maintained in Omnigo, including barred individuals and persons of interest, can flow back into eConnect watchlists. The result is one subject list maintained once and enforced wherever the cameras reach. Key capabilities #### What the integration delivers Multi source incident enrichment Recognition, transaction exceptions, and other alert types can land in Omnigo as structured incident data. Person record synchronization Barred persons and persons of interest in Omnigo can become live eConnect watchlist entries. Transaction linked reporting A scored exception can arrive with the event lines and video reference attached. Cross vertical deployment support The same connector pattern can support gaming, healthcare, education, and public safety environments. Use cases #### Where teams put it to work Each page follows the same structure so operators can compare partners quickly: overview, workflow, capabilities, use cases, visuals, and a clear next step. Barred person enforcement An Omnigo barred person record can become a live entrance alert without a second manual entry. Loss prevention case review A scored transaction exception can open an Omnigo case with the staff member, event lines, and clip already in it. Facility security follow up A prior offender record can drive a real time alert at a facility entrance across an Omnigo estate. Architecture #### How the data moves eConnect reads from the partner platform, resolves identity, and returns intelligence. Nothing on the property has to be replaced to support that workflow. Omnigo Partner platform eConnect Intelligence layer Alerts Analytics Identity Management Video Intelligence eConnect can enrich Omnigo incidents with identity, transaction, and video data while Omnigo person records synchronize into eConnect watchlists. Operator value #### What changes for the team The outcome should be a tighter response path, a cleaner investigative record, and better continuity between identity, video, and operations. One record, one truth Identity, video, and operational data live in the same investigation record, so compliance requests and legal holds are answered from one place. Investigations in minutes, not days A single photo resolves to a timeline, the associated video, and the linked events. Reviewers stop scrubbing footage and start reviewing evidence. One subject list maintained once Barred person data can live in one place and be enforced by every camera rather than duplicated and drifting. Bans that actually hold A person removed once is recognized on the next visit, whether that is next week or three years later. Enforcement stops depending on who happens to be on shift. Next step #### Request a demo for eConnect and Omnigo We can walk through the partner workflow on systems like yours and show how the alert, identity, and video record stay connected. Learn More Contact eConnect Back to all technology partners --- ## Software House C CURE 9000 Integration URL: https://econnect.ai/partners/software-house > eConnect and Software House C CURE 9000: personnel and credential verification joined to facial recognition at the reader. Access Control ### C CURE 9000 personnel records verified at the reader C CURE 9000 governs who may open which door. eConnect confirms that the person who opened it matches the person the system authorized. Overview #### How the integration works Personnel, credential, and clearance data from C CURE 9000 can synchronize into eConnect identity management. Cameras covering readers supply the face and the result can be reviewed with each door event. Because C CURE 9000 is common in enterprise and multi building estates, the eConnect intelligence layer can aggregate behavior across sites so a person denied at one building and recognized at another remains one subject record. Key capabilities #### What the integration delivers Personnel and clearance sync C CURE 9000 personnel records, credentials, and clearances can populate eConnect identity management. Reader level verification Each door event can be annotated with the recognition result for the face that presented the credential. Multi building aggregation Access behavior across an enterprise estate can resolve to one subject record per person. Clearance violation review A recognized person in an area their clearance excludes can be surfaced for investigation. Use cases #### Where teams put it to work Each page follows the same structure so operators can compare partners quickly: overview, workflow, capabilities, use cases, visuals, and a clear next step. Data center access review The recognized person at a high security door can be reviewed with the door event and clearance level together. Enterprise badge sharing A credential used by the wrong person can be surfaced across multiple buildings. After hours entry review An unusual door event can be evaluated with the supporting face instead of as an anonymous badge read. Architecture #### How the data moves eConnect reads from the partner platform, resolves identity, and returns intelligence. Nothing on the property has to be replaced to support that workflow. C CURE 9000 Partner platform eConnect Intelligence layer Alerts Analytics Identity Management Video Intelligence C CURE 9000 personnel and door event data feed eConnect so the reader event and the face can be verified together. Operator value #### What changes for the team The outcome should be a tighter response path, a cleaner investigative record, and better continuity between identity, video, and operations. One record, one truth Identity, video, and operational data live in the same investigation record, so compliance requests and legal holds are answered from one place. Investigations in minutes, not days A single photo resolves to a timeline, the associated video, and the linked events. Reviewers stop scrubbing footage and start reviewing evidence. No system to rip and replace The platform a property already bought, trained on, and budgeted for stays in place. eConnect adds the intelligence layer on top of it. Bans that actually hold A person removed once is recognized on the next visit, whether that is next week or three years later. Enforcement stops depending on who happens to be on shift. Next step #### Request a demo for eConnect and Software House C CURE 9000 We can walk through the partner workflow on systems like yours and show how the alert, identity, and video record stay connected. Learn More Contact eConnect Back to all technology partners --- ## Synectics Integration URL: https://econnect.ai/partners/synectics > eConnect and Synectics: facial recognition and behavioral intelligence for regulated gaming venues with camera level policy control. Video Management Systems ### Gaming grade operational awareness on Synectics video Synectics builds surveillance environments for regulated gaming operations. eConnect adds the identity layer so the operator sees not only where an event happened but who was standing there. Overview #### How the integration works eConnect ingests Synectics camera streams across the floor, cage, and back of house, and returns recognition and behavior events into the operator workflow. The surveillance team keeps the operating model it already knows and gains a name attached to the alert. Because Synectics deployments are often built around regulatory coverage requirements, eConnect can follow the same camera by camera policy model. Recognition can be enabled where it is permitted and left off where it is not. Key capabilities #### What the integration delivers Operator workflow events Recognition and behavior alerts surface in the Synectics workflow instead of beside it. Cage and back of house coverage Restricted area presence can be checked against internal watchlists and former employee records. Per camera policy control Recognition can be enabled camera by camera to support auditable compliance settings. Floor wide behavior signals Loitering, crowding, and repeated approach patterns can be tied to the identity that produced them. Use cases #### Where teams put it to work Each page follows the same structure so operators can compare partners quickly: overview, workflow, capabilities, use cases, visuals, and a clear next step. Cage access verification A face entering the cage is matched against the roster authorized to be there and an unrecognized entry is escalated quickly. Regulated floor compliance Recognition can run on entrances and the cage while remaining disabled in excluded areas, with a per camera audit record. Repeat nuisance tracking A patron with a pattern of aggressive behavior can be recognized on arrival and monitored before a new incident occurs. Architecture #### How the data moves eConnect reads from the partner platform, resolves identity, and returns intelligence. Nothing on the property has to be replaced to support that workflow. Synectics Surveillance Partner platform eConnect Intelligence layer Alerts Analytics Identity Management Video Intelligence Synectics streams feed eConnect under a per camera policy and events return with identity context attached. Operator value #### What changes for the team The outcome should be a tighter response path, a cleaner investigative record, and better continuity between identity, video, and operations. No system to rip and replace The platform a property already bought, trained on, and budgeted for stays in place. eConnect adds the intelligence layer on top of it. One record, one truth Identity, video, and operational data live in the same investigation record, so compliance requests and legal holds are answered from one place. Investigations in minutes, not days A single photo resolves to a timeline, the associated video, and the linked events. Reviewers stop scrubbing footage and start reviewing evidence. Bans that actually hold A person removed once is recognized on the next visit, whether that is next week or three years later. Enforcement stops depending on who happens to be on shift. Next step #### Request a demo for eConnect and Synectics We can walk through the partner workflow on systems like yours and show how the alert, identity, and video record stay connected. Learn More Contact eConnect Back to all technology partners --- ## Xtract One Integration URL: https://econnect.ai/partners/xtract-one > eConnect and Xtract One: threat detection screening joined to facial recognition and entrance video for identity based response. Weapons Detection & Perimeter Security ### Threat detection joined to identity at the entrance Xtract One screens the guest. eConnect identifies them. Together they answer both halves of the question security asks at the door: what is coming in and who is bringing it. Overview #### How the integration works Xtract One threat detection events can be received with lane and timestamp and matched to the face captured by the covering camera. The fused event carries the alarm classification, the recognized identity, and the supporting frame. Because identity is resolved at the moment of the alarm, secondary screening becomes more targeted and the response can be shaped around known risk context rather than only around the device alert. Key capabilities #### What the integration delivers Alarm to identity fusion Threat detection events and the recognized face at the lane can be joined into one event record. Targeted secondary screening Response teams can differentiate between a first time guest and a known prior issue. Lane level traceability The supporting frame and lane data stay attached to the alarm for later review. Watchlist context The person identified at the lane can be evaluated against active watchlists. Use cases #### Where teams put it to work Each page follows the same structure so operators can compare partners quickly: overview, workflow, capabilities, use cases, visuals, and a clear next step. Venue entrance screening A threat detection alarm can be reviewed together with the face and prior context of the person involved. Repeat offender recognition An individual previously associated with a gate incident can be surfaced when a new alarm occurs. Incident reconstruction Security can reconstruct the alarm and the supporting entrance footage without assembling evidence from separate systems. Architecture #### How the data moves eConnect reads from the partner platform, resolves identity, and returns intelligence. Nothing on the property has to be replaced to support that workflow. Xtract One Screening Partner platform eConnect Intelligence layer Alerts Analytics Identity Management Video Intelligence Xtract One lane alerts and entrance video feed eConnect so the threat event and the identified person can be reviewed together. Operator value #### What changes for the team The outcome should be a tighter response path, a cleaner investigative record, and better continuity between identity, video, and operations. Investigations in minutes, not days A single photo resolves to a timeline, the associated video, and the linked events. Reviewers stop scrubbing footage and start reviewing evidence. One record, one truth Identity, video, and operational data live in the same investigation record, so compliance requests and legal holds are answered from one place. Bans that actually hold A person removed once is recognized on the next visit, whether that is next week or three years later. Enforcement stops depending on who happens to be on shift. No system to rip and replace The platform a property already bought, trained on, and budgeted for stays in place. eConnect adds the intelligence layer on top of it. Next step #### Request a demo for eConnect and Xtract One We can walk through the partner workflow on systems like yours and show how the alert, identity, and video record stay connected. Learn More Contact eConnect Back to all technology partners ---